How Inmate Calling Works
Search and find your recipient with our easy inmate locator tool.
If required we’ll set up and fund your prison phone account on your behalf.
Now you’ll be able to enjoy inmate calls at the lowest possible cost.
We’ll help you get setup
Think of us as your personal assistant. We understand at times how overwhelming all of this can be, and we’re here to help you through the entire process.
First, we’ll get you the lowest calling rate possible for your inmate phone service. Then we’ll help establish your inmate phone provider or any prison phone system that is used at your inmate’s prison or jail. (If any.) We’ll confirm your number is working and can receive calls, and answer any questions you have.
Our customer support team is here for you. We want to make sure you’re able to communicate with your loved one and will do everything we can to help. Trust us to help with all of your needs to stay in touch with your incarcerated loved one.
Phone calls provide a vital lifeline between inmates and their loved ones. They are a quick and easy way to stay in touch, and keep inmates updated on news of their family and friends. This is especially true if your loved one has been transferred to a prison facility that is too far away to make regular in-person visits and you need to do an inmate search to find them.
A common issue with making inmate phone calls is that they can be very expensive. This works both ways, whether the inmate calls you or vice versa, with rates costing up to $1 per minute. This is not only unfair but prohibits many inmates from staying in touch regularly.
All is not lost, though. There is a way around these extortionate call charges, and calling your loved ones has never been easier, or more affordable. Let Pigeonly show you how.
Why Are Prison Phone Calls So Expensive?
If you want to set up a phone connection in your home or purchase a cell phone contract, you have the opportunity to shop around and find the cheapest or most beneficial deals. Furthermore, if those contracts no longer suit your needs, you are free to change them.
Inmates do not have this luxury and are subject to whatever tariffs the prison phone service decides to charge. The average 15-minute prison phone call costs just under $6, but some facilities charge almost $25.
These outrageous charges often also have administration, voicemail, and account fees slapped on top of the call rates, the results of which mean inmate calling is unaffordable for many families. Facilities will also often receive compensation from each phone call, although there is a push for this practice to be banned.
What Can Be Done to Make Prison Phone Calls More Affordable?
Fortunately, there are solutions that make it possible and affordable for you to stay in touch in an easier way. Pigeonlyallows you to easily contact your loved one in several different ways and have access to the cheapest call rates possible.
By signing up to the Pigeonly service, you pay one low monthly rate, and Pigeonly does the rest for you, including ensuring you never pay more than necessary for prison phone calls.
How Does the Pigeonly Service Work?
Pigeonly has access to the federal inmate locator database. This makes it easy for you to search for an inmate.
Find your inmate using the inmate locator search function by inputting their name and ID number.
Once you have found your inmate, Pigeonly will help you set up an account that connects you to them. All you need to do then is fund your prison inmates’ phone account via Pigeonly, and they will be able to call you whenever they like.
Pigeonly can also give you the lowest possible calling rate. On average, those who use the Pigeonly service will see a 40 – 60% reduction in their call costs. The best-rate number is only $0.06 per minute, which is a huge difference from the national average cost of a call.
How Do Inmates Pay for Their Calls?
Federal inmates have their call charges taken out of their Commissary accounts. State and County jails provide prepaid phone accounts for their inmates.
Both Commissary and prepaid phone accounts can be added to via Pigeonly as often as you like. You can either pay as you go or set up a regular automatic payment that can be stopped at any time.
If you are ever wondering what the balance is on the inmate’s account, simply call Pigeonly customer service, and we will be able to tell you.
How Much Does Pigeonly Cost?
Pigeonly is free for the first week of use. Then, it is only $11.66 per month after that. When you set up a prepaid calling account for your inmate, you are required to fund it with $25. All major credit cards and prepaid cards are accepted by Pigeonly.
What Else Does Pigeonly Provide?
The monthly fee includes all services provided by Pigeonly. This includes:
- Inmate lookup function
- The ability to place funds into the Commissary or prepaid phone accounts
- The lowest possible call rates
- The ability to send unlimited photos to your inmate
- Send unlimited letters and notes
- Send unlimited postcards and greeting cards
- Send web and news articles
- Add as many inmates to your account as you like (for an additional fee)
The Pigeonly service is monthly, which means there are no lengthy contracts. You can stop the service whenever you like, so if your inmate is released earlier than expected, you can simply cancel your Pigeonly account.
Pigeonly has made it possible for more families to connect with their loved ones without facing financial difficulty due to extortionate call charges. Contact us today and find out how much you could save.