Phone Calls at Zephyrhills Correctional Institution, FL | Pigeonly
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Phone Calls at Zephyrhills Correctional Institution

Set up a ConnectNetwork/AdvancePay account at web.ConnectNetwork.com/Get-Started-FDC or call (866) 732-9098.

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Connect with inmates in Zephyrhills Correctional Institution, FL

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Overview

Zephyrhills Correctional Institution uses ConnectNetwork/AdvancePay, the same phone system used across Florida’s state prisons. You set up and fund an account ahead of time, and the inmate uses that balance to place calls. There’s no way to call in directly; the inmate always initiates the call.

Quick Facts

  • Phone provider: ConnectNetwork/AdvancePay
  • Set up an account at web.ConnectNetwork.com/Get-Started-FDC
  • Or call (866) 732-9098 to set up by phone
  • Customer service hours: Mon-Thu 8AM-11PM EST, Fri-Sat 8AM-1AM EST, Sun 8AM-11PM EST
  • The inmate places the call; you fund the account in advance

Setting Up an Account

Go to web.ConnectNetwork.com/Get-Started-FDC to create an account online, or call (866) 732-9098 to set one up over the phone. Fund the account ahead of time so the inmate can use the balance to place calls.

Customer Service Hours

ConnectNetwork/AdvancePay customer service is available Monday through Thursday from 8AM to 11PM EST, Friday and Saturday from 8AM to 1AM EST, and Sunday from 8AM to 11PM EST. Call within these hours for help with your account.

You Cannot Call Into the Facility

There’s no option to call Zephyrhills Correctional Institution and be connected with an inmate directly. All calls are initiated by the inmate using the funded ConnectNetwork/AdvancePay account.

If You’re Having Trouble

If you’re having trouble setting up an account or a call isn’t going through, call (866) 732-9098 during customer service hours for help. ConnectNetwork/AdvancePay manages the phone system, not facility staff.

Families Also Ask

5 of 5 questions

Q

Who provides phone service at Zephyrhills Correctional Institution?

ConnectNetwork/AdvancePay, the same system used across all Florida Department of Corrections facilities.

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Q

How do I set up an account?

Go to web.ConnectNetwork.com/Get-Started-FDC or call (866) 732-9098.

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Q

What are the customer service hours?

Monday through Thursday 8AM-11PM EST, Friday and Saturday 8AM-1AM EST, and Sunday 8AM-11PM EST.

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Q

Can I call the inmate directly?

No. The inmate places the call using their funded ConnectNetwork/AdvancePay account. There's no way to call in.

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Q

What if I'm having trouble with my account?

Call (866) 732-9098 during customer service hours for help, since ConnectNetwork/AdvancePay manages the phone system, not facility staff.

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Other Guides for This Facility

Inmate Search

Find Someone at Zephyrhills Correctional Institution

Search the FDOC Offender Search to confirm the specific facility.

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Visiting Information at Zephyrhills Correctional Institution

9AM-3PM EST, apply for approval and schedule ahead.

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Send Money

How to Send Money to Zephyrhills Correctional Institution

Deposit through Correct Pay online, by phone, or by mail.

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Mail

Mail Rules for Zephyrhills Correctional Institution

Centralized Tampa mail address, scanned and delivered digitally.

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All information on this page comes directly from official government and facility sources. How we verify information › Last verified July 6, 2026.

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