Q
How do I set up an account to receive calls?
Create an AdvancePay account at web.connectnetwork.com/Get-Started-FDC or call 866-732-9098.
Phone Calls
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Phone Calls at Jackson Work Camp
Set up an AdvancePay account through ConnectNetwork to receive calls.
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Overview
Florida Department of Corrections facilities use ConnectNetwork, operated by GTL, for inmate phone calls statewide. Set up an AdvancePay account at web.connectnetwork.com/Get-Started-FDC or by calling 866-732-9098 to receive calls from Jackson Work Camp.
Quick Facts
- Vendor: ConnectNetwork (GTL)
- Set up an account at web.connectnetwork.com/Get-Started-FDC
- Customer service: 866-732-9098
- Support hours: Mon-Thu 8AM-11PM EST, Fri-Sat 8AM-1AM EST, Sun 8AM-11PM EST (ConnectNetwork support runs on Eastern Time even though the facility is in Central Time)
- Calls are monitored and recorded except privileged legal calls
- You can block or unblock numbers through your ConnectNetwork account
How to Set Up an Account
Go to web.connectnetwork.com/Get-Started-FDC and create an AdvancePay account, or call 866-732-9098 for help setting one up. AdvancePay lets you add funds in advance so the inmate can call your number directly.
Rates and Call Limits
Rates vary by call type and are set under FDC’s contract with ConnectNetwork. Check your account online for the current rate schedule for calls to your specific number.
How Calls Are Monitored
All calls are monitored and recorded except for privileged calls to an attorney. Both parties hear a recorded notice at the start of the call confirming this.
Managing Your Account
Log in to your ConnectNetwork account to add funds, check your balance, and block or unblock specific numbers. Customer service is available at 866-732-9098 during posted support hours.
Alternatives to Phone Calls
FDC facilities also support tablet-based messaging in some cases. Check with the facility at 850-569-1958 to confirm what’s currently available at Jackson Work Camp.
Troubleshooting Failed Calls
If calls aren’t going through, confirm your account has sufficient funds and that your number isn’t blocked on your end by a call-blocking app or carrier setting. Contact ConnectNetwork support at 866-732-9098 if the problem continues.
Families Also Ask
6 of 6 questions
Q
What are the support hours for ConnectNetwork?
Monday through Thursday 8AM-11PM EST, Friday and Saturday 8AM-1AM EST, and Sunday 8AM-11PM EST. These hours are posted in Eastern Time, so adjust if you're calling from the Panhandle's Central Time Zone.
Phone Calls
Q
Are calls monitored?
Yes, all calls are monitored and recorded except privileged calls to an attorney.
Phone Calls
Q
How do I block a number?
Log in to your ConnectNetwork account to block or unblock specific numbers.
Phone Calls
Q
What if a call isn't going through?
Check your account balance and confirm your number isn't blocked. Call 866-732-9098 if the problem continues.
Phone Calls
Q
Can I use email or messaging instead of calls?
Some FDC facilities offer tablet-based messaging. Call 850-569-1958 to confirm what's available at this facility.
Phone CallsOther Guides for This Facility
Inmate Search
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Visiting Information at Jackson Work Camp
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How to Send Money to Jackson Work Camp
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All information on this page comes directly from official government and facility sources. How we verify information › Last verified July 6, 2026.