Rutherford Correctional Center Phone Calls. How ViaPath Works

Why You Cannot Call In

You cannot dial Rutherford Correctional Center and be connected to a specific resident. Incoming calls are not routed to residents. The resident uses phones at the facility to call your number through the ViaPath/GTL system. Your job is to make sure your phone number is set up and that the resident has funds to call.

A Note About Reentry Availability

Rutherford is a minimum custody reentry facility. Many residents work outside the facility on weekdays, either on NCODT road crew assignments in surrounding counties or through work release jobs with local employers.

When a resident is at an off-site work assignment, they are not at the facility and do not have access to facility phones during those hours. This is normal. If you have not heard from someone and expected a call, it is possible they were on a work assignment that day. Call the facility at (828) 286-4121 to confirm the person’s current schedule.

How Calls Are Funded

Residents pay for calls from their trust account. You can add money to that account through ConnectNetwork deposits. Without a balance, the resident cannot make calls.

You can also set up a prepaid calling account directly with ViaPath so calls are charged to you rather than to the resident’s commissary account. Visit connectnetwork.com to set up that option.

Step 1. Make Sure Your Number Is Set Up

The resident adds your phone number to their approved call list through the ViaPath system at the facility. They do this from the facility phones. You do not need to do anything on your end to add the number, but the resident has to request it.

Check that your carrier does not block calls from correctional facilities. Some carriers block these calls by default. If calls do not come through, contact your carrier about unblocking numbers from the ViaPath/GTL system.

Step 2. Fund the Account

The resident needs a balance to make calls at $0.10 per minute. A 15-minute call costs $1.50.

Add money to their trust account through ConnectNetwork:

• Online at ConnectNetwork.com
• By phone: 888-428-1845

See the full fee breakdown and instructions in the send money guide.

Step 3. Be Ready to Answer

Once their number list is active and the account is funded, the resident can call during phone access hours at the facility. The call comes in as an automated system. You will hear a prompt identifying it as a call from a correctional facility resident and asking you to accept or reject the call. Press the indicated key to accept.

Call Details

Feature	Details
Rate	$0.10 per minute
Max call length	15 minutes
Direction	Outbound only (resident calls you)
Monitoring	All calls monitored and recorded
Legal calls	Not recorded (attorney-client privilege)
Provider	ViaPath/GTL via ConnectNetwork

Are Calls Recorded?

Yes. All calls from Rutherford Correctional Center are monitored and recorded as part of standard facility security procedures. Do not discuss anything on a facility phone that you would not want a third party to hear. Legal calls between a resident and their attorney are not recorded.

Troubleshooting

Calls are not coming through:

• Check that your carrier has not blocked calls from correctional facilities
• Confirm the resident has your number on their approved call list
• Make sure there is a balance in the account
• Contact ViaPath/ConnectNetwork support through connectnetwork.com

Calls are cut off early:

• Calls are capped at 15 minutes. This is a system limit, not a technical error.

No calls for several days:

• The resident may be on a work release job or road crew assignment. Call (828) 286-4121 to confirm.

Account or billing issues:

• Call ConnectNetwork support at 877-650-4249.

International Calls

If you live outside the United States, confirm with ViaPath/ConnectNetwork whether international call access is available for NC DAC facilities. Not all facilities allow international calls. Contact ConnectNetwork.com to check current availability.