Phone Calls at North Broward Detention Center

This Is Not an FDOC Facility

GTL ConnectNetwork is the Florida DOC’s statewide phone vendor for state prisons. Because North Broward Detention Center is a county jail, those statewide instructions do not apply here. Broward Sheriff’s Office contracts phone service separately across its detention facilities.

What Independent Sources Report

Independent, third-party sources covering Broward County jail phone service commonly point to Securus Technologies as the provider handling inmate calls across BSO facilities, with account setup available at securustech.net or by phone. Because this information comes from secondary sources instead of a live official BSO page confirmed during this research, treat it as a starting point instead of a confirmed fact for this specific facility. Call 954-831-5900 to verify the current vendor before setting up an account.

How Inmate Phone Systems Commonly Work

Regardless of the exact vendor, most county jail phone systems, including this one, generally follow a similar pattern:

1. The inmate places the call from a phone inside their housing unit. You cannot call in and ask to be connected to a specific inmate.
2. Your phone number typically needs to be on the inmate’s approved contact list before a call can go through.
3. You fund a prepaid account in advance, and the cost of each call is deducted from that balance.
4. Some systems also offer a collect-call option, though this tends to cost more per minute than a prepaid account.

Setting Up a Prepaid Account

If Securus is confirmed as the vendor for this facility, you would generally set up an account at securustech.net or by calling their customer service line. If a different vendor is confirmed instead, the setup process will differ. Call 954-831-5900 first to confirm which vendor currently serves North Broward Detention Center before creating an account anywhere, since setting up the wrong account wastes time and may not connect to this facility at all.

Typical Funding Options

Once you’ve confirmed the correct vendor, county jail phone accounts commonly accept funding through:

• An online account portal by credit or debit card
• A customer service phone line
• A lobby kiosk if you’re visiting the facility in person
• Retail cash payment partners, where available

Confirm which of these apply to the current vendor serving this facility by calling 954-831-5900.

Call Rates and Limits

Call rates and any weekly or daily time limits for this facility were not confirmed during research. Rates can vary a lot between vendors and even between different jails using the same vendor, so don’t assume rates from another facility apply here. Ask about current per-minute rates and any call limits when you call 954-831-5900 or set up your account.

Calls Are Monitored and Recorded

Regardless of which vendor operates the system, inmate phone calls at county jails are almost always monitored and recorded, with the standard exception for calls to an attorney of record. Avoid discussing the inmate’s pending legal case, court strategy, or anything that could be used against them later during a regular phone call.

Alternatives to Phone Calls

If phone contact isn’t reliable or affordable enough for your situation, ask about messaging or video visitation alternatives when you call 954-831-5900. Many jail phone vendors, including Securus, also offer text-style messaging or video calling as an add-on service, though whether this facility offers these options was not confirmed.

What’s Not Allowed

• Attempting to have someone else’s calls routed through your account without authorization
• Sharing your account login or PIN with the inmate or unauthorized third parties
• Using calls to relay messages on behalf of someone not on the approved contact list
• Discussing case details or legal strategy on a recorded line

Troubleshooting Common Problems

If calls aren’t connecting as expected:

1. Confirm your phone number is on the inmate’s approved contact list.
2. Check your prepaid account balance if applicable.
3. Ask whether the facility is on lockdown, which can suspend phone access facility-wide.
4. Call 954-831-5900 if you’ve confirmed the above and calls still aren’t going through.