Deposits go through ViaPath/ConnectNetwork. Online and app deposits post fastest. Money orders are free.
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Franklin Correctional Center uses ViaPath/ConnectNetwork for all inmate trust account deposits. You can send money online at connectnetwork.com, through the ConnectNetwork app, by phone, via Western Union, or by mailing a money order payable to TouchPay. Only approved visitors may deposit funds. You will need the person’s full legal name and OPUS Number for every transaction.
Only people on the person’s approved visitor list may deposit funds into their trust account at Franklin CC. If you have not yet started the approval process, use the visitation guide to learn how to get added. If you are already approved, you do not need to visit in person to send money.
Trust account funds cover:
Phone calls and commissary draw from the same trust account. There is no separate phone-only account to maintain.
Go to connectnetwork.com and create a free account if you do not have one. Search for Franklin Correctional Center and enter the person’s full legal name and OPUS Number. Choose your deposit amount and pay by debit or credit card.
Fees: $2.48 to $8.16 depending on amount. Fees are shown before you confirm.
This is the fastest method. Funds typically post within a few hours, though the facility confirms exact processing times.
Download the ConnectNetwork app (available on iOS and Android). Log in to your ConnectNetwork account and find Franklin Correctional Center. Enter the person’s name and OPUS Number and follow the prompts to complete the deposit.
Fees are the same as the online method. The app is convenient if you send money regularly.
Call 888-428-1845 for Trust Fund deposits. Have the person’s OPUS Number ready. You will pay by debit or credit card over the phone.
For AdvancePay phone time specifically, call 800-483-8314. AdvancePay funds are used when the person calls you collect and you have pre-funded your account so the call connects.
Fees: $3.27 to $8.95 depending on amount. Phone fees are slightly higher than online.
You can send money through Western Union using payment code NCDAC TRUST. Visit any Western Union agent location or send through westernunion.com. You will need the person’s full legal name and OPUS Number.
Fee: $3.00 flat.
Mail a money order payable to TouchPay to:
TouchPay Holdings LLC PO Box 174 Houston, TX 77001-0174
Write the person’s full legal name and OPUS Number in the memo line of the money order. Do not send cash. Money orders take longer to post than online or phone deposits. Allow several business days for processing and mail transit time.
Fee: None. This is the only no-fee method.
NC DAC sets rules about how much can be on account at any time. If the person’s account is at or near a facility limit, your deposit may be held until space clears. For current limit amounts, call ViaPath support at 877-650-4249 or ask the facility at (984) 295-1200.
If funds are placed on hold due to a disciplinary sanction or court-ordered restitution, they will remain inaccessible until the hold is lifted. Deposits can still be made during a hold, but the person may not be able to spend them right away.
If the person transfers to another NC DAC facility, trust account funds typically transfer with them. Funds do not disappear when someone moves within the state system. However, it may take a few days after a transfer for the account to fully sync with the new facility. Call ViaPath at 877-650-4249 or the new facility to confirm.
If the person transfers to a county jail, the funds may need to be withdrawn or manually transferred. Contact ViaPath customer support at 877-650-4249 for guidance.
If your deposit does not post within the expected timeframe:
Keep your confirmation number after every deposit. It makes resolving any problem much faster.
| Method | Fee | Speed |
|---|---|---|
| Online at connectnetwork.com | $2.48 to $8.16 | Few hours |
| ConnectNetwork app | $2.48 to $8.16 | Few hours |
| Phone (Trust Fund) | $3.27 to $8.95 | Same day |
| Western Union | $3.00 flat | 1 to 2 days |
| Money order (TouchPay) | Free | Several days |
6 of 13 questions
Use ViaPath/ConnectNetwork. Go to connectnetwork.com or download the ConnectNetwork app. Search for Franklin Correctional Center and enter the person's full legal name and OPUS Number. You can also call 888-428-1845, use Western Union with code NCDAC TRUST, or mail a money order payable to TouchPay for free.
Send MoneyThe OPUS Number is the unique ID NC DAC assigns to each person in state custody. It is required for every deposit. Without it, funds can be routed to the wrong account. Find it using the NC OPI search at webapps.doc.state.nc.us/opi/offendersearch.do?method=view.
Send MoneyOnly approved visitors may send money to someone at Franklin CC. You must be on the person's approved visitor list before you can make a deposit.
Send MoneyMailing a money order payable to TouchPay is free. Send it to TouchPay Holdings LLC, PO Box 174, Houston, TX 77001-0174. Write the person's full legal name and OPUS Number in the memo line. Allow several days for processing.
Send MoneyOnline deposits at connectnetwork.com cost $2.48 to $8.16 depending on how much you send. Fees are shown before you confirm the transaction.
Send MoneyOnline and app deposits typically post within a few hours. Phone deposits post the same day. Western Union takes one to two days. Money orders take several days after the mail arrives and is processed.
Send MoneyTrust account funds cover commissary purchases, phone calls through ViaPath at $0.10 per minute, video visits, and other authorized purchases. Phone time and commissary both draw from the same trust account.
Send MoneyThe payment code is NCDAC TRUST. Use it at any Western Union agent or through westernunion.com. Include the person's full legal name and OPUS Number. The fee is $3.00.
Send MoneyFirst, double-check that you used the correct OPUS Number. Then confirm the person is still at Franklin CC using the NC OPI search. If both are correct, call ViaPath support at 877-650-4249 with your transaction confirmation number.
Send MoneyTrust account funds transfer with the person within the NC DAC system. It can take a few days to fully sync after a move. If they transfer to a county jail, contact ViaPath at 877-650-4249 to handle the funds.
Send MoneyYes. Funds can be placed on hold due to a disciplinary sanction or court-ordered restitution. You can still deposit during a hold, but the person may not be able to spend until it is lifted. Contact the facility at (984) 295-1200 for details.
Send MoneyCall ViaPath at 877-650-4249 for help with deposits, account issues, or failed transactions. Have your confirmation number ready.
Send MoneyNC DAC sets account balance limits. If the person's account is near the limit, your deposit may be held. Call ViaPath at 877-650-4249 or the facility at (984) 295-1200 for current limits.
Send MoneyGet the OPUS Number you need before sending money.
View ArticleSet up AdvancePay so calls connect. Calls draw from the same trust account.
View ArticleYou need approved visitor status to send money. Start here.
View ArticleSend letters through TextBehind while you wait for funds to post.
View ArticleSearch for your loved one and start sending photos, letters, and messages today.
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All information on this page comes directly from official government and facility sources. How we verify information › Last verified July 7, 2026.