Phone Calls at Paul Rein Detention Facility

This Is Not an FDOC Facility

ConnectNetwork/AdvancePay is Florida DOC’s statewide phone vendor for state prisons. Because Paul Rein Detention Facility is a county jail, those statewide instructions do not apply here. Broward Sheriff’s Office contracts phone service separately, and its confirmed vendor is Securus Technologies.

Securus Technologies Handles Phone Calls Here

Broward Sheriff’s Office uses Securus Technologies as its inmate telephone vendor across all BSO detention facilities, including Paul Rein Detention Facility. You can set up an account at securustech.net, or fund a phone account by calling (800) 574-5747.

How Inmate Phone Systems Commonly Work

Most county jail phone systems, including this one, generally follow a similar pattern:

1. The inmate places the call from a phone inside their housing unit. You cannot call in and ask to be connected to a specific inmate.
2. Your phone number typically needs to be on the inmate’s approved contact list before a call can go through.
3. You fund a prepaid account in advance, and the cost of each call is deducted from that balance.
4. Securus also offers a collect-call option, though this tends to cost more per minute than a prepaid account.

Setting Up a Prepaid Account

Set up a Securus account online at securustech.net, or call (800) 574-5747 to fund an account by phone. Have the inmate’s full name and facility information ready when you set up the account.

Typical Funding Options

Securus phone accounts at BSO facilities accept funding through:

• The securustech.net online account portal by credit or debit card
• The Securus customer service line at (800) 574-5747
• A lobby kiosk if you’re visiting the facility in person

Call Rates and Limits

Exact per-minute rates and any weekly or daily time limits for this facility were not independently confirmed. Ask about current per-minute rates and any call limits when you call (800) 574-5747 or set up your account, or call the facility directly at 954-831-5900.

Calls Are Monitored and Recorded

Inmate phone calls through Securus at county jails are monitored and recorded, with the standard exception for calls to an attorney of record. Avoid discussing the inmate’s pending legal case, court strategy, or anything that could be used against them later during a regular phone call.

Alternatives to Phone Calls

Securus also offers Securus Video Connect for video visitation at Paul Rein Detention Facility. To use it, you must first register in person at the Video Visitation Center, 2926 State Road 7, Lauderdale Lakes, FL 33311. Whether text-style messaging is available at this facility was not confirmed. Call 954-831-5900 to ask.

What’s Not Allowed

• Attempting to have someone else’s calls routed through your account without authorization
• Sharing your account login or PIN with the inmate or unauthorized third parties
• Using calls to relay messages on behalf of someone not on the approved contact list
• Discussing case details or legal strategy on a recorded line

Troubleshooting Common Problems

If calls aren’t connecting as expected:

1. Confirm your phone number is on the inmate’s approved contact list.
2. Check your prepaid account balance if applicable.
3. Ask whether the facility is on lockdown, which can suspend phone access facility-wide.
4. Call 954-831-5900 if you’ve confirmed the above and calls still aren’t going through.