Calls go through ViaPath/GTL at $0.10 per minute. Set up AdvancePay at connectnetwork.com.
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Phone calls from Scotland Correctional Institution go through ViaPath/GTL at $0.10 per minute with a 15-minute cap per call. Calls are outbound only: the person inside places the call to your number. You do not call the facility to speak with someone. To receive calls, set up an AdvancePay account at connectnetwork.com or call 800-483-8314. Your number must be on the approved call list before any call will connect. Video visits are available separately through the GettingOut Visits app.
Calls from Scotland CI go through ViaPath/GTL. The person inside places calls from a facility phone to numbers on their approved list. Each call costs $0.10 per minute and ends automatically at 15 minutes. If the conversation is not finished, they can call back immediately.
You cannot call into Scotland CI and ask to speak with someone. The phone system is outbound only from the facility’s side.
AdvancePay is the prepaid account that funds incoming calls. When a call comes in, ViaPath checks your account balance before connecting. If your balance is zero, the call will not go through.
To set up AdvancePay:
You can also set up and fund AdvancePay by calling 800-483-8314.
Your phone number must be on the person’s approved call list before any call will connect. The person at Scotland CI adds numbers through the facility phone system. If you are a new contact, let them know your number so they can request it be added. It may take a day or two to process.
If calls are still not connecting after several days, call Scotland CI at (910) 390-4700 to ask about the call list status.
PIN Debit lets the person use their own commissary funds to pay for calls instead of drawing from your AdvancePay account. The rate is the same: $0.10 per minute. If they have funds in their trust account, they may choose this option when placing a call. You do not need to do anything on your end for PIN Debit calls to work.
| Detail | Value |
|---|---|
| Rate | $0.10 per minute |
| Maximum call length | 15 minutes |
| Call end behavior | Automatic disconnect at 15 minutes |
| Can reconnect immediately? | Yes |
At $0.10 per minute, a full 15-minute call costs $1.50. Budget accordingly if calls happen daily.
All personal calls from Scotland CI are monitored and recorded by NC DAC. This is standard at all NC state prisons. Attorney-client calls may have different rules. Contact Scotland CI at (910) 390-4700 for information on legal call procedures.
ViaPath also supports video visits through the GettingOut Visits app. Access it at sso.gtlconnect.com or download the app on your phone or tablet.
To set up a video visit:
Video visits are a good option if you live far from Laurinburg or want to connect more frequently between in-person appointments. Video visit rates differ from voice call rates. Check the app for current pricing.
If you have an international phone number, contact ViaPath at 1-888-216-7423 for international call setup. Rates differ from domestic rates and setup may require additional steps.
Scotland CI provides tablets through ViaPath. The tablets can be used for voice calls, text messaging, and video. If the person has a tablet, they may have access to on-demand video visits or messaging through the GettingOut platform.
If calls are not connecting:
If the problem continues, call ConnectNetwork at 800-483-8314 or ViaPath support at 877-650-4249.
Between calls, you can send letters and photos through TextBehind or send a message via tablet if the person has that access. See the mail and photos guide for the TextBehind address and instructions.
6 of 12 questions
Set up an AdvancePay account at connectnetwork.com or call 800-483-8314. Calls are outbound only: the person at Scotland CI calls you. Accept the call when it comes in and it will connect if your account has funds.
Phone Calls$0.10 per minute with a 15-minute maximum per call. At 15 minutes, the call ends automatically.
Phone CallsNo. Calls are outbound only. The person inside calls you. You cannot call the facility and ask to speak with someone.
Phone CallsAdvancePay is a prepaid account that funds incoming calls. Go to connectnetwork.com to create an account and add funds, or call 800-483-8314. A service fee applies when you add money.
Phone CallsPIN Debit lets the person use their own commissary funds to pay for calls instead of charging your AdvancePay account. The same per-minute rate applies.
Phone CallsYes. Go to sso.gtlconnect.com or download the GettingOut Visits app. Create a free account, search for Scotland Correctional Institution, add funds, and schedule a visit or request on-demand access if the person has a tablet.
Phone CallsYes. All personal calls through ViaPath at Scotland CI are monitored and recorded by NC DAC. This is standard at all NC state prisons.
Phone CallsCalls to unapproved numbers will not connect. The person must request to add your number through the facility phone system. Call Scotland CI at (910) 390-4700 for guidance.
Phone CallsFor international calls, contact ViaPath at 1-888-216-7423. International rates differ from domestic rates.
Phone CallsCheck that your AdvancePay account has funds, your number is on the approved call list, and you are not accidentally rejecting the call. If still not working, call ConnectNetwork at 800-483-8314 or ViaPath at 877-650-4249.
Phone CallsGo to connectnetwork.com and log into your account, or call 800-483-8314. A service fee applies. Make sure you are adding to AdvancePay specifically, not the general trust fund.
Phone CallsYes. Scotland CI provides tablets through ViaPath that can be used for calls, text, and video through the GettingOut platform.
Phone CallsFund their commissary or AdvancePay account so calls can happen.
View ArticleBook an in-person or video visit. Appointments required.
View ArticleConfirm they are still at Scotland CI before setting up AdvancePay.
View ArticleSend letters through TextBehind to stay in touch between calls.
View ArticleSearch for your loved one and start sending photos, letters, and messages today.
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All information on this page comes directly from official government and facility sources. How we verify information › Last verified July 7, 2026.