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Phone Calls at Angola

Securus Technologies handles calls at Angola. Set up a prepaid account before the first call. The inmate must add your number to their list first.

Overview

Phone calls at Louisiana State Penitentiary go through Securus Technologies. The inmate has to add your number to their approved call list before they can dial you. Setting up a prepaid account through Securus in advance means better call rates and no delays when they try to reach you. For a maximum-security prison where visits require a long trip out to West Feliciana Parish, calls are often the most reliable way to stay connected day to day.

Quick Facts

Phone calls go through Securus Technologies: securustech.net or 1-800-844-6591.
The inmate must add your number to their approved call list (up to 20 numbers, updated quarterly).
Each call is limited to 15 minutes. A warning tone sounds before the call disconnects.
Set up a prepaid AdvancePay account at securustech.net for better rates than collect calls.
All calls are recorded and monitored. Never discuss legal matters on a call.
Cell phones cannot receive collect calls. You need a Securus prepaid account.
For facility questions, call Angola at (225) 655-4411.

How Phone Calls Work at Angola

The inmate makes outgoing calls. You cannot call them. Here’s the full flow:

The inmate adds your number to their approved call list. They can have up to 20 approved numbers. The list updates quarterly. If your number isn’t on the list yet, they have to wait for the next update window.
You set up a Securus account so calls go through at prepaid rates instead of collect rates.
The inmate calls your number from a facility phone during scheduled calling hours.
You accept the call.

Setting Up a Securus Account

Go to securustech.net or call 1-800-844-6591.

Your options:

AdvancePay. You fund an account tied to your phone number. When the inmate calls, the cost is deducted from your balance. Better rates than collect, and it works on any phone including cell phones.
Prepaid Calling. The inmate’s commissary account is charged per call. Works if the inmate has enough JPay funds.
Collect calls. Billed to your phone bill. Only works on landlines, not cell phones. Higher per-minute rates.

The best option for most families: Set up a Securus AdvancePay account at securustech.net with your cell phone number. You fund it and calls are charged against your balance at better rates.

Call Limits

15 minutes per call. A warning tone plays before the line disconnects. The inmate can call back right away if you have more to say, depending on their available time.
300 minutes per month is the typical Louisiana DOC allotment. Inmates on disciplinary status may have reduced limits.

What Not to Talk About

All calls at Angola are recorded and may be reviewed by staff. Keep this in mind:

Don’t discuss pending legal matters or court strategy
Don’t discuss anything you wouldn’t want staff to hear
Calls with attorneys on designated legal lines may be privileged. Ask the attorney for details.

If Calls Aren’t Coming Through

Confirm your number is on the inmate’s currently active approved list, not only submitted for the next update
Check that your cell carrier isn’t blocking correctional facility numbers. Some carriers do this by default. Ask your carrier to whitelist the Securus number range.
Verify your Securus AdvancePay account has a positive balance
Call Securus support at 1-800-844-6591 for account issues

Video Visitation

Securus Technologies offers video visiting at many Louisiana facilities. Call Angola at (225) 655-4411 to ask whether video visitation is currently available and how to schedule a session. If offered, you’ll need to be on the approved visitor list and schedule through Securus’s video platform.

Families Also Ask

6 of 6 questions

How do I receive calls from an inmate at Angola?

Set up a Securus AdvancePay account at securustech.net with your phone number. The inmate must add your number to their approved call list. Once both steps are done, they can call you from facility phones and the cost comes out of your AdvancePay balance.

Phone Calls

What phone company does Angola use?

Securus Technologies. Set up a prepaid account at securustech.net or call 1-800-844-6591 to get started.

Phone Calls

How long can a phone call be at Angola?

Each call is limited to 15 minutes. A warning tone plays before the line disconnects. Inmates typically get 300 minutes per month, though disciplinary restrictions may reduce this.

Phone Calls

Can my cell phone receive collect calls from Angola?

No. Collect calls can only be billed to landlines. For cell phones, set up a Securus AdvancePay account at securustech.net. You fund the account and calls are charged against your balance.

Phone Calls

How often can an inmate update their approved call list at Angola?

Louisiana DOC call lists are typically updated quarterly. If you need to be added, the inmate must request the update and wait for the next quarterly cycle. Plan ahead.

Phone Calls

Is video visitation available at Angola?

Call Angola at (225) 655-4411 to confirm current availability. Securus provides video visiting at many Louisiana facilities. You'll need to be on the approved visitor list to participate.

Phone Calls