ConnectNetwork/AdvancePay is the likely phone provider. JPay Video Connect and messaging are confirmed via official JPay facility page.
Create your phone account in minutes
Blackwater River Correctional Facility uses ConnectNetwork/AdvancePay as the likely phone provider, following Florida DOC statewide policy for phone service. All calls are monitored and recorded except calls to an attorney. JPay Video Connect and JPay messaging are confirmed for this facility through the official JPay facility page. The inmate initiates every call from a phone in the housing unit. You cannot call the inmate directly, so setting up a prepaid account before the inmate’s first call keeps costs down and avoids missed connections.
The inmate initiates every call from a phone in their housing unit. Your number must be on the inmate’s approved contact list before they can call you. You cannot call the facility and ask to speak with an inmate directly.
When the call connects, you hear a recorded announcement identifying it as coming from a Florida correctional facility. You then choose to accept or decline the call from your phone.
Go to web.ConnectNetwork.com/Get-Started-FDC and create a free account. Add the inmate using their DC number and the facility name. Fund the account with a credit or debit card. When the inmate calls your number, the charge comes out of your prepaid balance.
For phone-based account setup, call (866) 732-9098.
Advance Pay: The common prepaid option. You load money into your own account, and charges come out of that balance whenever the inmate calls you. You can set low-balance text alerts so you know when to add more funds. This is the most cost-effective and most controllable option for most families.
AdvancePay PIN Debit: This funds the inmate’s personal calling account instead of yours. The inmate can use this balance to call more than one approved number, which gives them more flexibility but gives you less control over how the money is spent.
Collect calls: Rare under the current statewide system and typically require a landline, since most cell phone carriers block collect calls automatically.
| Day | Call Hours (EST) |
|---|---|
| Monday | 8:00 AM – 11:00 PM |
| Tuesday | 8:00 AM – 11:00 PM |
| Wednesday | 8:00 AM – 11:00 PM |
| Thursday | 8:00 AM – 11:00 PM |
| Friday | 8:00 AM – 1:00 AM |
| Saturday | 8:00 AM – 1:00 AM |
| Sunday | 8:00 AM – 11:00 PM |
These hours reflect the current statewide FDOC phone schedule shared across ConnectNetwork facilities. A Blackwater-specific deviation from this schedule was not confirmed during research. Call the facility at (850) 983-4100 if the inmate reports different hours in practice.
JPay Video Connect and JPay messaging or email are confirmed through the official JPay facility page for Blackwater River Correctional Facility. This means video calling, digital messaging, and videograms are available as listed options on JPay’s platform. Set up a JPay account at jpay.com to access these services, and check current per-minute or per-message pricing before your first use.
Do not attempt to add money to an unapproved number’s account, share your ConnectNetwork login with the inmate, or discuss the inmate’s pending legal case or court strategy on a monitored call. Calls that reference planned rule violations, threats, or coordination of contraband can lead to account suspension and disciplinary action against the inmate.
Calls to an attorney of record are the main exception to call monitoring. Only calls to a number confirmed as counsel of record receive this exception. If you are not sure whether a specific number qualifies, ask the inmate’s attorney to confirm with the facility directly.
International calling availability and rates were not confirmed for this facility during research. If the person you need to reach is outside the United States, call (866) 732-9098 to ask whether ConnectNetwork supports international numbers from Blackwater CF and what the per-minute rate would be.
If the inmate is not able to reach you or a call drops unexpectedly, check these things first:
6 of 13 questions
Calls go through ConnectNetwork/AdvancePay. The inmate calls you from facility phones. Set up a prepaid account at web.ConnectNetwork.com/Get-Started-FDC or call (866) 732-9098 before their first call.
Phone CallsGo to web.ConnectNetwork.com/Get-Started-FDC, create a free account, add the inmate by DC number and facility name, and fund the account with a card. Call (866) 732-9098 for phone-based setup.
Phone CallsNo. The inmate calls you from the facility phone. You cannot call the facility and ask to speak with an inmate directly.
Phone CallsYes. All calls are monitored and recorded except calls to an attorney of record. Do not discuss the inmate's pending legal case on a regular call.
Phone CallsYes. JPay Video Connect is confirmed for this facility through the official JPay facility page. Set up an account at jpay.com to access it.
Phone CallsAdvance Pay funds your own account, and charges come out when the inmate calls your number. PIN Debit funds the inmate's personal calling account, which they can use to call more than one approved number.
Phone CallsThe statewide schedule is Monday through Thursday 8:00 AM to 11:00 PM EST, Friday and Saturday 8:00 AM to 1:00 AM EST, and Sunday 8:00 AM to 11:00 PM EST. Call the facility to confirm if the inmate reports different hours.
Phone CallsYes. JPay messaging and email are confirmed for Blackwater CF. Set up an account at jpay.com to send digital messages, photos, or videograms.
Phone CallsCheck that your number is on the approved contact list, that your ConnectNetwork balance has funds, and ask the inmate whether a lockdown, program, or count time limited phone access.
Phone CallsInternational calling was not confirmed for this facility. Call (866) 732-9098 to ask whether ConnectNetwork supports international numbers and what the rate would be.
Phone CallsMost cell phone carriers block collect calls. Set up an Advance Pay prepaid account instead so calls route through your balance and connect reliably.
Phone CallsDo not share your login. The account is meant for the person on the outside to manage funding and contact settings. Sharing login credentials can create account and security issues.
Phone CallsContact ConnectNetwork at (866) 732-9098 or the facility directly if you need to report unwanted contact attempts or manage a number's status on the inmate's approved list.
Phone CallsSearch FDOC Offender Search to confirm custody and get the DC number.
View ArticleSat-Sun 8AM-2PM EST. Submit DC6-111A and schedule through FDOC.
View ArticlePrivate-facility exception: contact Blackwater CF directly before sending funds.
View ArticleFDOC mail policy applies; confirm whether Blackwater CF accepts direct personal mail.
View ArticleSearch for your loved one and start sending photos, letters, and messages today.
Search for Your Loved OneFree Inmate Search
All information on this page comes directly from official government and facility sources. How we verify information › Last verified July 1, 2026.