Tutwiler Phone Calls & Messaging. How ICSolutions Works

Setting Up an ICSolutions Account

Tutwiler’s official page on doc.alabama.gov links ICSolutions at icsonline.icsolutions.com as the facility’s inmate phone system. Domestic calls cost $0.08 a minute and international calls cost carrier cost plus $0.08 a minute, per ADOC’s Male Inmate Handbook (effective August 1, 2025). Go to icsonline.icsolutions.com to set up an account, add funds, and manage how calls connect to your phone number, or call Tutwiler at (334) 567-4369 with other questions.

ICSolutions Pricing

These rates apply statewide across ADOC facilities, per ADOC’s Female Inmate Handbook (effective August 1, 2025):

Service	Rate
Domestic phone calls	$0.08 per minute
International phone calls	Carrier cost + $0.08 per minute
Remote video visitation	$0.16 per minute
Tablet streaming content	$0.03 per minute
Email or text messaging	$0.15 per message
Voice messaging	$0.25 per message
Photo sharing (inbound only)	$0.30 per photo

Fund an account at icsonline.icsolutions.com or by calling (888) 506-8407.

A Few Things Still Not Confirmed

One detail about Tutwiler’s phone system still isn’t published on ADOC’s site:

• Call time limits, if any.

Ask about these when you call (334) 567-4369 or when you set up your ICSolutions account. Video visitation is confirmed available at $0.16 a minute, per ADOC’s Male Inmate Handbook.

Digital Messaging: Two Options, Unclear Which Is Primary

Families and friends have two ways to send digital messages, based on official ADOC sources, and it isn’t clear which one Tutwiler actively prioritizes:

• CorrLinks, at corrlinks.com or through the CorrLinks mobile app, a widely used inmate messaging system.
• ICSolutions eMessage, linked directly from Tutwiler’s own official ADOC facility page as “Send eMessage” at icsonline.icsolutions.com.

Since Tutwiler’s own page specifically links the ICSolutions option, try that first. If it doesn’t work the way you expect, ask facility staff or check whether CorrLinks is also active for this specific facility.

Calls Are Monitored

As with virtually every ADOC facility, phone calls and digital messages through the facility’s approved systems are subject to monitoring and recording. This is standard practice and not unique to Tutwiler.

Funding an Account

You can add money to an ICSolutions phone or tablet account, though the exact relationship between ICSolutions phone funding and Access Corrections deposits to the inmate’s general account isn’t detailed on ADOC’s site. If you’re unsure whether funding through Access Corrections covers phone time or whether ICSolutions requires its own separate deposit, ask when you call the facility.

During Intake, Phone Access May Be Limited

Because Tutwiler is Alabama’s statewide receiving unit for women, someone recently sentenced may have limited phone or tablet access while they go through intake screening and classification. If calls aren’t connecting for someone you know was just sentenced, ask the facility whether intake status is the reason before assuming a technical problem.

If Calls or Messages Aren’t Working

Confirm your account is funded and that your phone number is entered correctly in ICSolutions. Some cell carriers block calls from correctional facilities by default, so check with your carrier if calls won’t connect at all. For ICSolutions account or technical issues, check icsonline.icsolutions.com for support contact information. For questions specific to Tutwiler’s phone system, call the facility directly at (334) 567-4369.

Alternatives While You Wait

If you’re having trouble reaching someone by phone or through digital messaging, consider mailing a letter through the mail and photos guide as a backup way to stay in touch.