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Phone Calls at Ouachita Parish Correctional Center: GTL Setup

GTL handles inmate calls at OCC. Choose AdvancePay for one fixed number or PIN Debit for flexible calling. Both fund through ConnectNetwork.

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Connect with inmates in Ouachita Parish Correctional Center, LA

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Overview

Ouachita Correctional Center uses GTL (Global Tel Link) for all inmate telephone services. There are two prepaid account types to understand: AdvancePay and PIN Debit. AdvancePay routes all calls to a single phone number you register. PIN Debit is held by the inmate and can call any facility-allowed number. Both are funded through ConnectNetwork. Pick the account type that fits how your loved one needs to call.

Quick Facts

Phone provider: GTL (Global Tel Link).
Two account types: AdvancePay and PIN Debit.
AdvancePay pays for calls to a single registered phone number.
PIN Debit lets the inmate call any approved number.
Fund accounts through ConnectNetwork or call 800-483-8314 for AdvancePay.
Call 888-988-4768 for PIN Debit deposit help.
Funds become the inmate's property once deposited.

AdvancePay vs. PIN Debit

AdvancePay

Best for: Families who want to guarantee calls to their specific number.
How it works: You deposit money into an AdvancePay account. The inmate can then call only the single phone number registered to that account.
How to fund:
1. Call 800-483-8314 for the automated AdvancePay line, or
2. Deposit online at ConnectNetwork.com and select OCC with Site ID 249.
Limits and fees: Deposit limits and fees are listed in your ConnectNetwork account. Payment methods vary by facility.
Best use case: You are the primary contact and want to ensure the inmate can reach you reliably.

PIN Debit

Best for: Families who want the inmate to reach multiple numbers or control their own calling.
How it works: The inmate holds a prepaid PIN Debit account. They can call any facility-allowed number. Friends and family can add funds to this account directly.
How to fund:
1. Create a ConnectNetwork account.
2. Select Ouachita Correctional Center (Site ID 249).
3. Choose the target inmate and complete the deposit.
Best use case: Multiple family members add funds, or the inmate prefers to manage their own minutes.

Step-by-Step Funding Guide

Option 1: ConnectNetwork Website

Go to ConnectNetwork.com.
Create or log in to your account.
Search for Ouachita Correctional Center and choose Site ID 249.
Select the inmate by name or identifier.
Choose the deposit amount and payment type.
Review fees and complete the payment.

Option 2: Phone Deposit

AdvancePay deposits: 800-483-8314
General ConnectNetwork support: 888-988-4768

Phone support can guide you through facility selection and payment if the website is confusing.

What the Inmate Sees

Once your deposit is authorized, the funds appear in the inmate’s trust account. From there, the inmate can:

Use PIN Debit minutes to place calls
Use commissary funds for other purchases
Use video visit credits through GettingOut

Unused PIN Debit funds are typically refunded when the inmate is released, provided they still have balance remaining.

Tips for Lower Costs

Deposit larger amounts less often to reduce per-transaction fees
Use AdvancePay if only one person needs to receive calls
Confirm the inmate’s housing unit and commissary status if funds are slow to appear

Families Also Ask

6 of 6 questions

What is the difference between AdvancePay and PIN Debit at OCC?

AdvancePay deposits fund calls to a single registered phone number. PIN Debit is held by the inmate and can call any approved number. AdvancePay is best when one person is the primary contact. PIN Debit is better when multiple people call or the inmate wants more flexibility.

Phone Calls

What phone number do I call to set up AdvancePay?

Call 800-483-8314 for the automated AdvancePay line. You can also fund AdvancePay accounts online at ConnectNetwork.com by selecting Ouachita Correctional Center and Site ID 249.

Phone Calls

How do I add funds to a PIN Debit account?

Create an account at ConnectNetwork.com, select Ouachita Correctional Center with Site ID 249, find the inmate, and complete the deposit. The funds go directly into the inmate's PIN Debit balance.

Phone Calls

Are there fees for GTL calls at OCC?

Yes. Small convenience fees apply to all ConnectNetwork deposits. Fees vary by payment method and deposit size. The exact amount is shown before you confirm any transaction.

Phone Calls

What happens if the inmate runs out of phone money?

If the PIN Debit balance is empty, calls stop until someone adds more funds. The same is true for AdvancePay. Use ConnectNetwork or the phone lines above to reload quickly.

Phone Calls

Who do I contact for GTL or ConnectNetwork support?

For ConnectNetwork account help, call 888-988-4768. For advance pay deposit support, call 800-483-8314. For facility-specific questions, call Ouachita Correctional Center at (318) 327-1369.

Phone Calls