Phone Calls at Louisiana Correctional Institute for Women

How Phone Calls Work at LCIW

She makes outgoing calls. You can’t call her. Here’s how it works:

1. She adds your number to her approved call list. She can have up to 20 approved numbers. The list is typically updated quarterly. If your number isn’t on the list yet, she has to wait for the next update window.
2. You set up a Securus account (recommended) so calls come through at prepaid rates instead of collect rates.
3. She calls your number from facility phones during scheduled calling hours.
4. You accept the call.

Setting Up a Securus Account

Go to securustech.net or call 1-800-844-6591.

Options:

• AdvancePay. You fund an account tied to your phone number. When she calls, the cost comes out of your balance. Better rates than collect.
• Prepaid Calling. Her commissary account is charged per call. Works if she has sufficient JPay funds.
• Collect calls. Billed to your phone bill. Only works on landlines, not cell phones. Higher per-minute rates.

Recommendation: Set up an AdvancePay account at securustech.net with your cell phone number. This works on any phone and gives you the best rates.

Call Limits

• 15 minutes per call. A warning tone plays before the line cuts off. If the conversation isn’t done, she can call back immediately, subject to available call time.
• 300 minutes per month is the typical Louisiana DOC allotment. Women on certain disciplinary statuses may have reduced monthly limits.

What Not to Talk About

All calls at LCIW are recorded and may be reviewed by staff. Avoid:

• Anything related to pending legal matters or court strategy
• Discussions of criminal activity
• Anything you wouldn’t want staff to hear

Attorney-client calls on a designated number may be privileged. Consult with the attorney for specifics.

If Calls Aren’t Coming Through

• Confirm your number is on her currently active approved list, not just submitted
• Check that your cell carrier isn’t blocking correctional facility numbers. Some carriers do this. Ask to whitelist the Securus number range.
• Verify your Securus account has a positive balance if you’re using AdvancePay
• Call Securus support at 1-800-844-6591 for account issues

Video Visitation

Securus Technologies offers video visiting at many Louisiana facilities. Call LCIW at (225) 319-2701 to ask whether video visitation is currently available and how to schedule a session. If available, you’ll need to be on the approved visitor list and book through Securus’s video platform.