Calls go through ConnectNetwork/AdvancePay. The inmate calls you. Set up a prepaid account at web.ConnectNetwork.com/Get-Started-FDC or call (866) 732-9098.
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Northwest Florida Reception Center Annex uses ConnectNetwork/AdvancePay for all inmate phone calls, the same statewide system used at every FDOC facility. The inmate initiates calls from phones in their housing unit. You cannot call the inmate directly. Set up a prepaid account before the inmate calls. FDOC and its phone vendor publish call hours statewide as Monday through Thursday 8 AM to 11 PM Eastern Time, Friday and Saturday until 1 AM, and Sunday until 11 PM. Since this facility runs on Central Time locally, plan around the published Eastern Time hours instead of the local clock. All calls are monitored and recorded.
The inmate initiates calls from phones in their housing unit. You cannot call the inmate directly. The inmate dials your number from the facility phone.
When the inmate calls, you will hear a recorded announcement identifying the call as coming from a Florida correctional facility. You can accept or decline. Your number must be on the inmate’s approved contact list before they can call you.
FDOC and its statewide phone vendor publish inmate telephone system hours in Eastern Time:
Monday through Thursday: 8:00 AM to 11:00 PM Eastern Friday and Saturday: 8:00 AM to 1:00 AM Eastern Sunday: 8:00 AM to 11:00 PM Eastern
Northwest Florida Reception Center Annex itself sits in Florida’s Panhandle, which runs on Central Time, one hour behind Eastern. A published statewide window of 8 AM to 11 PM Eastern Time was not independently confirmed as locally adjusted for this facility during research. Call 850-773-6100 to confirm whether local phone access hours match the statewide published schedule or run on local Central Time instead.
Go to web.ConnectNetwork.com/Get-Started-FDC and create a free account. This is the recommended setup before the inmate places their first call.
Once registered, add the inmate using their DC number and facility. Confirm the facility listed is Northwest Florida Reception Center Annex, not its parent institution or another Panhandle facility. Add a payment method to fund the account. When the inmate calls your number, the cost comes out of your prepaid balance.
For setup by phone, call (866) 732-9098.
Advance Pay: You deposit money into your Friends and Family account. When the inmate calls, charges come out of your prepaid balance. You control the spending and can set up low-balance alerts. This is the most cost-effective option for most families.
AdvancePay PIN Debit: You fund the inmate’s personal calling account. The inmate uses this balance to call multiple numbers. This option gives the inmate more control over who they call.
Collect: Charges go to your landline phone bill. Most cell phones do not accept collect calls. Collect calls are usually more expensive than prepaid options.
There are several ways to fund a ConnectNetwork account:
If a family member lives outside the United States or in a different area code, standard ConnectNetwork/AdvancePay rates and hours still apply, but international call availability and pricing can differ from domestic calls. Confirm current international support directly with ConnectNetwork before assuming a number will connect.
Some FDOC facilities offer supplemental video visitation or messaging options through the same statewide provider network. Ask the inmate or check with ConnectNetwork customer service whether video calling is currently available as a supplement to phone calls at Northwest Florida Reception Center Annex.
All calls are monitored and recorded by FDOC, except calls to an attorney. Do not discuss pending legal matters, court dates, or case strategy during a call. Those conversations can be used in court.
If a call drops or the inmate cannot reach you, there may be a long line for facility phones, a lockdown, or a unit disruption. Keep a regular schedule so the inmate knows when you are available.
Do not share your ConnectNetwork login with the inmate. The account is for the person on the outside.
If calls are not connecting, check that your number is still on the inmate’s approved contact list, your prepaid balance has funds, and your phone carrier is not blocking calls from unfamiliar or blocked numbers, which can sometimes happen with spam-call filtering apps. If the issue continues, call (866) 732-9098 for account-specific troubleshooting.
6 of 12 questions
Calls go through ConnectNetwork/AdvancePay. The inmate calls you from facility phones. Set up a prepaid Advance Pay account at web.ConnectNetwork.com/Get-Started-FDC or call (866) 732-9098.
Phone CallsFDOC publishes call hours statewide in Eastern Time (Mon-Thu 8AM-11PM, Fri-Sat 8AM-1AM, Sun 8AM-11PM). This facility itself is in Florida's Panhandle on Central Time, one hour behind. Call 850-773-6100 to confirm whether local access hours follow the published Eastern Time schedule or local Central Time.
Phone CallsGo to web.ConnectNetwork.com/Get-Started-FDC, create a free account, add the inmate by DC number and facility, and fund the account. For phone setup, call (866) 732-9098.
Phone CallsNo. The inmate calls you. You cannot call the facility to speak with an inmate.
Phone CallsYes. All calls through ConnectNetwork/AdvancePay are monitored and recorded. Attorney-client calls are the only common exception.
Phone CallsPossible causes include lockdowns, phone-unit maintenance, programs or appointments, or your number not being on the approved contact list. Keep a regular schedule.
Phone CallsAdvance Pay funds your Friends and Family account. You pay when the inmate calls your number. PIN Debit funds the inmate's personal calling account, which they can use to call multiple numbers.
Phone CallsMost cell phones cannot accept collect calls. Use a prepaid Advance Pay account for lower rates and reliable delivery.
Phone CallsStandard rates and hours apply, but international call availability and pricing can differ from domestic calls. Confirm current support directly with ConnectNetwork before assuming a number will connect.
Phone CallsSome FDOC facilities offer supplemental video visitation through the statewide provider network. Ask the inmate or check with ConnectNetwork customer service whether it is currently available at Northwest Florida Reception Center Annex.
Phone CallsCheck that your number is on the approved contact list, your prepaid balance has funds, and your phone carrier is not blocking the calls. Call (866) 732-9098 for account-specific help.
Phone CallsCall Northwest Florida Reception Center Annex directly at 850-773-6100 for questions the phone provider cannot answer.
Phone CallsSearch FDOC Offender Search to confirm custody and get the DC number.
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All information on this page comes directly from official government and facility sources. How we verify information › Last verified July 5, 2026.