Hyde CI Phone Calls. ViaPath Rates, AdvancePay Setup, and Video Visits

Why You Cannot Call In

Hyde CI does not have a direct-dial line that rings through to inmates. The person inside initiates all calls using the facility phone system. Your job is to make sure your phone number is set up and funded so when they call, the call connects. You will not get a warning or a set schedule. They call when they have access to the phones.

Step 1. Set Up an AdvancePay Account

AdvancePay is a prepaid calling account through ConnectNetwork. You fund the account with your payment card, and when the person calls your number, the charges come from your AdvancePay balance at $0.10 per minute.

To set up AdvancePay:

1. Go to ConnectNetwork.com and create a free account.
2. Select AdvancePay and find Hyde Correctional Institution.
3. Add your phone number.
4. Fund the account with a debit or credit card.

You can also set up AdvancePay by calling 800-483-8314.

Step 2. Keep the Balance Funded

Calls will not connect if your AdvancePay balance hits zero. Set up auto-refill through ConnectNetwork.com so the account reloads when the balance drops below a set amount. This prevents dropped calls due to a zero balance.

Call Costs

Item	Rate
Per minute rate	$0.10
Call length limit	15 minutes per call
Maximum cost per call	$1.50 (15 min x $0.10)

These rates apply to calls billed to an AdvancePay account. Check ConnectNetwork.com for the most current rate details, as rates can change.

Approved Numbers

Not every phone number automatically receives calls from Hyde CI. NC state prisons maintain an approved call list for each inmate. If your number is not on that list, calls will not go through. The person inside can request to add numbers. If you have trouble receiving calls, contact the facility at (252) 926-1810 to ask how to add your number.

All Calls Are Monitored

Every call from Hyde CI is monitored and recorded by the facility. This is standard at NC state prisons. Do not discuss anything sensitive on these calls. Attorney-client calls are handled differently. If there is a legal matter, the attorney should contact the facility directly to arrange a confidential call.

Phone Calls as Your Main Connection

For families who cannot make the long drive to Hyde County often, phone calls are often the primary way to stay in regular contact. The $0.10 per minute rate through ViaPath is one of the more affordable options in the NC prison system. A fully funded AdvancePay account and auto-refill means calls go through without interruption. Consider keeping a balance of at least $15 to $20 in your account to avoid gaps in contact.

If Calls Are Not Getting Through

Common reasons a call does not connect:

• Your number is not on the approved call list. Contact the facility at (252) 926-1810.
• Your AdvancePay balance is zero. Log in at ConnectNetwork.com to refill.
• Your phone carrier is blocking calls from correctional facilities. Some carriers do this by default. Call your carrier and ask them to remove the block.
• The person is on phone restriction. Contact the facility to find out their current status.

If you have checked all of these and calls still do not work, call ConnectNetwork support or 800-483-8314.

Video Visits Through Getting Out

Hyde CI offers video visits through the Getting Out Visits app, which runs through the same ViaPath/GTL network. You can do a video visit from your phone, tablet, or computer without traveling to Fairfield. This is especially useful for families who live far from Hyde County and cannot make the trip often.

To set up a video visit:

1. Visit sso.gtlconnect.com or download the Getting Out Visits app.
2. Create a free account.
3. Search for Hyde Correctional Institution.
4. Schedule and pay for a video session.

You must be on the approved visitor list to schedule a video visit. Video visits do not replace in-person visits but are a good option between contact sessions or when travel is not possible.

Messaging Through ConnectNetwork

ConnectNetwork also offers a digital messaging service where you can send and receive text-style messages through the platform. The person inside reads and responds through a facility terminal. This is an additional way to stay in contact beyond phone and video. Check ConnectNetwork.com for current availability and rates at Hyde CI.

What to Do if a Call Gets Dropped

Dropped calls can happen due to connection issues or if the call time runs out. If a call drops unexpectedly, contact ConnectNetwork support through the website or call 800-483-8314. Keep a record of the call time and date if you think the drop was a technical issue. Some dropped calls due to system errors may be eligible for a credit.