Caswell Correctional Center Phone Calls. ViaPath Rates & Setup

How Phone Calls Work at Caswell

Caswell Correctional Center uses ViaPath/GTL for all outgoing resident phone calls. Calls go through the ConnectNetwork platform. The rate is $0.10 per minute with a 15-minute cap per call.

The resident initiates the call from a facility phone. They can only call numbers on their approved phone list. Before you can receive a call, your number must be added to that list and you need a ConnectNetwork account set up on your end.

Setting Up Your ConnectNetwork Account

Step 1. Create an Account

Go to ConnectNetwork.com and create a free account. Use your real name and a valid email address.

Step 2. Add Your Phone Number

Add the phone number you want the resident to call. This is the number that must match what is on their approved call list at the facility.

Step 3. Add Funds (Optional for AdvancePay)

If the resident does not have funds in their trust account, you can prepay for calls through an AdvancePay account. Call 800-483-8314 to set up AdvancePay. Otherwise, calls draw from the resident’s trust account. See the send money guide to add funds.

Step 4. Wait for the Call

The resident calls when they have phone access at the facility. Calls come in as collect calls from the facility. Accept the call and your account is charged at $0.10 per minute.

Rates and Limits

Detail	Info
Provider	ViaPath/GTL via ConnectNetwork
Rate	$0.10 per minute
Call length limit	15 minutes
How calls are funded	Resident trust account or AdvancePay
Support	877-650-4249

Monitoring and Recording

All calls from Caswell Correctional Center are monitored and recorded by NC DAC. Do not discuss anything on a call that you would not want heard by facility staff or law enforcement. Attorney-client calls are handled differently; the resident should speak with facility staff about legal call procedures.

Approved Phone List

The resident controls which numbers are on their approved call list. If your number is not on the list, you will not receive calls. Ask the resident to add your number through the facility’s process. It may take a few days for a new number to be approved and active.

If You Miss a Call

If you miss a call, the resident will need to try again during the next available phone access period. There is no voicemail. Make sure your phone is on and available during times when you expect a call.

Troubleshooting

If calls are not coming through or you have account issues:

• Confirm your number is on the resident’s approved call list
• Confirm your ConnectNetwork account is active and the number matches
• Call ConnectNetwork support at 877-650-4249
• Call Caswell at (336) 694-4531 if the issue seems to be on the facility side

Video Visits as an Alternative

If phone calls are not working or you want face-to-face contact, video visits are available through the Getting Out Visits app by ViaPath/GTL at sso.gtlconnect.com. You must be on the resident’s approved visitor list. See the visitation guide for details on getting on the approved list.