Phone Calls at Metro West Detention Center

Why FDOC’s Phone System Doesn’t Apply Here

ConnectNetwork/AdvancePay is the statewide phone provider contracted by the Florida Department of Corrections for its state prisons. Metro West Detention Center is a Miami-Dade County jail, run by a separate agency that contracts Securus Technologies as its phone and video vendor.

Setting Up a Securus Account

1. Prepaid or collect calling: Set up a Securus AdvancePay account at securustech.net or through the Securus app. AdvancePay lets you prepay for calls before the inmate dials, and it also supports collect calls billed to your account.
2. Automated support: Call 972-734-1111 for automated account help, including balance checks and payment options.
3. Customer service: Call 1-800-844-6591 for live customer service, including help with account setup, billing issues, or technical problems.
4. Securus Debit: This option lets the inmate’s own account balance cover calls, separate from a family member’s AdvancePay account. Ask facility staff or Securus customer service which option fits your situation.

How Jail Phone Systems Typically Work

• The inmate initiates the call from a phone in their housing unit.
• You generally cannot call the inmate directly.
• You fund a Securus AdvancePay account in advance, and the cost of each call is deducted from your balance, or you accept collect call charges.
• Calls are typically monitored and recorded, except for calls to an attorney.

Video Visitation

Ask Securus customer service at 1-800-844-6591 or check with Metro West Detention Center at 786-263-5110 about video visitation availability and setup, since video options can change and were not independently confirmed for this specific facility during this research.

Rates and Call Limits

Exact per-minute rates and call-length limits for Metro West were not independently confirmed during this research. Ask Securus directly at 1-800-844-6591 or check your AdvancePay account for the current rate schedule, since jail phone rates can run well above standard cell phone rates.

International and Long-Distance Calls

If you need to receive calls while living outside the United States or in a different area code, ask Securus customer service at 1-800-844-6591 about international call support and pricing.

Important Rules

Calls are monitored and recorded except for attorney-client calls. Do not discuss pending legal matters, court dates, or case strategy during a call, since those conversations can be used in court.

Troubleshooting Failed Calls

If calls are not connecting, check that your number is on the inmate’s approved contact list, that your AdvancePay balance has funds, and that your phone carrier isn’t blocking unfamiliar numbers. Call Securus automated support at 972-734-1111 or customer service at 1-800-844-6591 for account-specific troubleshooting, and call 786-263-5110 for facility-level questions.