Tabor CI Phone Calls. ViaPath Rates, AdvancePay Setup, and Video Visits
Calls go through ViaPath/GTL at $0.10 per minute. Set up AdvancePay at connectnetwork.com.
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Overview
Phone calls from Tabor Correctional Institution go through ViaPath/GTL, operating through the ConnectNetwork platform. The rate is $0.10 per minute with a 15-minute maximum per call. Calls are outbound only: the person at Tabor CI calls you. Set up an AdvancePay account at connectnetwork.com or call 800-483-8314 so calls connect when they come in. All calls are monitored and recorded. Video visits are also available through the GettingOut app.
Quick Facts
Phone provider: ViaPath/GTL through ConnectNetwork.
Rate: $0.10 per minute, 15-minute maximum per call.
Calls are outbound only: the person at Tabor CI calls you. You cannot call in.
Set up AdvancePay at connectnetwork.com or call 800-483-8314.
PIN Debit accounts are also available as an alternative to AdvancePay.
International calls: 1-888-216-7423.
Video visits are available through the GettingOut app at GettingOut.com.
All calls are monitored and recorded.
How Calls Work at Tabor CI
Calls from Tabor Correctional Institution are outbound only. The person inside dials out to you. You cannot call the facility and ask to be connected to the person. When a call comes in, you will see a prompt asking whether to accept the call. If your AdvancePay account has funds, the call connects.
The rate is $0.10 per minute. Each call is capped at 15 minutes. At 15 minutes, the call ends automatically. The person can call again after the cap, but a new call starts and the per-minute billing restarts.
All calls are monitored and recorded. Do not discuss anything on a call that you would not say in front of law enforcement.
Step 1: Set Up AdvancePay
AdvancePay is the prepaid account that funds incoming calls. Without it, calls from Tabor CI may not connect or may require a more expensive option.
Online: Go to connectnetwork.com, create a free account, and add funds to AdvancePay.
By phone: Call 800-483-8314 to set up or fund an AdvancePay account.
A service fee applies when you add funds. The fee is shown before you confirm.
Once funds are loaded, calls from Tabor CI will connect automatically when you accept them.
PIN Debit Option
If you prefer not to use AdvancePay, PIN Debit is another option. With PIN Debit, the person uses their own account balance (commissary funds) to pay for calls. The per-minute rate still applies. This is useful if you want the person to manage their own call spending. See the send money guide for how to put money on their account.
Video Visits Through GettingOut
Video visits are available through the GettingOut app. GettingOut is a ViaPath/GTL service available at GettingOut.com or from your device’s app store.
To set up video visits:
Download the GettingOut app or go to GettingOut.com.
Create a free account.
Search for Tabor Correctional Institution.
Add your contact information and funds.
Schedule or request an on-demand video visit.
Video visits are a useful option if you cannot be in the same city or want a mid-week connection. The person can use a tablet inside the facility for video visits. Not all visits are on-demand; check the GettingOut app for availability.
What Numbers Can Be Called
The person at Tabor CI can only call numbers that have been pre-approved and added to their call list. If you have a new phone number or want to add a number, the person must request the change through the facility. Calls to unapproved numbers will not go through.
International Calls
For international calls, contact ViaPath at 1-888-216-7423. International rates differ from domestic rates and depend on the country.
Blocked Numbers and Troubleshooting
If calls from Tabor CI are not connecting, check these first:
Your AdvancePay account has funds.
Your number is on the person’s approved call list.
You accepted the call prompt (some phone setups auto-reject unfamiliar numbers).
If the issue continues, call ConnectNetwork support at 800-483-8314.
Monitoring and Recording
Every call through ViaPath at Tabor CI is subject to monitoring and recording by NC DAC. Calls with attorneys may have different rules, but family and personal calls are routinely recorded. This is standard at all NC state prisons.
Families Also Ask
6 of 12 questions
Q
How do I receive a call from Tabor Correctional Institution?
Set up an AdvancePay account at connectnetwork.com or call 800-483-8314. Calls are outbound only: the person at Tabor CI calls you. Accept the call when it comes in and it will connect if your account has funds.
Phone Calls
Q
What is the phone rate at Tabor CI?
$0.10 per minute with a 15-minute maximum per call. At 15 minutes, the call ends automatically.
Phone Calls
Q
Can I call into the facility to talk to someone?
No. Calls are outbound only. The person inside calls you. You cannot call the facility and ask to speak with an inmate.
Phone Calls
Q
What is AdvancePay and how do I set it up?
AdvancePay is a prepaid account that funds incoming calls. Go to connectnetwork.com to create an account and add funds, or call 800-483-8314. A service fee applies when you add money.
Phone Calls
Q
What is PIN Debit?
PIN Debit lets the person use their own commissary funds to pay for calls instead of charging your AdvancePay account. The same per-minute rate applies.
Phone Calls
Q
Are video visits available at Tabor CI?
Yes. Download the GettingOut app or go to GettingOut.com. Create a free account, search for Tabor CI, add funds, and schedule a visit or request on-demand access if the person has a tablet.
Phone Calls
Q
Are calls monitored and recorded?
Yes. All personal calls through ViaPath at Tabor CI are monitored and recorded by NC DAC. This is standard at all NC state prisons.
Phone Calls
Q
What if my number is not on the approved call list?
Calls to unapproved numbers will not connect. The person must request to add your number through the facility. Contact Tabor CI at (910) 653-6413 for guidance on the process.
Phone Calls
Q
How do I handle international calls?
For international calls, contact ViaPath at 1-888-216-7423. International rates differ from domestic rates.
Phone Calls
Q
What if calls are not connecting?
Check that your AdvancePay account has funds, your number is on the approved call list, and you are not accidentally rejecting the call. If still not working, call ConnectNetwork at 800-483-8314.
Phone Calls
Q
How do I add money to AdvancePay?
Go to connectnetwork.com and log into your account, or call 800-483-8314. A service fee applies. Make sure you are adding to AdvancePay specifically, not the trust fund.
Phone Calls
Q
Is email or messaging available at Tabor CI?
Video visits through GettingOut provide a visual connection. For text-based messaging, check whether the facility's tablet system includes a messaging option through GettingOut or ConnectNetwork.