Mail to HAIC. The New Digital Mail Address & Rules

The Biggest Change: Digital-Only Personal Mail

Effective November 10, 2025, ADOC moved all personal inmate mail statewide to a digital-only system. This applies to letters, photos, drawings, and cards, everything a family member would normally handwrite or print and mail. None of it is delivered to the incarcerated person as physical paper anymore. Instead, it’s mailed to a centralized processing center, scanned there, and delivered to the person electronically on a tablet.

The Correct Address for Personal Mail

Address all personal letters, photos, and cards to:

ALDOC Inmate Mail Processing [Inmate Name] - [Inmate AIS Number] PO Box 17339 San Antonio, TX 78217

Write the inmate’s full name and their AIS number exactly as shown. Your own full name and physical address must be clearly written in the top left corner of the envelope. Find the AIS number using the ADOC inmate locator if you don’t already have it.

Do Not Mail Personal Letters to HAIC’s Physical Address

This is the most common mistake families make with this new system. Personal mail sent to HAIC’s own street address, 223 Sasser Drive, Hamilton, AL 35570, after November 10, 2025 is returned to sender. The San Antonio PO Box above is the only correct address for letters, photos, drawings, and cards now.

Packages and Legal Mail Go Somewhere Different

Packages and legal mail are not part of the digital-mail change. They continue to go directly to HAIC’s own physical address:

Hamilton Aged and Infirmed Center 223 Sasser Drive Hamilton, AL 35570

This is an important distinction. If you send a package or legal correspondence to the San Antonio processing center by mistake, it likely won’t reach the intended recipient the way personal mail does. Keep the two addresses straight: San Antonio for personal letters and photos, HAIC’s own street address for packages and legal mail.

Don’t Mix Up HAIC and the Hamilton Work Release Center

Hamilton Aged and Infirmed Center and the Hamilton Work Release Center are two separate ADOC institutions, both located in Hamilton, AL, but at different addresses. HAIC is at 223 Sasser Drive, Hamilton, AL 35570, and provides medium-security housing, counseling, and medical care for aged and infirmed inmates. The Hamilton Work Release Center is a different, community-based work-release facility not covered in this guide. Sending a package or legal mail to the wrong Hamilton facility is an easy mistake to make. Confirm which facility the person is held at using the ADOC inmate locator before you address anything, and double-check the facility name and address before you mail it.

Digital Messaging as an Alternative

Beyond physical mail scanned to a tablet, families can also send digital messages directly through two available channels based on official ADOC sources:

• CorrLinks, at corrlinks.com or through the CorrLinks mobile app.
• ICSolutions eMessage, linked directly from HAIC’s own official ADOC page as “Send eMessage” at icsonline.icsolutions.com.

It isn’t clear from official ADOC sources which one is the primary or preferred channel for HAIC specifically. Since the facility’s own page links the ICSolutions option directly, try that first, or call (205) 921-7453 to confirm which digital messaging channel the facility actively uses.

Sending Packages, Books, or Other Items

For packages beyond a standard letter, Union Supply is ADOC’s approved vendor for Property and Hygiene incentive packages. Order online at alinmatepackage.com, by phone at (562) 361-5715, or by mail to Union Supply, 2500 Regent Blvd. Dept 651, Dallas, TX 75261-9059. These packages run during specific seasonal ordering windows announced by ADOC, so check alinmatepackage.com for the current window. A separate footwear package option is also linked from ADOC’s site at doc.alabama.gov/InmateFootwearPackage.aspx; check that page directly for current details, since specific vendor and pricing information for footwear packages wasn’t confirmed in this research.

Mail Considerations for HAIC’s Population

Because HAIC houses aged and infirmed inmates, some families ask whether medical items, like reading glasses or specific personal care items, can be sent through the mail or an incentive package. ADOC doesn’t publish HAIC-specific rules on this online, so call (205) 921-7453 to ask what’s allowed before you try to send anything beyond standard letters and photos.

Legal Mail

Legal mail is typically handled under separate rules from personal correspondence. If you’re an attorney or sending legal correspondence, mail it to HAIC’s own physical address instead of the San Antonio personal-mail processing center, and call (205) 921-7453 to confirm the exact procedure.

What to Do If Mail Is Rejected or Returned

If a letter comes back to you, check first whether you used the correct San Antonio address for personal mail. If you did and it was still rejected, call HAIC at (205) 921-7453 to ask what specifically caused the rejection before you resend it.