Phone Calls at James I. Montgomery Correctional Center

JSO’s Phone Provider

James I. Montgomery Correctional Center uses ViaPath Technologies, the company formerly known as GTL (Global Tel Link), for inmate phone service. Families fund calling accounts through ConnectNetwork’s AdvancePay system.

Setting Up an AdvancePay Account

1. Go to the ConnectNetwork website to set up an AdvancePay account online.
2. Or call 1-877-650-4249 to fund your account by phone.
3. Have the inmate’s full legal name and booking number ready, since ConnectNetwork needs this to link the account correctly.

How Inmate Phone Systems Commonly Work

• The inmate places the call from a phone inside their housing unit. You cannot call in and ask to be connected to a specific inmate.
• Your phone number typically needs to be on the inmate’s approved contact list before a call can go through, though some systems allow calls to any number not specifically blocked.
• You fund an AdvancePay account in advance, and the cost of each call is deducted from that balance.
• Many providers also offer a collect-call option, though this tends to cost more per minute than a prepaid account.

Call Rates and Limits

Exact per-minute rates and any weekly or daily time limits for this facility were not independently confirmed. Ask about current per-minute rates and any call limits when you call 1-877-650-4249 or set up your AdvancePay account.

Calls Are Monitored and Recorded

Inmate phone calls at Florida county jails are almost universally monitored and recorded, with the standard exception for calls to an attorney of record. Avoid discussing the inmate’s pending legal case, court strategy, or anything that could be used against them later during a regular phone call.

Video Visitation Is Separate

Video visitation at James I. Montgomery Correctional Center runs through GettingOut, a different ViaPath product from the ConnectNetwork phone and calling-account system. See the visitation guide for details on setting up a video visit.

What’s Not Allowed

• Attempting to have someone else’s calls routed through your account without authorization
• Sharing your account login or PIN with the inmate or unauthorized third parties
• Using calls to relay messages on behalf of someone not on the approved contact list
• Discussing case details or legal strategy on a recorded line

Troubleshooting Common Problems

If calls aren’t connecting as expected:

1. Confirm your phone number is on the inmate’s approved contact list, if the system requires one.
2. Check your AdvancePay account balance.
3. Ask whether the facility is on lockdown, which can suspend phone access facility-wide.
4. Call 904-766-5076 if you’ve confirmed the above and calls still aren’t going through.