How to Send Money to Metro West Detention Center

Why FDOC’s Correct Pay Doesn’t Apply Here

Correct Pay is the statewide money deposit system for Florida Department of Corrections state prisons. Metro West Detention Center is run by Miami-Dade Corrections and Rehabilitation, a separate county agency. Miami-Dade Corrections uses TouchPay as its inmate trust account deposit vendor, not Correct Pay.

How to Send Money Through TouchPay

1. Online: Go to the TouchPay deposit portal linked from miamidade.gov/global/corrections and set up your payment there.
2. By phone: Call TouchPay at 1-866-232-1899 and follow the automated prompts to make a deposit by card.
3. At a kiosk: Miami-Dade Corrections has TouchPay kiosks in facility lobbies that accept cash deposits.

Whichever method you use, have the inmate’s full legal name and booking number ready. TouchPay uses this information to route your deposit to the correct trust account.

What to Have Ready

Before you start a deposit, gather:

• The inmate’s full legal name as used in booking
• Booking number, if you have it from court paperwork or the inmate
• Your payment method (TouchPay accepts debit/credit cards online and by phone; kiosks accept cash)

Deposit Methods Compared

Method	How It Works	Best For
Online	Pay by debit or credit card through the TouchPay portal	Fastest option if you have internet access
Phone	Call 1-866-232-1899 and pay by card through automated prompts	Families without internet access
Lobby kiosk	Pay with cash at a TouchPay kiosk inside the facility	Visitors who are already at the facility

Do Not Send Cash by Mail

Do not send cash through the mail to Metro West Detention Center or any Florida jail or prison. Cash sent by mail is not accepted and can be lost or confiscated. Use TouchPay online, by phone, or at a kiosk instead.

Fees and Processing Times

TouchPay typically charges a service fee on top of the deposit amount, and processing time can vary by method. The exact current fee schedule and processing time for Metro West were not independently confirmed during this research. Confirm current fees before you complete a deposit, since TouchPay displays the fee before you finalize payment.

What Funds Typically Cover

Deposits made through TouchPay generally fund the inmate’s commissary account, covering items like food and hygiene products. Whether phone credit draws from the same account or requires separate funding was not confirmed for Metro West. Call 786-263-5110 to ask.

Troubleshooting a Failed Deposit

If a deposit does not appear within the expected timeframe, first confirm the inmate’s name and booking number were entered correctly. Contact TouchPay customer service through the number on their deposit confirmation, and if the issue continues, call Metro West Detention Center at 786-263-5110.

What Happens If the Inmate Transfers

If the inmate is transferred to a different Miami-Dade facility, a different county, or into FDOC state prison custody, funds handling can differ. Call 786-263-5110 for guidance specific to the transfer situation, since account balances do not always move automatically between different agencies’ systems.

Court-Ordered Holds and Restitution

If the inmate has court-ordered fines, fees, or restitution, some or all of a deposit could be subject to withholding under county or state policy. Ask the facility or TouchPay directly how this applies before sending a large amount.