Granville CI Phone Calls. ViaPath Rates, AdvancePay Setup, and Video Visits

How Phone Calls Work

The person inside places the call from a facility phone. They dial your number, and the call routes through ViaPath/GTL. For the call to connect, your number must be registered and your AdvancePay account must have enough balance to cover the cost.

At $0.10 per minute with a 15-minute maximum per call, a full call costs $1.50 before any fees. ViaPath may charge connection fees depending on your account type, so check your account terms.

Calls are placed during the hours the facility allows phone access. Those hours are set by the facility and can vary by housing unit and custody level. The person inside will know their phone schedule.

Setting Up AdvancePay

AdvancePay is the prepaid calling account you fund so incoming calls connect. Without a funded account, calls will not go through.

Two ways to set up AdvancePay:

1. Online: Go to connectnetwork.com, create a free account, select AdvancePay, and add your phone number and a payment method.
2. By phone: Call 800-483-8314. A representative will walk you through adding your number and funding the account.

Once your number is added and the account is funded, calls from Granville CI can connect. You do not need to do anything else when a call comes in. Just answer.

What AdvancePay Costs to Fund

The rate for the call itself is $0.10 per minute. You add funds to your AdvancePay account in advance. Fees may apply depending on how you fund the account. Check connectnetwork.com for current fee schedules.

Keeping Your Number on the Approved List

The person inside must have your number on their approved call list at the facility. If calls are not connecting even though your AdvancePay account is funded, ask the person to confirm your number is on their list. Numbers can be added or removed through the facility’s process.

Monitoring and Recording

All standard calls at Granville CI are monitored and recorded by the facility and by ViaPath. Do not discuss pending legal matters, case strategy, or anything sensitive on regular calls. Attorney calls may be handled differently. Confirm with the facility or the person’s attorney if private legal calls are needed.

Video Visits Through GettingOut

GettingOut Visits (also branded as ViaPath/GTL) allows video calls when an in-person visit is not possible. You must be on the approved visitor list to use video visits.

To get started:

1. Download the GettingOut app or visit sso.gtlconnect.com.
2. Create a free account.
3. Search for Granville Correctional Institution.
4. Schedule a video visit or request an on-demand session, depending on what the facility allows.

Video visits have their own fees, displayed when you book. They are a good way to stay connected when travel is not possible or when a visit slot is not available that week.

What Numbers Can Be Called

The person can only call numbers that have been approved through the facility’s phone system. Numbers must be registered. If they are trying to reach you and calls are not connecting, check both the AdvancePay account balance and whether your number is on their approved list.

If you move or change your number, let the person know so they can update their approved list with the facility.

Blocking a Number

If you need a number removed from the person’s approved call list, contact ViaPath at 877-650-4249 or contact Granville CI directly at (919) 964-6200.

Troubleshooting Failed Calls

If a call is dropped or does not connect:

• Check that your AdvancePay account has a sufficient balance at connectnetwork.com.
• Confirm your phone number is correct on the account.
• Ask the person to verify your number is on their approved list.
• Call ViaPath support at 877-650-4249 if the issue continues.

International Calls

If you need to receive calls from outside the U.S., contact ViaPath about international calling options. Rates and availability vary.