Durham County Detention Facility is a 736-bed county jail in downtown Durham, North Carolina, operated by the Durham County Sheriff's Office. It holds both men and women, pretrial and sentenced, and leases a 48-bed unit to NC DOC. This guide covers how to find someone with the Durham County inmate search, how to schedule in-person visits through GTL VisitMe or video visits through SmartInmate, how to send money through TouchPay, how to set up phone calls through Smart Communications, and the updated mail address that took effect June 9, 2026. All information is verified from the Durham County Sheriff's Office.
City
Durham
County
Durham County
State
NC
Facility Type
county jail
Gender
Male and Female
Capacity
736
Custody Levels
Pretrial and Sentenced
Operator
Durham County Sheriff's Office
Address
219 South Mangum Street, Durham, NC 27701
Phone
(919) 560-0897
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Use the live daily roster at www2.dconc.gov/sheriff/ips to confirm location and get the inmate ID you need for deposits and mail.
View ArticleIn-person visits on Tuesday and Thursday evenings through GTL VisitMe. Video visits Monday, Wednesday, Friday, Saturday, and Sunday through SmartInmate.
View ArticleDeposit online, by phone at 1-866-232-1899, or at the lobby kiosk. Facility number is 227701.
View ArticleCalls are outbound only. Set up a PrePaid Account at smartcommunications.us so you can receive calls.
View ArticlePersonal mail now goes to Smart Communications in Seminole, FL. Mail to the old Durham address will be returned. Legal mail still goes to Durham.
View ArticleThe Durham County inmate search at www2.dconc.gov/sheriff/ips/default.aspx is a live daily roster. Filter by last 24 hours, last 30 days, or currently incarcerated. Search by name, confirm they are at Durham County, and write down the inmate ID number. You need that number for TouchPay deposits, GTL VisitMe visitor registration, and the scan-and-forward mail address.
See the full breakdownDurham County uses two separate visitation platforms. In-person visits go through GTL VisitMe at durhamcountync.gtlvisitme.com/app and are available Tuesday and Thursday evenings (4:00 PM to 7:30 PM, by pod). Schedule 2 to 7 days in advance and arrive 30 minutes early, or your visit is cancelled. Video visits run through SmartInmate on Monday, Wednesday, Friday, Saturday, and Sunday. Lobby kiosk video visits are free. Remote home video visits are paid. These are separate accounts and separate schedules.
See the full breakdownDurham County uses TouchPay for deposits, with facility number 227701. Deposit online, call 1-866-232-1899, or use the 24-hour kiosk in the detention center lobby (cash accepted with no fee). Mail money orders or cashier's checks to DCSO Money Intake, P.O. Box 544, Durham, NC 27702. iCare gift packages are accepted at icaregifts.com. TouchPay customer service is at 866-204-1603.
See the full breakdownPhone calls at Durham County go through Smart Communications. Calls are outbound only: the person inside calls you. To receive calls, go to smartcommunications.us, search for Durham County Detention Facility, and set up a PrePaid Account (PPA). Fund the account so calls connect. The person inside can also use a PIN Account funded through their commissary.
See the full breakdownMail processing changed June 9, 2026. Personal mail (letters, cards, photos, drawings) now goes through Smart Communications: [Name and ID], C/O Mail Processing Center, P.O. Box 9173, Seminole, FL 33775-9173. Mail sent to the old facility address will be returned. Legal mail, books, and packages still go to Durham County Detention Facility, P.O. Box 771, Durham, NC 27702.
See the full breakdown6 of 7 questions
Use the Durham County inmate search at www2.dconc.gov/sheriff/ips/default.aspx. Filter by last 24 hours, last 30 days, or currently incarcerated. Search by name to confirm the person is here and get their inmate ID number.
Inmate SearchIn-person visits happen Tuesday and Thursday evenings (4:00 PM to 7:30 PM, by pod). Schedule through GTL VisitMe at durhamcountync.gtlvisitme.com/app, 2 to 7 days in advance. Video visits run Monday, Wednesday, Friday, Saturday, and Sunday through SmartInmate. No visits on Durham County holidays.
VisitationUse TouchPay with facility number 227701. Deposit online, call 1-866-232-1899, or use the lobby kiosk at the detention center (cash accepted, no fee). Mail money orders or cashier's checks to DCSO Money Intake, P.O. Box 544, Durham, NC 27702.
Send MoneyCalls go through Smart Communications. Calls are outbound only, so the person inside calls you. Set up a PrePaid Account (PPA) at smartcommunications.us by searching for Durham County Detention Facility. Fund the account so calls connect.
Phone CallsAs of June 9, 2026, personal mail goes to: [Name and ID], C/O Mail Processing Center, P.O. Box 9173, Seminole, FL 33775-9173. Legal mail, books, and packages still go to Durham County Detention Facility, P.O. Box 771, Durham, NC 27702. Mail sent to the old Durham address will be returned.
MailDurham County Detention Facility is a 736-bed county jail at 219 South Mangum Street in Durham, North Carolina. It is operated by the Durham County Sheriff's Office and holds both men and women, pretrial and sentenced. The facility also leases a 48-bed unit to NC DOC.
AboutThe main number is (919) 560-0897. For general information about detention services, visit www.durhamsheriff.com/services/detention-services.
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All information on this page comes directly from official government and facility sources. How we verify information › Last verified July 8, 2026. Official source: durhamsheriff.com/services/detention-services ›