How to Send Mail to Cross City CI

Two Different Addresses: Visits vs. Mail

It helps to keep these two addresses separate from the start. Cross City Correctional Institution’s physical address, 568 Northeast 255th Street, Cross City, FL 32628, is where the facility is located. Use this address for visiting, for GPS directions, and for anything that requires the physical location.

Personal mail is different. Florida routes all personal inmate mail through one centralized processing address in Tampa, regardless of which FDOC facility the inmate is held at. Cross City CI follows this same statewide system as every other Florida state prison. Do not send letters to the Cross City street address. Use the Tampa PO Box instead.

The Correct Mailing Address

All personal mail for inmates at Cross City Correctional Institution must go to the FDOC centralized mailing address:

[Inmate Full Legal Name, DC#]
PO Box 23608
Tampa, FL 33623

Put the inmate’s full legal name and DC number on the same line. Find the DC number on the FDOC Offender Search at pubapps.fdc.myflorida.com/OffenderSearch/Search.aspx. Include your full name and return address on the front of the envelope.

How Florida’s Centralized Mail System Works

When you send a letter to the Tampa PO Box, FDOC staff at the processing center receive it, open it, inspect it, and scan it into digital format. The digital version is then forwarded to the inmate’s account, where they can read it on a tablet or kiosk in their housing unit at Cross City CI. The original physical letter is not forwarded to the Cross City facility.

This means the inmate reads your letter on a screen, not a physical copy. Allow time for USPS delivery to Tampa plus processing time before the inmate sees your letter.

Sending Method: USPS Only

You must send mail through the U.S. Postal Service. Do not use FedEx, UPS, DHL, or any private carrier. Mail sent through non-USPS methods will be refused and returned. Standard first-class mail is the simplest and most reliable option.

Envelope and Packaging Rules

Use a standard envelope. FDOC will reject and return any mail that arrives in:

• Padded envelopes
• Boxes of any kind
• Plastic bags
• Card stock or Priority Mail cardboard envelopes
• Multi-layer packaging
• Envelopes with metal clasps or parts
• Bubble wrap packaging

A plain white or manila envelope is fine. Do not decorate the outside of the envelope with stickers, glitter, or scented products.

Language Rules

Write your letter in English, Spanish, or Creole. If the inmate has received prior written approval from the warden to receive correspondence in another language, that language is also permitted. Without that approval, mail in other languages may be rejected.

What FDOC Reviews

All routine personal mail is opened, examined, and read by designated FDOC staff before it is scanned. Staff check for contraband, prohibited content, and coded communications. Do not include anything in the envelope other than written correspondence and photos. Do not fold items inside letters or tape anything to the pages.

Photos

Because Florida uses a digital mail system, physical photos sent to the Tampa address will be scanned like any other mail and delivered to the inmate’s tablet or kiosk. Keep photos free of writing on the back that could be mistaken for a coded message, and avoid images with adult content, gang symbols, or weapons.

Books and Publications

Books and publications sent to Florida state inmates typically must come from an approved vendor or publisher. Do not mail them from a personal collection. Call Cross City CI at 352-498-4444 to confirm the current book policy before sending.

Package Restrictions

Standard letters and photos are the safest items to send. Packages containing clothing, food, or electronics are usually not accepted through personal mail and instead require an approved commissary or package vendor. Confirm with the facility before mailing anything beyond a standard letter.

Legal and Certified Mail

Legal mail from attorneys and courts is handled differently from routine personal mail. It is opened in the inmate’s presence instead of being pre-screened. Send legal mail directly to the physical facility address, not the Tampa PO Box:

[Inmate Full Legal Name, DC#]
Cross City Correctional Institution
568 Northeast 255th Street
Cross City, FL 32628

If you are unsure whether your mail qualifies as legal mail, call the facility at 352-498-4444.

What Happens to Rejected Mail

If FDOC rejects your mail, it is returned to the sender at the return address on the envelope. Mail that fails a content review after scanning may be deleted instead of returned. If your mail keeps being returned, call 352-498-4444 to ask what the issue is.

Pigeonly for Letters and Photos

Pigeonly prints and mails letters and photos on your behalf, handling formatting and mailing through channels the facility accepts. This is a convenient option if you send mail frequently or want to send photos in a print format the facility accepts. Search for the inmate at pigeon.ly/search to get started.

Send Photos and Letters with Pigeonly

The easiest way to send photos and letters to someone at Cross City Correctional Institution is through Pigeonly. Upload your photos or write your letter online, and Pigeonly prints and mails everything to the facility for you, following the mail rules listed above.