Calls are $0.10 per minute through ViaPath/GTL. Set up AdvancePay at ConnectNetwork.com so they can call you.
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Phone calls at Brown Creek Correctional Institution go through ViaPath/GTL via the ConnectNetwork platform. The rate is $0.10 per minute and calls are limited to 15 minutes each. Calls are outbound only: the person inside calls you. You cannot call into the facility. To receive calls, set up an AdvancePay account at ConnectNetwork.com or by calling 800-483-8314. Video visits are also available through the Getting Out Visits app at GettingOut.com.
Brown Creek does not have a direct-dial line that rings through to inmates. The person inside initiates all calls using the facility phone system. Your job is to make sure your phone number is set up and funded so when they call, it goes through. You will not receive a warning or a scheduled time. They call when they have phone access.
AdvancePay is a prepaid calling account through ConnectNetwork that lets you pay in advance for calls to your number. The person can call your number and the charges come from your AdvancePay balance.
To set up AdvancePay:
You can also set up AdvancePay by calling 800-483-8314.
Once your number is funded, the person can call it from inside. Calls charge at $0.10 per minute against your balance. Each call is capped at 15 minutes.
Calls will not connect if your AdvancePay balance hits zero. You can set up auto-refill through ConnectNetwork.com so your account reloads when the balance drops below a threshold. This avoids dropped calls due to an empty account.
| Item | Rate |
|---|---|
| Per minute rate | $0.10 |
| Call length limit | 15 minutes per call |
| Maximum cost per call | $1.50 (15 min x $0.10) |
These rates apply to calls billed to an AdvancePay account. Some charges may vary based on connection fees or account type. Check ConnectNetwork.com for the most current rate details.
The person must be able to call your number from inside. NC state prisons maintain a list of approved phone numbers for each inmate. If your number is not on the approved list, the call will not go through. Contact the facility at (704) 272-4570 to ask how to add a number if you have trouble receiving calls.
Every call from Brown Creek is monitored and recorded by the facility. This is standard at NC state prisons. Do not discuss anything sensitive on these calls. Attorney-client calls are handled differently; if there is a legal matter, the attorney should contact the facility directly.
A few common reasons calls do not connect:
If you have checked all of these and calls still do not work, call ConnectNetwork support or 800-483-8314 for help.
Brown Creek offers video visits through the Getting Out Visits app. This is a separate service from phone calls but runs through the same ViaPath/GTL network. You can do a video visit from your phone, tablet, or computer without traveling to Polkton.
To set up a video visit:
Video visits do not replace in-person visits but are a good option between approved visit sessions or when travel is not possible.
Brown Creek is a minimum custody reentry facility. Inmates here generally have more consistent access to phone time than higher-custody facilities. Men on work release may have different phone access schedules since they are off-site during the day. If phone access seems irregular, contact the facility at (704) 272-4570 to understand the current schedule.
ConnectNetwork also offers a messaging service that lets you send and receive messages through the platform, similar to email. The person inside reads and responds through a facility terminal. This is an additional way to stay in contact beyond phone and video. Check ConnectNetwork.com for current availability and rates for this service at Brown Creek.
6 of 12 questions
Calls go through ViaPath/GTL via ConnectNetwork. The person calls you; you cannot call in. Set up an AdvancePay account at ConnectNetwork.com or call 800-483-8314. Rate is $0.10 per minute with a 15-minute cap.
Phone Calls$0.10 per minute. Each call is limited to 15 minutes, so the maximum cost per call is $1.50 billed to your AdvancePay account.
Phone CallsNo. Calls are outbound only. The person initiates the call from inside using the facility phone system. Set up AdvancePay and keep it funded so when they call, it connects.
Phone CallsGo to ConnectNetwork.com, create a free account, select AdvancePay, find Brown Creek CI, add your phone number, and fund the account. You can also call 800-483-8314 to set it up by phone.
Phone CallsViaPath Technologies (formerly GTL) via the ConnectNetwork platform. The same company handles money deposits and phone accounts for NC state prisons.
Phone CallsYes. All calls are monitored and recorded by the facility. This is standard at NC state prisons. Attorney-client calls are handled differently; attorneys should contact the facility directly.
Phone CallsCheck that your number is on the approved call list, your AdvancePay balance is not zero, and your carrier is not blocking correctional facility calls. Call ConnectNetwork at 800-483-8314 or the facility at (704) 272-4570 if the issue continues.
Phone CallsYes. Some mobile carriers block calls from correctional facilities by default. Contact your carrier and ask them to remove the block. This is a common issue.
Phone CallsYes. Download the Getting Out Visits app or go to GettingOut.com, create a free account, find Brown Creek CI, and schedule a video session.
Phone CallsThe person inside typically requests number approvals through the facility. Contact (704) 272-4570 to ask how numbers are added at Brown Creek if you are having trouble receiving calls.
Phone CallsYes. ConnectNetwork offers a messaging service where you can send and receive messages through the platform. Check ConnectNetwork.com for current availability and rates at Brown Creek.
Phone CallsContact ConnectNetwork support through ConnectNetwork.com or call 800-483-8314. Dropped calls due to technical issues can sometimes be credited back. Keep a record of call times if this happens often.
Phone CallsFund their trust account through ConnectNetwork so they can pay for calls from inside.
View ArticleConfirm they are still at Brown Creek before setting up your account.
View ArticleSchedule an in-person or video visit. Call (704) 272-4570.
View ArticleSend letters and photos through TextBehind between calls.
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All information on this page comes directly from official government and facility sources. How we verify information › Last verified July 7, 2026.