Calls go through ViaPath/GTL at $0.10 per minute with a 15-minute cap. Set up AdvancePay at connectnetwork.com.
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Phone calls at Franklin Correctional Center go through ViaPath/GTL, the same provider that manages trust account deposits. Calls cost $0.10 per minute with a 15-minute maximum per call. The person inside places the call to your number. You cannot call in. To make sure calls connect, set up an AdvancePay account at connectnetwork.com or call 800-483-8314 so your number is funded before the first call. All calls are monitored and recorded.
The person inside uses a facility phone to dial your number through the ViaPath/GTL system. Calls are outbound only: they call you, you do not call them. When the call connects, you will hear a recorded prompt identifying the call as coming from a North Carolina correctional facility and asking you to accept. Press or say the appropriate key to accept.
If your number is not set up with AdvancePay, the call may be billed as collect. Setting up AdvancePay in advance avoids any confusion and ensures the call connects smoothly.
Go to connectnetwork.com and create a free account. You will need an email address and a password. This account also manages trust fund deposits, so if you have already set one up to send money, use the same account.
Once logged in, add the phone number you want to receive calls on. ViaPath may verify your number by sending a code. The number must be a valid U.S. number. Cell phones, landlines, and VoIP numbers are all accepted, but some VoIP services have connectivity issues. If you have trouble, try a cell number.
Add funds to your AdvancePay balance at connectnetwork.com or by calling 800-483-8314. When the person calls your number, the cost of the call ($0.10 per minute, up to $1.50 for a 15-minute call) comes off your AdvancePay balance. If your balance runs out, the call may be dropped or not connect.
Keep your balance topped up so calls do not get cut off unexpectedly.
| Charge | Amount |
|---|---|
| Per minute | $0.10 |
| Maximum call length | 15 minutes |
| Maximum cost per call | $1.50 |
Rates are the same regardless of whether you are in state or out of state. The $0.10 per minute federal cap applies to all interstate calls from correctional facilities.
If you want face-to-face contact beyond phone calls, video visits are available through the GettingOut Visits app (ViaPath/GTL). Download the GettingOut Visits app on your phone or tablet, or visit sso.gtlconnect.com on a computer. You must be on the person’s approved visitor list to use video visits.
Video visits can be scheduled in advance or requested on demand, depending on facility availability. Video visits are a good option when traveling in person is not possible.
The person inside can call approved numbers only. Numbers may need to be added to an approved call list maintained by the facility. If calls to your number are not going through even after you have set up AdvancePay, check with the person inside to confirm your number is on their approved list.
Numbers that cannot receive calls: facility phones, numbers blocked by ViaPath, or any number flagged by the facility.
All calls through ViaPath are monitored and recorded, except calls to an attorney’s verified legal line. Calls to attorneys go through a separate process with different handling. Do not use regular phone calls to discuss legal strategy or privileged matters.
The person inside will hear a recorded disclaimer at the start of each call noting that the call may be monitored.
If you do not want to receive calls from the facility, you can have your number blocked through ViaPath. Call 877-650-4249 to request a block. If your number was previously blocked and you want to receive calls again, call the same number to have it unblocked. Be aware that unblocking can take 24 to 48 hours to take effect.
If you do not set up AdvancePay, calls may be offered as collect. Collect calls require you to accept the charges billed to your phone plan. Not all phone providers accept collect calls from correctional facilities, and the rates may differ. Setting up AdvancePay through ConnectNetwork is the more reliable option.
If calls are not connecting:
If the person has been transferred or is temporarily at another facility, calls may route differently or not connect at all. Confirm they are still at Franklin CC using the NC OPI inmate search before troubleshooting further.
6 of 13 questions
Calls go through ViaPath/GTL. The person inside calls your number. You cannot call in. Calls cost $0.10 per minute with a 15-minute cap. Set up AdvancePay at connectnetwork.com or call 800-483-8314 so your number is funded before the first call.
Phone CallsAdvancePay is a prepaid account at connectnetwork.com linked to your phone number. When the person calls, the cost is deducted from your AdvancePay balance. It ensures calls connect without requiring collect billing. Set it up at connectnetwork.com or call 800-483-8314.
Phone CallsCalls cost $0.10 per minute with a 15-minute maximum per call. The most a single call can cost is $1.50.
Phone CallsNo. Calls are outbound only. The person inside calls you using a facility phone. You cannot call into the facility to reach them.
Phone CallsGo to connectnetwork.com and create a free account. Add your phone number and fund your AdvancePay balance. When the person calls, the cost is deducted from that balance.
Phone CallsYes. All calls through ViaPath are monitored and recorded. A recorded notice plays at the start of each call. Calls to verified attorney lines are handled separately.
Phone CallsYes. Video visits are available through the GettingOut Visits app (ViaPath/GTL) at sso.gtlconnect.com. You must be on the approved visitor list. You can schedule visits in advance or request on-demand sessions through the app.
Phone CallsIf your balance is at zero when a call comes in, the call may not connect or may be offered as collect. Top up your balance at connectnetwork.com or by calling 800-483-8314 to avoid dropped calls.
Phone CallsCall ViaPath at 877-650-4249 and request that your number be blocked. To unblock it later, call the same number. Allow 24 to 48 hours for the change to take effect.
Phone CallsYour number may not be on the person's approved call list at the facility level. Ask them to verify your number is approved. If that is not the issue, call ViaPath support at 877-650-4249.
Phone CallsVoIP numbers are generally accepted, but some services have connectivity issues with correctional call systems. If calls are not connecting to a VoIP number, try adding a cell phone number as an alternative.
Phone CallsAdvancePay for phone calls is a separate balance from the person's commissary trust account. You fund AdvancePay on your end at connectnetwork.com. Trust fund deposits you make go to the person's commissary account.
Phone CallsCall 877-650-4249. Have your account information and any confirmation numbers ready when you call.
Phone CallsFund the trust account so they can also buy commissary between calls.
View ArticleSchedule an in-person or video visit for more time together.
View ArticleConfirm they are still at Franklin CC if calls are not connecting.
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All information on this page comes directly from official government and facility sources. How we verify information › Last verified July 7, 2026.