Phone Calls at Jackson Parish Correctional Center

Step One: Confirm the Provider

Before you do anything else, call (318) 259-8799 and ask:

1. Which phone company handles inmate calls at Jackson Parish Correctional Center?
2. What is the website or phone number to set up an account?
3. Does the person inside need to request your number be added, or do you add yourself?
4. Are video calls available through the same provider?

Louisiana parish jails contracted with LaSalle Corrections have used providers including Securus Technologies, IC Solutions (ICSolutions.com), and GTL/ConnectNetwork at various facilities. The correct provider for Jackson Parish is not confirmed on any official public-facing page as of the last update to this guide. Calling first takes two minutes and prevents you from creating an account you cannot use.

How Inmate Phone Calls Work at Parish Jails

Once you know the provider, here is how calls generally work at Louisiana parish jails:

What you do:

1. Go to the provider’s website and create a free account
2. Add Jackson Parish Correctional Center as the facility
3. Add your phone number to your account
4. Fund your prepaid calling account with a deposit (credit or debit card)

What the person inside does:

1. They go to a facility phone or terminal
2. They submit your name and phone number for approval
3. Once approved, they can dial your number from the housing unit phone during designated phone time
4. The call connects to your phone. You accept the call when prompted.

You pay from the prepaid balance in your account. The per-minute rate varies by provider and call type. Ask when you call to confirm the current rate at Jackson Parish.

Call Length and Calling Hours

Most Louisiana parish jails limit calls to 15 minutes per call. The person inside can call again if phone time is still available and their account has a balance.

Calling hours are set by the facility and vary by housing unit. The person inside will know when their unit has access to phones. Typically, phone access is available in the morning, afternoon, and evening, with restrictions during mealtimes, counts, and lockdowns.

Recording and Monitoring

All calls at Jackson Parish Correctional Center are recorded and monitored. This is standard practice at all correctional facilities in Louisiana. Calls can be reviewed by facility staff and may be used in legal proceedings.

Attorney calls may be exempt from recording if the attorney’s number is listed on a separate approved attorney list. If you are an attorney, contact the facility directly to arrange unmonitored call access.

Do not discuss anything on a regular call that you would not want recorded. This applies to details about other people, pending court cases, financial accounts, or anything sensitive.

If You Are Not Receiving Calls

If you expected to receive a call and did not:

1. Confirm the provider is correct. Call (318) 259-8799 and ask which company handles calls. If you have an account with the wrong provider, no calls will come through.
2. Confirm your number is approved. The person inside needs to check their approved calling list and confirm your number is listed and active.
3. Check your account balance. If the prepaid balance is at zero, calls may not connect. Log into your account with the provider and add funds.
4. Check your phone settings. Some spam-blocking apps and carrier features block calls from correctional facilities because they appear as toll-free or unknown numbers. Check your blocked numbers list and call-screening settings.
5. Call the facility. If all of the above are confirmed and calls are still not going through, call (318) 259-8799 and ask to speak with the unit that handles phone services.

Questions to Ask the Facility About Phones

When you call (318) 259-8799, ask:

• What phone company handles calls at Jackson Parish?
• What is the process for the person inside to add my number to their approved list?
• Are there any restrictions on which numbers can receive calls (cell vs. landline, Louisiana vs. out of state)?
• Is video calling available through the same system or a different one?
• What is the per-minute rate for local and long-distance calls?

Getting this information in one call sets you up to receive calls quickly.

Video Calls as an Alternative

Many LaSalle Corrections facilities have added video calling as an option, which can be scheduled from home without traveling to the facility. Ask when you call (318) 259-8799 whether video calls are available and what platform they use. If video calls are available, they may be a good alternative to in-person visits for family members who live far from Jonesboro.