Calls go through ConnectNetwork/AdvancePay. The inmate calls you. Set up a prepaid account at web.ConnectNetwork.com/Get-Started-FDC or call (866) 732-9098.
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Florida State Prison uses ConnectNetwork/AdvancePay for all inmate phone calls, the same statewide system used at every FDOC facility. The inmate initiates calls from phones in their housing unit. You cannot call the inmate directly. Set up a prepaid account before the inmate calls. Phone hours run Monday through Thursday 8 AM to 11 PM EST, Friday and Saturday until 1 AM, and Sunday until 11 PM. All calls are monitored and recorded. As a maximum-security facility, phone access at Florida State Prison can be more limited or subject to more frequent lockdown disruptions than at lower-custody prisons.
The inmate initiates calls from phones in their housing unit. You cannot call the inmate directly. The inmate dials your number from the facility phone.
When the inmate calls, you will hear a recorded announcement identifying the call as coming from a Florida correctional facility. You can accept or decline. Your number must be on the inmate’s approved contact list before they can call you.
Because Florida State Prison is a maximum-security facility that also houses Florida’s death row population, phone access schedules can be affected by lockdowns, headcounts, and security procedures more often than at a lower-custody prison. If calls are inconsistent, this is a common reason.
Monday through Thursday: 8:00 AM to 11:00 PM EST Friday and Saturday: 8:00 AM to 1:00 AM EST Sunday: 8:00 AM to 11:00 PM EST
These hours reflect the statewide FDOC schedule used for ConnectNetwork/AdvancePay calls. Florida State Prison-specific deviation was not found during research. Call 904-368-2500 to confirm current phone access hours for the housing unit the inmate is in.
Go to web.ConnectNetwork.com/Get-Started-FDC and create a free account. This is the recommended setup before the inmate places their first call.
Once registered, add the inmate using their DC number and facility. Confirm the facility listed is Florida State Prison, not the neighboring Union Correctional Institution. Add a payment method to fund the account. When the inmate calls your number, the cost comes out of your prepaid balance.
For setup by phone, call (866) 732-9098.
Advance Pay: You deposit money into your Friends and Family account. When the inmate calls, charges come out of your prepaid balance. You control the spending and can set up low-balance alerts. This is the most cost-effective option for most families.
AdvancePay PIN Debit: You fund the inmate’s personal calling account. The inmate uses this balance to call multiple numbers. This option gives the inmate more control over who they call.
Collect: Charges go to your landline phone bill. Most cell phones do not accept collect calls. Collect calls are usually more expensive than prepaid options.
There are several ways to fund a ConnectNetwork account:
If a family member lives outside the United States or in a different area code, standard ConnectNetwork/AdvancePay rates and hours still apply, but international call availability and pricing can differ from domestic calls. Confirm current international support directly with ConnectNetwork before assuming a number will connect.
Some FDOC facilities offer supplemental video visitation or messaging options through the same statewide provider network. Ask the inmate or check with ConnectNetwork customer service whether video calling is currently available as a supplement to phone calls at Florida State Prison. Given the facility’s maximum-security classification, video access can be more restricted than at general-population prisons.
All calls are monitored and recorded by FDOC, except calls to an attorney. Do not discuss pending legal matters, court dates, or case strategy during a call. Those conversations can be used in court. This matters even more at a facility that houses death row inmates, where legal proceedings are frequently ongoing.
If a call drops or the inmate cannot reach you, there may be a long line for facility phones, a lockdown, a disciplinary restriction, or a unit disruption. Keep a regular schedule so the inmate knows when you are available.
Do not share your ConnectNetwork login with the inmate. The account is for the person on the outside.
If calls are not connecting, check that your number is still on the inmate’s approved contact list, your prepaid balance has funds, and your phone carrier is not blocking calls from unfamiliar or blocked numbers, which can sometimes happen with spam-call filtering apps. If the issue continues, call (866) 732-9098 for account-specific troubleshooting, or 904-368-2500 to check whether a facility-wide lockdown is affecting phone access.
6 of 12 questions
Calls go through ConnectNetwork/AdvancePay. The inmate calls you from facility phones. Set up a prepaid Advance Pay account at web.ConnectNetwork.com/Get-Started-FDC or call (866) 732-9098. Hours are Mon-Thu 8AM-11PM EST, Fri-Sat 8AM-1AM EST, and Sun 8AM-11PM EST.
Phone CallsGo to web.ConnectNetwork.com/Get-Started-FDC, create a free account, add the inmate by DC number and facility, and fund the account. Confirm the facility listed is Florida State Prison, not the neighboring Union Correctional Institution. For phone setup, call (866) 732-9098.
Phone CallsNo. The inmate calls you. You cannot call the facility to speak with an inmate.
Phone CallsYes. All calls through ConnectNetwork/AdvancePay are monitored and recorded. Attorney-client calls are the only common exception.
Phone CallsPossible causes include lockdowns, phone-unit maintenance, disciplinary restrictions, programs or appointments, or your number not being on the approved contact list. Maximum-security facilities like Florida State Prison can have more frequent lockdowns than lower-custody prisons. Keep a regular schedule.
Phone CallsAdvance Pay funds your Friends and Family account. You pay when the inmate calls your number. PIN Debit funds the inmate's personal calling account, which they can use to call multiple numbers. Advance Pay gives you more spending control.
Phone CallsMost cell phones cannot accept collect calls. Use a prepaid Advance Pay account for lower rates and reliable delivery.
Phone CallsStandard rates and hours apply, but international call availability and pricing can differ from domestic calls. Confirm current support directly with ConnectNetwork before assuming a number will connect.
Phone CallsSome FDOC facilities offer supplemental video visitation through the statewide provider network. Ask the inmate or check with ConnectNetwork customer service whether it is currently available at Florida State Prison. Video access can be more restricted given the facility's maximum-security classification.
Phone CallsCheck that your number is on the approved contact list, your prepaid balance has funds, and your phone carrier is not blocking the calls. Call (866) 732-9098 for account-specific help, or 904-368-2500 to check for a facility lockdown.
Phone CallsYes. ConnectNetwork accounts allow you to manage which numbers are associated with your account. Contact ConnectNetwork customer service at (866) 732-9098 to adjust your contact settings.
Phone CallsCall Florida State Prison directly at 904-368-2500 for questions the phone provider cannot answer.
Phone CallsSearch FDOC Offender Search to confirm custody and get the DC number.
View ArticleFDOC statewide rules apply, with stricter maximum-security screening.
View ArticleUse Correct Pay at CorrectPay.com/Florida or call (855) 836-3364.
View ArticleAll FDOC personal mail goes to PO Box 23608, Tampa, FL 33623.
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All information on this page comes directly from official government and facility sources. How we verify information › Last verified July 5, 2026.