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Ventress Phone Calls & Messaging. How ICSolutions Works

ICSolutions handles phone calls and tablets, at $0.08 a minute for calls within the U.S.

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Set Up Phone Calls for a Loved One in Ventress Correctional Facility, AL

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Overview

Ventress’s official ADOC facility page links ICSolutions as the “Inmate Phone System” provider. ICSolutions handles phone calls and tablets for people in custody there. ICSolutions bills domestic calls at $0.08 a minute and international calls at carrier cost plus $0.08 a minute, per ADOC’s Male Inmate Handbook (effective August 1, 2025). Go to icsonline.icsolutions.com to set up an account and add funds.

Quick Facts

Phone and tablet vendor: ICSolutions, linked directly from Ventress's official ADOC page.
Account setup and current information: icsonline.icsolutions.com.
Domestic calls cost $0.08 a minute through ICSolutions, effective August 1, 2025; international calls cost carrier cost plus $0.08 a minute.
Video visitation, tablet streaming, email/text, voice messages, and photo sharing are all separately priced. See the full ICSolutions pricing table below.
CorrLinks (corrlinks.com or the CorrLinks app) is also available for digital messaging.
Ventress's own page separately links "Send eMessage" to icsonline.icsolutions.com.
It isn't clear from official sources which digital messaging option Ventress actively uses. Try ICSolutions first, or ask when you call.
Calls and digital messages through approved systems are monitored and recorded, as at every ADOC facility.

Setting Up an ICSolutions Account

Ventress’s official page on doc.alabama.gov links ICSolutions at icsonline.icsolutions.com as the facility’s inmate phone system. Domestic calls cost $0.08 a minute and international calls cost carrier cost plus $0.08 a minute, per ADOC’s Male Inmate Handbook (effective August 1, 2025). Go to icsonline.icsolutions.com to set up an account, add funds, and manage how calls connect to your phone number, or call Ventress at (334) 775-3331 with other questions.

ICSolutions Pricing

These rates apply statewide across ADOC facilities, per ADOC’s Male Inmate Handbook (effective August 1, 2025):

Service	Rate
Domestic phone calls	$0.08 per minute
International phone calls	Carrier cost + $0.08 per minute
Remote video visitation	$0.16 per minute
Tablet streaming content	$0.03 per minute
Email or text messaging	$0.15 per message
Voice messaging	$0.25 per message
Photo sharing (inbound only)	$0.30 per photo

Fund an account at icsonline.icsolutions.com or by calling (888) 506-8407.

A Few Things Still Not Confirmed

One detail about Ventress’s phone system still isn’t published on ADOC’s site:

Call time limits, if any.

Ask about these when you call (334) 775-3331 or when you set up your ICSolutions account. Video visitation is confirmed available at $0.16 a minute, per ADOC’s Male Inmate Handbook.

Digital Messaging: Two Options, Unclear Which Is Primary

Families and friends have two ways to send digital messages, based on official ADOC sources, and it isn’t clear which one Ventress actively prioritizes:

CorrLinks, at corrlinks.com or through the CorrLinks mobile app, a widely used inmate messaging system.
ICSolutions eMessage, linked directly from Ventress’s own official ADOC facility page as “Send eMessage” at icsonline.icsolutions.com.

Since Ventress’s own page specifically links the ICSolutions option, try that first. If it doesn’t work the way you expect, ask facility staff or check whether CorrLinks is also active for this specific facility.

Calls Are Monitored

As with virtually every ADOC facility, phone calls and digital messages through the facility’s approved systems are subject to monitoring and recording. This is standard practice and not unique to Ventress.

Funding an Account

You can add money to an ICSolutions phone or tablet account, though the exact relationship between ICSolutions phone funding and Access Corrections deposits to the inmate’s general account isn’t detailed on ADOC’s site. If you’re unsure whether funding through Access Corrections covers phone time or whether ICSolutions requires its own separate deposit, ask when you call the facility.

Phone Access and Ventress’s Treatment Programs

Because Ventress’s core mission is running an eight-week Substance Abuse Program and a six-month Crime Bill drug treatment program, phone or tablet access schedules could be tied to program requirements. If calls aren’t connecting for someone enrolled in a treatment program, ask the facility whether program scheduling is the reason before assuming a technical problem.

If Calls or Messages Aren’t Working

Confirm your account is funded and that your phone number is entered correctly in ICSolutions. Some cell carriers block calls from correctional facilities by default, so check with your carrier if calls won’t connect at all. For ICSolutions account or technical issues, check icsonline.icsolutions.com for support contact information. For questions specific to Ventress’s phone system, call the facility directly at (334) 775-3331.

Alternatives While You Wait

If you’re having trouble reaching someone by phone or through digital messaging, consider mailing a letter through the mail and photos guide as a backup way to stay in touch.

Families Also Ask

6 of 8 questions

Who provides phone service at Ventress Correctional Facility?

ICSolutions, linked directly from Ventress's official ADOC facility page as the Inmate Phone System. Set up an account at icsonline.icsolutions.com.

Phone Calls

What does it cost to call someone at Ventress?

Domestic calls cost $0.08 a minute through ICSolutions, effective August 1, 2025, per ADOC's Male Inmate Handbook. International calls cost carrier cost plus $0.08 a minute.

Phone Calls

How much does e-messaging or sending a photo cost?

Through ICSolutions, e-messages cost $0.15 each, voice messages cost $0.25 each, inbound photo sharing costs $0.30 per photo, and tablet streaming content costs $0.03 a minute, per ADOC's Male Inmate Handbook. You can also send photos through Pigeonly without printing anything.

Phone Calls

Can I call into Ventress to reach an inmate?

No. Inmate phone systems like ICSolutions only allow outgoing calls from the facility. The person in custody has to call you; you cannot call in to reach them.

Phone Calls

How do I send digital messages or photos?

Two options are available based on official ADOC sources: CorrLinks at corrlinks.com, and ICSolutions eMessage, which is the one linked directly from Ventress's own official page. Try ICSolutions first, or confirm with the facility which one it actively uses.

Phone Calls

Are calls monitored?

Yes. As with virtually all ADOC facilities, phone calls and digital messages are monitored and recorded.

Phone Calls

Does being in the SAP or Crime Bill program at Ventress affect phone access?

This isn't detailed on ADOC's site. Ventress's primary mission is running an eight-week Substance Abuse Program and a six-month Crime Bill drug treatment program, and program schedules could affect phone or tablet access. Ask the facility directly.

Phone Calls

What if calls keep failing to connect?

Check that your phone number and account balance are correct first. Some cell carriers block correctional facility calls by default, so check with your carrier. If the problem continues, call Ventress at (334) 775-3331.

Phone Calls