Calls go through ViaPath/GTL at $0.10 per minute. Set up AdvancePay at connectnetwork.com.
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Phone calls from Anson Correctional Institution go through ViaPath/GTL, operating through the ConnectNetwork platform. The rate is $0.10 per minute with a 15-minute maximum per call. Calls are outbound only: the person at Anson CI calls you. Set up an AdvancePay account at connectnetwork.com or call 800-483-8314 so calls connect when they come in. All calls are monitored and recorded. Video visits are available through the GettingOut Visits app at sso.gtlconnect.com. Tablets are also available inside for calls, text, and video.
Calls from Anson Correctional Institution are outbound only. The person inside dials out to you. You cannot call the facility and ask to be connected to someone. When a call comes in, you will see a prompt asking whether to accept it. If your AdvancePay account has funds, the call connects.
The rate is $0.10 per minute. Each call is capped at 15 minutes. At 15 minutes, the call ends automatically. The person can call back, but a new call begins and billing restarts.
All calls are monitored and recorded. Keep that in mind during every conversation.
AdvancePay is the prepaid account that funds incoming calls. Without it, calls from Anson CI may not connect.
Once funds are loaded, calls from Anson CI will connect when you accept them.
If you prefer not to use AdvancePay, PIN Debit is another option. With PIN Debit, the person uses their own commissary account balance to pay for calls. The same per-minute rate applies. See the send money guide for how to put funds on their account.
Video visits are available through the GettingOut Visits app. Access it at sso.gtlconnect.com or download the app from your device’s app store.
To set up video visits:
Video visits are a good option when you cannot travel to Polkton or want an extra connection between in-person appointments. Tablets inside the facility can also be used for calls, text, and video through the ViaPath platform.
The person at Anson CI can only call numbers that are pre-approved and added to their call list. If you have a new phone number, the person must request to add it through the facility. Calls to unapproved numbers will not go through.
For international calls, contact ViaPath at 1-888-216-7423. International rates differ from domestic rates and depend on the destination country.
If calls from Anson CI are not connecting, check these first:
If the issue continues, call ConnectNetwork support at 800-483-8314 or ViaPath at 877-650-4249.
Every call through ViaPath at Anson CI is subject to monitoring and recording by NC DAC. Personal and family calls are routinely recorded. This is standard at all NC state prisons.
Between calls, you can send letters and photos through TextBehind or send a message via tablet if the person has that access. See the mail and photos guide for the TextBehind address and instructions.
6 of 12 questions
Set up an AdvancePay account at connectnetwork.com or call 800-483-8314. Calls are outbound only: the person at Anson CI calls you. Accept the call when it comes in and it will connect if your account has funds.
Phone Calls$0.10 per minute with a 15-minute maximum per call. At 15 minutes, the call ends automatically.
Phone CallsNo. Calls are outbound only. The person inside calls you. You cannot call the facility and ask to speak with someone.
Phone CallsAdvancePay is a prepaid account that funds incoming calls. Go to connectnetwork.com to create an account and add funds, or call 800-483-8314. A service fee applies when you add money.
Phone CallsPIN Debit lets the person use their own commissary funds to pay for calls instead of charging your AdvancePay account. The same per-minute rate applies.
Phone CallsYes. Go to sso.gtlconnect.com or download the GettingOut Visits app. Create a free account, search for Anson Correctional Institution, add funds, and schedule a visit or request on-demand access if the person has a tablet.
Phone CallsYes. All personal calls through ViaPath at Anson CI are monitored and recorded by NC DAC. This is standard at all NC state prisons.
Phone CallsCalls to unapproved numbers will not connect. The person must request to add your number through the facility. Call Anson CI at (704) 695-1013 for guidance.
Phone CallsFor international calls, contact ViaPath at 1-888-216-7423. International rates differ from domestic rates.
Phone CallsCheck that your AdvancePay account has funds, your number is on the approved call list, and you are not accidentally rejecting the call. If still not working, call ConnectNetwork at 800-483-8314 or ViaPath at 877-650-4249.
Phone CallsGo to connectnetwork.com and log into your account, or call 800-483-8314. A service fee applies. Make sure you are adding to AdvancePay specifically, not the general trust fund.
Phone CallsYes. Anson CI provides tablets that can be used for calls, text, and video through the ViaPath platform. The GettingOut Visits app on the tablet also allows video visits.
Phone CallsFund their commissary or AdvancePay account so calls can happen.
View ArticleBook an in-person or video visit. Appointments required.
View ArticleConfirm they are still at Anson CI before setting up AdvancePay.
View ArticleSend letters through TextBehind to stay in touch between calls.
View ArticleSearch for your loved one and start sending photos, letters, and messages today.
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All information on this page comes directly from official government and facility sources. How we verify information › Last verified July 7, 2026.