Phone Calls at David Wade Correctional Center

How Phone Calls Work at David Wade

The inmate makes outgoing calls. You can’t call in. Here’s the flow:

1. The inmate adds your number to their approved call list. They can have up to 20 approved numbers. The list updates quarterly. If your number isn’t on the list yet, they have to wait for the next update window.
2. You set up a Securus account so calls go through at prepaid rates instead of collect rates.
3. The inmate calls your number from facility phones during scheduled calling hours.
4. You accept the call.

Setting Up a Securus Account

Go to securustech.net or call 1-800-844-6591.

Options:

• AdvancePay. You fund an account tied to your phone number. When the inmate calls, the cost is deducted from your balance. Better rates than collect.
• Prepaid Calling. The inmate’s commissary account is charged per call. Works if the inmate has sufficient JPay funds on their account.
• Collect calls. Billed to your phone bill. Only works on landlines, not cell phones. Higher per-minute rates.

Recommendation: Set up an AdvancePay account at securustech.net with your cell phone number. This works on any phone and gives you the best rates.

Call Limits

• 15 minutes per call. A warning tone plays before the call cuts off. If you need more time, the inmate can call back right away (subject to available call time).
• 300 minutes per month is the typical Louisiana DOC allotment. Inmates on certain disciplinary statuses may have reduced limits.

What Not to Talk About

All calls at David Wade Correctional Center are recorded and may be reviewed by staff. Avoid:

• Anything related to pending legal matters or court strategy
• Discussions of criminal activity
• Anything you wouldn’t want staff to hear

Attorney-client calls on a designated privileged line may be protected. Check with the attorney for specifics.

If Calls Aren’t Coming Through

• Confirm your number is on the inmate’s currently active approved list, not just submitted
• Check that your cell carrier isn’t blocking calls from correctional facility numbers (this is common with some carriers; ask to whitelist the Securus number range)
• Verify your Securus account has a positive balance if you’re using AdvancePay
• Call Securus support at 1-800-844-6591 for account issues

Video Visitation

Securus Technologies offers video visiting at many Louisiana facilities. Call David Wade Correctional Center at (318) 927-0400 to ask whether video visitation is currently available and how to schedule a session. If available, you’ll need to be on the approved visitor list and book through Securus’s video platform.