Calls are outbound only at $0.10 per minute. Set up AdvancePay so they can call you.
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Phone calls at Southern Correctional Institution go through ViaPath/GTL using the ConnectNetwork platform. Calls are outbound only: the person inside calls you. You cannot dial into the facility to reach them. Calls cost $0.10 per minute and are limited to 15 minutes each. To receive calls, create an AdvancePay account at ConnectNetwork.com, add your phone number, and fund it. At close custody, all calls are monitored and recorded.
You cannot dial (910) 572-3784 and ask to speak with the person. Southern CI uses a controlled phone system where the person inside initiates all calls. When they have phone access during scheduled times, they dial your number from the facility phone. Your job is to make sure your number is set up and funded so the call goes through when they dial.
Southern CI holds men at the close custody level. Phone time is part of a structured daily schedule. Times are set by the facility and may vary by housing unit. The person inside can tell you when phone access is typically available in their unit. At close custody, call times may be more structured and shorter than at minimum or medium custody facilities.
All calls are monitored and recorded. This is standard practice at all NC state prisons and especially at close custody facilities. Do not say anything on a call you would not want captured. Calls to attorneys may be treated differently; contact the facility at (910) 572-3784 for questions about attorney-client call handling.
Go to ConnectNetwork.com and create a free account. Use the phone number you want to receive calls on. You can also call 800-483-8314 to set up an account by phone.
AdvancePay is different from the trust account you fund for commissary. AdvancePay is a balance on your account. When the person calls your number, the cost comes from your AdvancePay balance. The person does not need to have money on their own trust account for the call to go through if you have AdvancePay funded.
Once your account is created, make sure the number you want to receive calls on is registered. If the number is not in the ConnectNetwork system, calls from Southern CI to that number will not connect.
If you have a new phone number, update it in your ConnectNetwork account before the person tries to call.
Add money to your AdvancePay balance through ConnectNetwork.com or the ConnectNetwork app. The balance covers incoming calls at $0.10 per minute. A 15-minute call costs $1.50.
The person can also pay for calls from their own trust account. See the send money guide to deposit funds into their trust account through ConnectNetwork.
If the person tries to call and the call does not connect:
If phone calls are not possible or you want to see each other, video visits are available through the Getting Out Visits app, operated by ViaPath/GTL. You can access it at sso.gtlconnect.com or by downloading the Getting Out app on your phone or tablet.
Video visits require a funded account. Call (910) 572-3784 to confirm video visit availability and scheduling at Southern CI. Hours and procedures may differ from in-person visiting schedules.
ConnectNetwork also supports electronic messaging at some NC facilities. Log in to your ConnectNetwork.com account to see if messaging is available for Southern CI. Messages are reviewed by staff before delivery.
The person inside dials your number using the facility phone system during their scheduled phone time. They do not need to set anything up on their end as long as your number is registered in the system and there is a balance (either in your AdvancePay or their trust account) to cover the call.
If a call keeps getting cut off or the person cannot reach you, have them ask their housing unit officer about the call system or report any technical issues to facility staff.
6 of 12 questions
No. Calls are outbound only. The person inside calls you during their scheduled phone time. Set up an AdvancePay account at ConnectNetwork.com so the call connects when they dial your number.
Phone CallsViaPath (formerly GTL) via the ConnectNetwork platform. Set up your account at ConnectNetwork.com or call 800-483-8314.
Phone CallsCalls cost $0.10 per minute. Each call is limited to 15 minutes, so the maximum cost per call is $1.50.
Phone CallsYes. All calls at Southern CI are monitored and recorded. This is standard at NC state prisons, especially at close custody. Do not say anything on a call you would not want recorded.
Phone CallsGo to ConnectNetwork.com and create a free account, or call 800-483-8314. Register the phone number you want to receive calls on and add a prepaid balance. Calls come out of that balance at $0.10 per minute.
Phone CallsAdvancePay is a balance on your ConnectNetwork account that covers the cost of incoming calls to your number. The trust account is money the person uses from inside for commissary and phone calls. Both are managed through ConnectNetwork but are separate accounts.
Phone CallsCheck that your number is registered in your ConnectNetwork account, your AdvancePay balance is funded, and that your carrier does not block calls from correctional facilities. Contact ConnectNetwork support or call (910) 572-3784 for help.
Phone CallsYes. Log in to ConnectNetwork.com and update your registered number before the person tries to call. If the number is not in the system, the call will not go through.
Phone CallsYes. Video visits are available through the Getting Out Visits app at sso.gtlconnect.com, operated by ViaPath/GTL. Call (910) 572-3784 to confirm availability and scheduling.
Phone CallsPhone access at close custody follows a structured daily schedule set by the facility. Ask the person inside when phone time is available in their housing unit, as it can vary.
Phone CallsContact the facility at (910) 572-3784 for questions about how attorney-client calls are handled at Southern CI. Legal calls may have different procedures from general calls.
Phone CallsYes. If their trust account has a balance, they can pay for calls directly from their account. You can fund their trust account through ConnectNetwork. See the send money guide for how.
Phone CallsFund the trust account so they can pay for calls from inside, or add AdvancePay so the call comes out of your account.
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All information on this page comes directly from official government and facility sources. How we verify information › Last verified July 8, 2026.