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Pleasant Valley State Prison Phone Calls

Voice calls are free statewide. PVSP's scheduled Securus transition date has already passed as of this guide's verification.

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Overview

Every outgoing voice call from Pleasant Valley State Prison is free, a statewide policy CDCR has followed since January 1, 2023. Video calls, e-messages, and tablet features are handled separately by a different vendor. CDCR’s published rollout schedule listed PVSP transitioning from ViaPath Technologies to Securus Technologies on July 6, 2026, a date that has already passed as of this guide’s last verification, so PVSP should now be using Securus.

Quick Facts

All outgoing voice calls are free statewide since January 1, 2023, for both the incarcerated person and the person receiving the call.
Calls are limited to 15 minutes each, and the incarcerated person has to initiate the call.
CDCR's rollout schedule (as of June 4, 2026) listed PVSP's transition to Securus for July 6, 2026, a date that has already passed as of this guide's verification.
Since transition dates can shift, call PVSP at (559) 935-4900 to confirm the current tablet provider before setting up an account.
Content purchased or received on the old ViaPath tablets doesn't carry over to the new Securus tablets once a transition happens.

Voice Calls Are Free

Since January 1, 2023, CDCR has made all outgoing audio phone calls free for both incarcerated people and the families and friends they call. There’s no per-minute charge to worry about. Calls are limited to 15 minutes each, and it’s up to the incarcerated person to place the call. You can give them a number to call, but you can’t call in to them directly.

PVSP’s Tablet Transition Date Has Passed

CDCR awarded a new statewide telecommunications contract to Securus Technologies in February 2025, after a court ruling vacated the prior contract with ViaPath Technologies. CDCR’s published rollout schedule, current as of June 4, 2026, listed PVSP transitioning to Securus on July 6, 2026. That date has already passed as of this guide’s last verification on July 14, 2026, so families should expect PVSP to now be using Securus for video calls, e-messages, and tablet features.

Confirm Before Signing Up

CDCR notes its rollout dates are tentative and can shift, so before creating an account or buying credits, call PVSP at (559) 935-4900 and ask which provider, ViaPath or Securus, is currently active. This avoids wasting money signing up with the wrong platform.

Signing Up With Securus

If PVSP has transitioned, sign up with Securus at securustech.net/cdcr for video calls, e-messages, and tablet features. Securus generally offers lower per-minute costs on video calls and e-messages compared to ViaPath’s older rates, along with more free video minutes and e-messages included each month.

If PVSP Hasn’t Transitioned Yet

If the institution confirms it’s still on ViaPath when you call, continue using your existing ViaPath account or sign up through ViaPath’s usual channel. Ask the institution for an updated estimate on when the switch will happen.

Content Doesn’t Transfer Between Systems

When a CDCR institution transitions, photos, e-messages, and other media on the old ViaPath tablets don’t carry over to the new Securus tablets. Anyone who wants to keep copies of anything from a ViaPath tablet needs to print it from the tablet or a kiosk before the transition date. Family members cannot request these prints on the incarcerated person’s behalf.

Refunds and Balances After the Transition

Once transitioned, anyone with an unused ViaPath balance can request a refund through ViaPath’s call center. Any balance on the incarcerated person’s side is refunded automatically to their trust account.

If You Have Trouble

For current account or billing questions, contact whichever provider is active at PVSP at the time (ViaPath, or Securus once confirmed). CDCR posts major outage notices on its website if there’s a service interruption during a transition period.

Families Also Ask

6 of 7 questions

Do I have to pay for phone calls from Pleasant Valley State Prison?

No. All outgoing voice calls have been free statewide since January 1, 2023, for both the incarcerated person and the person receiving the call.

Phone Calls

How long can calls last?

15 minutes per call. The incarcerated person has to initiate the call; you can't call in directly.

Phone Calls

What phone and tablet provider does PVSP use right now?

CDCR's rollout schedule listed PVSP's transition to Securus for July 6, 2026, a date that has already passed as of this guide's verification, so PVSP should now be on Securus. Call (559) 935-4900 to confirm before setting up an account.

Phone Calls

Why does this guide say PVSP 'should now be' on Securus instead of confirming it directly?

CDCR's published schedule listed a transition date that has already passed, but transition dates can shift, so calling ahead to confirm is the most reliable way to know for certain before you sign up.

Phone Calls

Will old ViaPath photos and messages transfer to the new Securus tablets?

No. Content on ViaPath tablets doesn't carry over once a transition happens. The incarcerated person needs to print anything they want to keep from a tablet or kiosk before the transition date, and family members can't request prints on their behalf.

Phone Calls