Deposits go through ViaPath/ConnectNetwork. Only approved visitors may send funds.
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Money for Richmond Correctional Institution goes through ViaPath/ConnectNetwork (GTL). You can deposit online at connectnetwork.com, through the ConnectNetwork app, by phone, via Western Union, or by money order. You need the person’s full legal name and OPUS Number for every deposit. Only approved visitors can send funds. Packages ordered through the NC Inmate Package program at ncinmatepackage.com are separate from ConnectNetwork deposits and are covered in their own section below.
Richmond Correctional Institution uses ViaPath/GTL, operating as ConnectNetwork, for all fund deposits. The same vendor handles trust fund deposits for commissary and AdvancePay deposits for phone calls. These may be separate balances, so confirm with ConnectNetwork if you are not sure where a deposit lands.
You need two things for every deposit: the person’s full legal name and their OPUS Number. Find the OPUS Number using the NC OPI inmate search. A deposit without the correct OPUS Number can be delayed or returned.
Only approved visitors can send money to someone at Richmond CI. If you are not on the approved visitor list, your deposit may be rejected. Get on the list first. See the visitation guide for the approval process.
Go to connectnetwork.com, create a free account if you do not have one, find Richmond Correctional Institution, enter the person’s name and OPUS Number, choose an amount, and pay with a debit or credit card. Deposits typically post within a few hours. Service fees range from $2.48 to $8.16 depending on the amount and are shown before you confirm.
Download the ConnectNetwork app on your phone or tablet. Log in or create an account, find Richmond Correctional Institution, and follow the same steps as the online option. The app is available for iOS and Android.
Call ConnectNetwork to make a deposit by phone:
Have the person’s OPUS Number and your payment card ready. Phone deposits carry a slightly higher service fee than online deposits.
Use the Western Union website, app, or an agent location. Select “Pay Bills” and search for payment code NCDAC TRUST. Enter the person’s name and OPUS Number. A $3.00 service fee applies. Processing time is typically one business day.
Mail a money order payable to TouchPay to:
TouchPay Holdings LLC PO Box 174 Houston, TX 77001-0174
Include the person’s full legal name and OPUS Number on the memo line. Write your full return name and address on the envelope. Money orders are the only fee-free option. Allow additional processing time for mail.
Personal care items and approved goods can be ordered through the NC Inmate Package program at ncinmatepackage.com. This is separate from the ConnectNetwork trust fund. Approved vendors are listed on the ncinmatepackage.com site. Do not send packages to the facility directly; they will not be accepted.
Trust fund deposits go toward commissary purchases: snacks, hygiene items, writing supplies, and clothing. AdvancePay deposits go toward phone calls made through ViaPath. These are typically separate balances. If you want to cover both, you may need to make two separate deposits. Confirm with ConnectNetwork when you set up the account.
If the person transfers to a different NC state facility, their ConnectNetwork balance typically follows them. If the transfer is out of state or to a different system, contact ConnectNetwork at 877-650-4249 to confirm what happens to the funds.
If a deposit does not post within 24 to 48 hours:
Common causes for a rejected deposit include an incorrect OPUS Number, a name mismatch, or the sender not being on the approved visitor list.
NC DAC sets rules on how much money can be held in a trust fund account and what it can be used for. Court-ordered restitution or holds may reduce available funds. If the person mentions a hold on their account, contact the facility at (910) 281-3161 for details.
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Use ViaPath/ConnectNetwork. Go to connectnetwork.com or the ConnectNetwork app, find Richmond Correctional Institution, and enter the person's name and OPUS Number. You can also call 888-428-1845, use Western Union code NCDAC TRUST, or mail a money order payable to TouchPay at P.O. Box 174, Houston, TX 77001-0174.
Send MoneyOnly approved visitors. If you are not on the approved visitor list, your deposit may be rejected. Get on the list first by following the visitor application process.
Send MoneyThe OPUS Number is the unique ID assigned by NC DAC. You need it for every deposit. Find it using the NC OPI inmate search at webapps.doc.state.nc.us/opi/offendersearch.do?method=view.
Send MoneyOnline at connectnetwork.com: $2.48 to $8.16 depending on amount. Phone: $3.27 to $8.95. Western Union: $3.00. Money order mailed to TouchPay: free.
Send MoneyYes. Money orders mailed to TouchPay Holdings LLC, PO Box 174, Houston, TX 77001-0174 carry no service fee. Include the person's full legal name and OPUS Number on the memo line.
Send MoneyOnline and app deposits typically post within a few hours. Phone deposits may take slightly longer. Western Union takes about one business day. Money orders take additional time based on mail transit.
Send MoneyNCDAC TRUST. Select 'Pay Bills' in Western Union, search for NCDAC TRUST, and enter the person's name and OPUS Number. A $3.00 fee applies.
Send MoneyYes, but through the NC Inmate Package program at ncinmatepackage.com. Do not send packages directly to the facility; they will not be accepted. This program is separate from ConnectNetwork deposits.
Send MoneyPhone calls use a separate AdvancePay balance through ConnectNetwork. If you want to fund both commissary and phone calls, you may need to make two separate deposits. Call 800-483-8314 for AdvancePay or 888-428-1845 for the trust fund.
Send MoneyIf the transfer is to another NC state facility, the ConnectNetwork balance typically follows. If the transfer is out of state or out of system, call ConnectNetwork at 877-650-4249 to confirm.
Send MoneyFirst confirm the OPUS Number is correct using the NC OPI search. Then confirm the person is still at Richmond CI and has not transferred. If both check out, call ConnectNetwork at 877-650-4249 for support.
Send MoneyTrust fund money covers commissary items like snacks, hygiene products, writing supplies, and clothing. Court-ordered restitution or account holds may reduce available funds. Contact the facility at (910) 281-3161 if there is a hold on the account.
Send MoneyFund an AdvancePay account so calls can connect.
View ArticleGet the OPUS Number you need before making a deposit.
View ArticleYou must be on the approved visitor list to send money.
View ArticleSend letters through TextBehind while funds process.
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All information on this page comes directly from official government and facility sources. How we verify information › Last verified July 8, 2026.