Q
How do I find someone at Elmira Correctional Facility?
Use the DOCCS Incarcerated Individual Lookup at doccs.ny.gov/lookup-info-instructions. Search by full legal name and date of birth, or by DIN. A recent transfer can take a few days to appear, since the person also gets one collect call within 24 hours of arriving to notify family directly.
Inmate Search
Q
When can I visit Elmira Correctional Facility?
Visiting days are Thursdays and weekends, 9:00 AM to 3:00 PM. You must arrive by 2:00 PM to be admitted. Most first-time visitors don't need approval in advance if they bring valid photo ID and the person agrees to the visit. Call (607) 734-3901 to confirm hours around holidays.
Visitation
Q
What are the mail and package rules for Elmira Correctional Facility?
Letters need the person's full name and DIN, plus your return address, and can include up to 5 pages of printed material. No cash, stamps, Polaroid photos, or nude images. Up to 3 food packages a month and 2 non-food packages a year from family are allowed; beyond that, vendors can ship non-food items year-round. Books must come from a publisher or approved distributor.
Mail
Q
How do I send money to Elmira Correctional Facility?
Use JPay online or by phone (1-800-574-5729), MoneyGram (receive code 1317), or mail a check or money order to JPay Lockbox, PO Box 531190, Miami, FL 33153. Cash, checks, or money orders can also be left at the facility's visit-day lockbox, capped at $50 cash or $999.99 by check per day.
Commissary
Q
Are phone calls from Elmira Correctional Facility free?
Yes. As of August 1, 2025, calls placed by people in DOCCS custody are free under the state's Call-Home program. Each person gets 3 free calls a week, up to 15 minutes each, to numbers on their approved list of up to 15 contacts.
Phone Calls
Q
Can I send messages or photos electronically?
Yes, through the JPay tablet messaging system under the Incarcerated Individual Tablet Program. Set up an account at jpay.com or call 1-800-574-5729 to send messages, photos, and videograms. Staff screen every message, and the facility will not print emails for anyone.
Mail
Q
What should I bring to visit?
Bring valid photo ID and small bills for vending machines. Leave cell phones, cameras, and other electronics in your car. Dress modestly: no sheer fabric, bare midriffs, or shorts above mid-thigh. Expect a metal detector and possible canine screening before entry.
Visitation