FCI Aliceville Phone Calls & Messaging. TRUFONE and TRULINCS

TRUFONE handles calls with a nine-digit Phone Access Code. TRULINCS handles electronic messaging.

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Overview

FCI Aliceville uses TRUFONE for inmate phone calls, tied to a nine-digit Phone Access Code (PAC) issued to each person in custody. TRULINCS, the Trust Fund Limited Inmate Computer System, handles electronic messaging, account balance checks, and prescription refill requests. Specific per-minute call rates weren’t published in the source reviewed for this guide, so check with the facility directly for current pricing.

Quick Facts

Phone system: TRUFONE, using a nine-digit Phone Access Code (PAC) issued to each inmate.
Messaging and account system: TRULINCS (Trust Fund Limited Inmate Computer System).
TRULINCS also handles phone and commissary account balance checks and prescription refill requests.
Specific per-minute phone rates weren't published in the source reviewed. Confirm with the facility.
To start electronic messaging, add your email as a contact, then accept the system-generated invitation TRULINCS sends you.
TRU-Units, or message credits, can be purchased for the TRULINCS account.
Calls and messages through these systems are monitored, as at every BOP facility.

How TRUFONE Works

TRUFONE is FCI Aliceville’s phone system for inmate calls. Each person in custody is issued a nine-digit Phone Access Code, or PAC, which she uses to place calls. Specific per-minute rates weren’t published in the source reviewed for this guide, so ask the facility at (205) 373-5000, or check with TRUFONE directly, to confirm current pricing before you expect calls.

How TRULINCS Works

TRULINCS, short for Trust Fund Limited Inmate Computer System, is the electronic messaging and account-management system used across BOP facilities, including FCI Aliceville. Through TRULINCS, an inmate can send and receive electronic messages, check her phone and commissary account balances, and request prescription refills.

Setting Up Electronic Messaging

To start exchanging electronic messages, the incarcerated person adds your email address as a contact in her TRULINCS account. Once she does, the system sends you a system-generated invitation to begin exchanging messages. You need to accept this invitation before messages can go back and forth. If you’re expecting to hear from someone at FCI Aliceville and haven’t received this invitation, ask her to check that your email address was entered correctly in her TRULINCS contact list.

Funding a TRULINCS Account

TRU-Units, which function as message credits, can be purchased for use with the TRULINCS messaging system. The exact relationship between TRU-Unit purchases and the general BOP deposit process covered in the send money guide wasn’t detailed in the source reviewed for this page, so confirm with the facility or through the TRULINCS system itself how to fund messaging specifically.

Calls and Messages Are Monitored

As with virtually every BOP facility, phone calls placed through TRUFONE and electronic messages sent through TRULINCS are subject to monitoring, consistent with standard federal correctional policy.

What Wasn’t Confirmed, and What to Ask

Several details about FCI Aliceville’s phone and messaging system weren’t published in the source reviewed for this guide:

The exact per-minute call rate.
Call time limits, if any.
Whether video calling is available in addition to voice calls and TRULINCS messages.

Ask about all of these when you call the facility at (205) 373-5000.

If Calls or Messages Aren’t Working

Confirm your phone number and email address were entered correctly in her TRUFONE and TRULINCS contact information. Some cell carriers block calls from correctional facilities by default, so check with your carrier if calls won’t connect at all. For account or technical issues specific to TRUFONE or TRULINCS, ask the facility how to reach the vendor’s support line. For questions specific to FCI Aliceville’s phone system, call the facility directly at (205) 373-5000.

Alternatives While You Wait

If you’re having trouble reaching someone by phone or electronic message, consider mailing a letter through the mail and photos guide as a backup way to stay in touch.

Families Also Ask

6 of 9 questions

Who provides phone service at FCI Aliceville?

TRUFONE. Each inmate is issued a nine-digit Phone Access Code, or PAC, to place calls.

Phone Calls

What does it cost to call someone at FCI Aliceville?

Specific per-minute rates weren't published in the source reviewed for this guide. Call (205) 373-5000 to confirm current pricing.

Phone Calls

What is TRULINCS?

TRULINCS, the Trust Fund Limited Inmate Computer System, is FCI Aliceville's electronic messaging and account system. Inmates use it to send and receive messages, check phone and commissary balances, and request prescription refills.

Phone Calls

How do I start exchanging electronic messages with someone at FCI Aliceville?

The incarcerated person adds your email address as a contact in her TRULINCS account. TRULINCS then sends you a system-generated invitation, and you need to accept it before messages can be exchanged.

Phone Calls

What are TRU-Units?

TRU-Units are message credits that can be purchased for a TRULINCS account, used for sending electronic messages.

Phone Calls

Can I call into FCI Aliceville to reach someone?

No. Federal inmate phone systems only allow outgoing calls from the facility. The person in custody has to call you; you cannot call in to reach them.

Phone Calls

Are calls and messages monitored?

Yes. As with virtually all BOP facilities, phone calls through TRUFONE and electronic messages through TRULINCS are monitored.

Phone Calls

What if calls keep failing to connect?

Check that your phone number is correct in her TRUFONE account first. Some cell carriers block correctional facility calls by default, so check with your carrier. If the problem continues, call FCI Aliceville at (205) 373-5000.

Phone Calls

Is video calling available at FCI Aliceville?

This wasn't confirmed in the source reviewed for this guide. Ask the facility at (205) 373-5000 whether video visitation is available in addition to TRUFONE calls and TRULINCS messages.

Phone Calls