Calls go through ConnectNetwork/AdvancePay. The inmate calls you. Set up a prepaid account at web.ConnectNetwork.com/Get-Started-FDC or call (866) 732-9098.
Create your phone account in minutes
Bay Correctional Facility uses ConnectNetwork/AdvancePay for all inmate phone calls, the same statewide system used across FDOC institutions. The inmate initiates calls from phones in their housing unit. You cannot call the inmate directly. To avoid expensive collect charges, set up a prepaid account at web.ConnectNetwork.com/Get-Started-FDC before the inmate’s first call. Phone hours run Monday through Thursday 8 AM to 11 PM EST, Friday and Saturday until 1 AM, and Sunday until 11 PM. All calls are monitored and recorded except attorney calls.
Bay Correctional Facility uses ConnectNetwork/AdvancePay for all inmate phone calls. Inmates access phones in their housing units during scheduled call times. You cannot call the inmate directly. The inmate dials your number from the facility phone.
When the inmate calls, you will hear a recorded announcement identifying the call as coming from a Florida correctional facility. You can accept or decline the call. Your number must be on the inmate’s approved contact list before they can call you.
Go to web.ConnectNetwork.com/Get-Started-FDC and create a free account. This is the recommended setup before the inmate places their first call.
Once registered, add the inmate to your contact list using their DC number and facility name. Add a payment method to fund the account. When the inmate calls your number, the cost comes out of your ConnectNetwork balance.
For account setup by phone, call (866) 732-9098.
Advance Pay (recommended): You deposit money into a Friends and Family account on ConnectNetwork. When the inmate calls, charges come out of your prepaid balance. You control the spending and can set up low-balance alerts by text. This is the most cost-effective option.
AdvancePay PIN Debit: You fund the inmate’s personal calling account instead of your own. The inmate uses this balance to call multiple approved numbers, giving them more control over who they call.
Collect: Charges go to your landline phone bill. Most cell phones do not accept collect calls, so this option is rarely practical for families.
| Day | Call Hours (EST) |
|---|---|
| Monday | 8:00 AM – 11:00 PM |
| Tuesday | 8:00 AM – 11:00 PM |
| Wednesday | 8:00 AM – 11:00 PM |
| Thursday | 8:00 AM – 11:00 PM |
| Friday | 8:00 AM – 1:00 AM |
| Saturday | 8:00 AM – 1:00 AM |
| Sunday | 8:00 AM – 11:00 PM |
These hours reflect the statewide FDOC phone schedule shared across ConnectNetwork facilities. Bay CF-specific deviations were not confirmed during research.
There are several ways to fund your account:
All calls are monitored and recorded by FDOC, except calls to an attorney of record. Do not discuss the inmate’s pending legal matters, court dates, or case strategy during a phone call, since those conversations can be used in court.
If a call drops or the inmate cannot reach you, there may be a long line for facility phones, a lockdown, or a disruption in the housing unit. Keep a regular calling schedule so the inmate knows when you are available.
Do not share your ConnectNetwork login with the inmate. The account is for the person on the outside. The inmate manages their own calling from the facility side.
Do not attempt to fund an unapproved number’s account, coordinate contraband or rule violations during a monitored call, or use a call to threaten or harass another person. Violations can lead to suspension of phone privileges for the inmate and, in serious cases, criminal charges.
Calls to an attorney of record are the main exception to call monitoring. If you are not sure whether a specific number qualifies for this exception, ask the inmate’s attorney to confirm the arrangement with the facility directly.
International calling availability and rates were not confirmed for Bay CF during research. Call (866) 732-9098 to ask whether ConnectNetwork supports international numbers from this facility and what the per-minute rate would be.
If the inmate cannot reach you or a call drops:
6 of 13 questions
Calls go through ConnectNetwork/AdvancePay. The inmate calls you from facility phones. Set up a prepaid Advance Pay account at web.ConnectNetwork.com/Get-Started-FDC or call (866) 732-9098.
Phone CallsGo to web.ConnectNetwork.com/Get-Started-FDC, create a free account, add the inmate by DC number and facility, and fund your account with a credit or debit card. For phone setup, call (866) 732-9098.
Phone CallsCall rates vary by account type. Prepaid Advance Pay is less expensive than collect calls. Log in to web.ConnectNetwork.com/Get-Started-FDC or call (866) 732-9098 for current per-minute rates.
Phone CallsNo. The inmate calls you. You cannot call the facility to speak with an inmate directly. The inmate dials your number during phone hours.
Phone CallsThe facility may be on lockdown, there may be a long line for phones, the inmate may be in a program or appointment, or your number may not be on their approved contact list. Try keeping a consistent schedule.
Phone CallsMonday through Thursday 8:00 AM to 11:00 PM EST, Friday and Saturday 8:00 AM to 1:00 AM EST, and Sunday 8:00 AM to 11:00 PM EST.
Phone CallsYes. All calls through ConnectNetwork/AdvancePay are monitored and recorded by FDOC. Attorney-client calls are the exception. Do not discuss the inmate's case or legal strategy during a regular call.
Phone CallsFund online at web.ConnectNetwork.com/Get-Started-FDC, by phone at (866) 732-9098, or by mailing a check or money order using the address ConnectNetwork provides during setup.
Phone CallsAdvance Pay funds your Friends and Family account, and charges come out when the inmate calls your number. PIN Debit funds the inmate's personal calling account, which they can use to call multiple approved numbers.
Phone CallsMost cell phones cannot accept collect calls. Set up an Advance Pay account so calls route through your prepaid balance instead, which also reduces the per-minute cost compared to collect.
Phone CallsVideo calling availability was not confirmed for Bay CF during research. Call (866) 732-9098 or (850) 769-1455 to check current options.
Phone CallsInternational calling availability and rates were not confirmed during research. Call (866) 732-9098 to ask whether ConnectNetwork supports international numbers from this facility.
Phone CallsDo not share your login. The account is meant for the person on the outside to manage funding and contacts. Sharing credentials can create account and security issues.
Phone CallsSearch FDOC Offender Search at pubapps.fdc.myflorida.com to confirm custody and get the DC number.
View Article8AM-2PM CST. Apply first, then schedule each week through FDOC.
View ArticleUse Correct Pay at CorrectPay.com/Florida or call (855) 836-3364.
View ArticlePersonal mail goes to the FDOC centralized Tampa address, not the facility's physical address.
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All information on this page comes directly from official government and facility sources. How we verify information › Last verified July 1, 2026.