Send Money to Maine State Prison. MDOC's Online Deposit Service Explained

How Maine’s System Is Different

Many states route family deposits through a private financial company like JPay, TouchPay, or Access Corrections. Maine does not. MDOC operates its own Money Deposit Service directly, in partnership with InforME (the state’s official information services provider), and it’s the same system used for every MDOC adult facility, not something specific to Maine State Prison. That means the deposit process is identical whether the resident is at MSP, Maine Correctional Center, Mountain View, or elsewhere in the MDOC system.

What You Need Before You Start

To make a deposit, you’ll need:

• The resident’s MDOC number
• Their date of birth
• A valid credit or debit card carrying a Visa or Mastercard logo

You do not create a traditional account the way you might with a private vendor’s app. Each deposit is a direct transaction tied to the resident’s MDOC number and birth date.

Two Separate Accounts: Trust and Phone

The Money Deposit Service lets you fund two different accounts:

1. The general (trust) account, which the resident uses for commissary and other approved purchases.
2. The phone account, which funds the resident’s own outgoing calls (see the phone calls guide for how this compares to setting up a family-side AdvancePay account instead).

Each account has its own daily and weekly cap. If you want to fund both the trust account and the phone account on the same day, MDOC requires that both deposits happen within a single transaction instead of two separate ones.

Deposit Limits

Account	Daily Limit	Weekly Limit
General (Trust) Account	$100	$200
Phone Account	$100	$200

MDOC has also added a rule specifically to prevent misuse: a single email address cannot be used to make more than a $100 trust deposit and a $100 phone deposit in one day, even across different cards or sessions.

When the Money Becomes Available

Deposited funds are typically available to the resident about 3 business days after your transaction goes through. There is no same-day or next-day option through this service. Plan ahead if the resident needs funds by a specific date, such as before a scheduled purchase or a phone account running low.

Deposits Are Non-Refundable

Once you submit a deposit through the Money Deposit Service, it cannot be refunded. Double-check the resident’s MDOC number and date of birth before completing the transaction, since an error could send funds to the wrong account.

What We Couldn’t Confirm

MDOC’s official pages describe the online Money Deposit Service in detail, and are explicit that cash cannot be mailed to a resident. What isn’t spelled out on the official pages we reviewed is whether Maine State Prison specifically accepts money orders or cashier’s checks by mail as an alternative to the online system, the way some other facilities do. Rather than guess, call the facility at (207) 273-5300 and ask directly whether a mailed money order is accepted, and if so, how it should be made out and addressed.

Getting Help

For questions about the Money Deposit Service itself, contact MDOC’s Corrections Webdesk at [email protected]. For technical issues with the online system, InforME’s customer support line is (207) 621-2600, or email [email protected].