Roanoke River CI Phone Calls. ViaPath Rates, AdvancePay Setup, and Video Visits

Why You Cannot Call In

Roanoke River CI does not have a direct-dial line that rings through to inmates. The person inside initiates all calls using the facility phone system. Your job is to make sure your phone number is set up and funded so when they call, it goes through. You will not receive a scheduled time. They call when they have phone access.

Step 1. Set Up an AdvancePay Account

AdvancePay is a prepaid calling account through ConnectNetwork that lets you pay in advance for calls to your number. When the person calls, charges come from your AdvancePay balance.

To set up AdvancePay:

1. Go to ConnectNetwork.com and create a free account.
2. Select AdvancePay and find Roanoke River Correctional Institution.
3. Add your phone number.
4. Fund the account with a debit or credit card.

You can also set up AdvancePay by calling 800-483-8314.

Once your number is funded, the person can call it from inside. Calls charge at $0.10 per minute against your balance. Each call is capped at 15 minutes.

Step 2. Keep the Balance Funded

Calls will not connect if your AdvancePay balance hits zero. You can set up auto-refill through ConnectNetwork.com so your account reloads when the balance drops below a set amount. This avoids dropped calls from an empty account.

How Much Calls Cost

Item	Rate
Per minute rate	$0.10
Call length limit	15 minutes per call
Maximum cost per call	$1.50 (15 min x $0.10)

These rates apply to calls billed to an AdvancePay account. Some charges may vary based on connection fees or account type. Check ConnectNetwork.com for current rate details.

Approved Numbers

NC state prisons maintain a list of approved phone numbers for each inmate. If your number is not on the approved list, the call will not go through. Contact the facility at (252) 826-5621 to ask how to add a number if you have trouble receiving calls.

All Calls Are Monitored

Every call from Roanoke River CI is monitored and recorded by the facility. This is standard at NC state prisons. Do not discuss anything sensitive on these calls. Attorney-client calls are handled differently; if there is a legal matter, the attorney should contact the facility directly.

If Calls Are Not Getting Through

Common reasons calls do not connect:

• Your number is not on the approved call list. Contact the facility at (252) 826-5621.
• Your AdvancePay balance is zero. Log in at ConnectNetwork.com to refill.
• Your phone carrier is blocking calls from correctional facilities. Some carriers do this by default. Contact your carrier to have the block removed.
• The person is on phone restriction. Contact the facility to find out.

If you have checked all of these and calls still do not work, call ConnectNetwork support or 800-483-8314 for help.

Video Visits Through Getting Out

Roanoke River CI offers video visits through the Getting Out Visits app. This is a separate service from phone calls but runs through the same ViaPath/GTL network. You can do a video visit from your phone, tablet, or computer without traveling to Tillery.

To set up a video visit:

1. Download the Getting Out Visits app or go to GettingOut.com.
2. Create a free account.
3. Search for Roanoke River Correctional Institution.
4. Schedule and pay for a video session.

Video visits do not replace in-person visits but are a good option between approved visit sessions or when travel is not possible.

Phone Access at Roanoke River CI

Roanoke River CI holds both medium and minimum custody men. Phone access schedules can vary by unit. Men in the minimum custody unit may have different phone access times than those in the main medium custody facility. If phone access seems irregular, contact the facility at (252) 826-5621 to understand the current schedule for the specific unit.

Men working in the Correction Enterprises farm or cannery may have structured work schedules that affect when they can make calls. Plan for calls in the evenings or on non-work days if you are not hearing from someone consistently.

Messaging Through ConnectNetwork

ConnectNetwork also offers a messaging service that lets you send and receive messages through the platform. The person inside reads and responds through a facility terminal. This is an additional way to stay in contact beyond phone and video. Check ConnectNetwork.com for current availability and rates for this service at Roanoke River CI.