What You Need Before You Send
Before you send money, get the inmate’s DC number. This is their Florida DOC identification number. Find it on the FDOC Offender Search at pubapps.fdc.myflorida.com/OffenderSearch/Search.aspx by searching the inmate’s name. Write it down. You will need it for every Correct Pay transaction.
Option 1: Send Money Online Through Correct Pay
Correct Pay is the fastest and most common way to send money to a Florida state inmate. Go to CorrectPay.com/Florida and create a free account if you do not already have one. Click Send Money, enter the inmate’s DC number and last name to find their account, select the amount, and complete payment by credit card, debit card, or bank account.
Correct Pay charges a service fee per transaction. The fee depends on the deposit size and payment method. You will see the fee before you confirm the transaction.
For help, call Correct Pay at (855) 836-3364.
Option 2: Send Money by Phone
Call (855) 836-3364 to send money over the phone. Have the inmate’s DC number, your payment information, and the amount you want to send ready before calling. Phone transactions may carry a different service fee than online deposits.
Option 3: Send Money Through Money Order
Mail a money order payable to Correct Pay to:
FDC Inmate Deposits
PO Box 25900
Bradenton, FL 34206-5900
Write the inmate’s full legal name and DC number on the money order memo line. Include a copy of your valid government-issued ID if the facility requires it. Do not send cash through the mail. Do not include the money order inside a letter. Place it in its own envelope.
Correct Pay Mobile App
Correct Pay also offers a mobile app for sending deposits from a phone. Search for Correct Pay in your phone’s app store, create an account, and follow the same steps as the website version. This is useful if you send money frequently and want a faster repeat process.
What Funds Cover
Money deposited into the inmate’s trust account can be used for commissary purchases (food, hygiene items, stamps, and other approved items), approved programming fees, and in some cases prepaid phone credit. Phone credit through ConnectNetwork/AdvancePay may be a separate account from the commissary trust account. Set up both a Correct Pay account and a ConnectNetwork account to cover all communication and commissary needs.
Troubleshooting a Failed Deposit
If a deposit does not show up within the expected timeframe, check these things first:
- Log into your Correct Pay account to confirm the transaction completed successfully.
- Verify the DC number matches the inmate exactly. A single digit error sends the money to the wrong account.
- Call Correct Pay at (855) 836-3364 to request a trace on the transfer if the deposit still does not appear after a few business days.
What Happens When the Inmate Transfers
If the inmate transfers to a different FDOC facility, the balance in their trust account moves with them. Correct Pay works across all FDOC institutions, so you do not need to change your account setup when a transfer happens within the state system. If they transfer to a facility outside the FDOC system, such as a federal BOP facility, call Correct Pay at (855) 836-3364 for guidance on how the balance is handled.
Special Circumstances
Court-ordered restitution or fines: Some inmates have automatic deductions from their trust account for court-ordered restitution. If the inmate’s spendable balance is lower than expected after a deposit, this may be why.
Account holds: FDOC facilities can place a hold on an inmate’s trust account for disciplinary reasons or a pending investigation. If a deposit does not become available for spending right away, this could be the cause.
Multiple senders: There is no rule against several family members sending money to the same inmate, but FDOC does cap the total trust account balance an inmate can hold. If the account is near its limit, a new deposit could be delayed or rejected.
All information on this page comes directly from official government and facility sources.
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Last verified July 1, 2026.