A medium security prison for men at Collins, in Erie County about forty minutes south of Buffalo. Its family mail box carries a different ZIP from the address NYSDOCCS publishes, and its weekend visiting days are divided by housing unit, not by name or number.
City
Collins
County
Erie County
State
NY
Facility Type
state prison
Gender
Adult male
Custody Levels
Medium
Operator
New York State Department of Corrections and Community Supervision
Address
Middle Road, P.O. Box 340, Collins, NY 14034-0340
Phone
716-532-4588
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Two numbers move between the published address and the family one.
View ArticleCollins splits weekend days by housing unit, not by name or DIN.
View ArticleOne statewide tool, and what a result does and does not tell you here.
View ArticleA slip and a money order cost nothing. The quick ones carry a fee.
View ArticleCalls went free across New York in August 2025 and need no account.
View ArticleLetters go to P.O. Box 340 with the ZIP 14034-0340. Collins is the one facility in this guide where the bracket changes the ZIP as well as the box, so an envelope copied from the published address gets two numbers wrong at once. Mail is opened and inspected at the prison and the paper is handed over.
See the full breakdownWeekends and weekday holidays, 8:30 AM to 3:00 PM, arriving by 2:30 PM, with no cap on visits within a scheduled day. Collins divides its weekend days by housing unit location, which is unlike every other rationing rule in New York, because it is the one thing a family cannot work out from the name or the DIN. The person inside knows which group is theirs.
See the full breakdownOne statewide tool covers every New York state prison and takes a last name and first name. It returns the facility and the DIN, and at Collins it will not tell you the housing unit, which is the thing the visiting schedule turns on. That answer comes from the person inside, not from any search.
See the full breakdownSix routes in, and the two free ones are a money order by post and the visitor lockbox at the prison. Online, the JPay app and the phone all carry a fee and post faster. Every deposit is matched to the DIN, not a name or an address, so the two-number change in the mailing address never affects the money.
See the full breakdownFree since August 1, 2025, with no account for a family to open or fund. Three calls of up to fifteen minutes credited every Saturday, thirty minutes on anything after that, between 7:00 AM and 11:00 PM, across fifteen numbers the person inside manages.
See the full breakdown6 of 8 questions
P.O. Box 340, Collins, NY 14034-0340, with their full name and DIN on the envelope and your return address in the top left corner. The P.O. Box 490 and ZIP 14034-0490 printed on the facility's address line belong to the prison's own post, not to a person in custody.
Mail & PhotosBecause NYSDOCCS publishes a business address and a separate incarcerated mail box, and at Collins the bracket carries its own ZIP as well. The department prints it as P.O. Box 490 with Incarcerated Individual Mail P.O. Box 340, Zip 14034-0340 in brackets after it.
Mail & PhotosNo. NYSDOCCS divides weekend visits at Collins by housing unit location, and the dated schedule marks days EVEN or ODD with Saturday and Sunday going to different groups. The person you are visiting will know which group they are in.
Visitation8:30 AM to 3:00 PM on weekends and weekday holidays, with the latest arrival at 2:30 PM. There is no cap on visits within a scheduled day, space permitting, and three visitors are allowed plus one child under five.
VisitationYes. Collins is one of 18 New York prisons served by a free roundtrip visitor bus run in partnership with the state. Collins is in Erie County, about forty minutes south of Buffalo.
VisitationThree visitors, plus one child under the age of five. A child of five or older counts toward the three.
VisitationNothing. New York made every call from a state prison free to families on August 1, 2025. Three calls of up to fifteen minutes are credited each Saturday, calls after those run to thirty minutes, and the window is 7:00 AM to 11:00 PM across fifteen approved numbers.
Phone CallsTo the JPay lockbox at PO Box 531190, Miami, Florida 33153, with a deposit slip, free by post and capped at $999.99 per money order. There is also a visitor lockbox at the prison taking up to $50 cash a day in total. Money never goes in the envelope.
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All information on this page comes directly from official government and facility sources. How we verify information › Last verified September 25, 2026. Official source: doccs.ny.gov/location/collins-correctional-facility ›