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Phone Calls and Video Visits at James Crabtree Correctional Center

Prepaid accounts, video visit reservations, call limits, and what to expect when you call.

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Overview

All inmate phone service and scheduled video visits at James Crabtree Correctional Center run through JPay. You’ll need a free JPay account before the first call. Prepaid calling credits are purchased inside the account, and video visits are booked through the same portal. All calls and video sessions are monitored and recorded.

Quick Facts

JPay handles both phone calls and video visits at JCCC.
Create a free account at jpay.com before the first call.
Prepaid calling credits are purchased inside the JPay account.
Video visits are scheduled by appointment through the JPay portal.
All calls and video visits are monitored and recorded by facility staff.
Rates and time limits vary: review the current rate card in your JPay account.

Setting Up Phone Calls

Create a JPay account. Sign up for free at jpay.com or through the JPay mobile app.
Search for the inmate. Enter the inmate’s full name and ID number as it appears in the ODOC system.
Add funds. Purchase prepaid calling credits using a debit or credit card. Credits typically appear in the account within minutes.
Place the call. When the inmate calls out, you’ll receive an automated notification. Answer the call through your registered phone number.

Prepaid Account Rules

Credits do not expire as long as the account stays active.
Unused credits are non-refundable.
You cannot transfer credits between JPay accounts.
If you share an email address with the inmate, you cannot use it for your JPay account.

Video Visits

JPay video visits are available by appointment only.

Log in to your JPay account.
Go to the video visit section.
Choose an available time slot.
You will receive a confirmation and a link for the virtual visit.

Video visits use a webcam or mobile device. Dress and background rules are the same as in-person visitation: no revealing clothing, no contraband visible in the camera frame.

Call Limits and Monitoring

There is no published daily call cap for JCCC. However, individual call duration is limited by the amount of prepaid credit in your account. All calls are monitored and recorded. Discussing criminal activity, escape plans, or threats against staff will result in loss of phone privileges and may be used as evidence.

Rates

Rates are set by JPay and vary by call length and destination. Review the current rate card inside your JPay account before purchasing credits.

Troubleshooting

Problem	Solution
Call failed to connect	Check that your account has enough credit and the inmate is not restricted from phone use.
No video time slots available	Slots open a limited number of days in advance; check back later in the week.
Charges higher than expected	Verify that the call was not placed to an unauthorized third party.
Account locked	Contact JPay support to verify identity and restore access.

Contact

JPay website: jpay.com
JPay customer support: (800) 546-0483
James Crabtree Correctional Center: (918) 421-3339

Families Also Ask

5 of 5 questions

How do phone calls work at JCCC?

Inmates make outgoing calls through JPay. You need a prepaid JPay account. When the inmate places a call, you'll receive an automated notification. Answer through your registered phone number.

Phone Calls

How much does a call cost?

Rates vary and are set by JPay. Review the current rate card inside your JPay account before buying credits.

Phone Calls

Can I video visit instead of a phone call?

Yes. JPay video visits are available by appointment. Log in to your JPay account, choose an available time slot, and join from your computer or mobile device.

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Are calls recorded?

Yes. All calls and video visits are monitored and recorded. Do not discuss criminal activity or threats.

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What if my call fails to connect?

First check that your account has enough prepaid credit and the inmate is not restricted. If the problem continues, contact JPay support at (800) 546-0483.

Phone Calls