Personal mail goes through TextBehind to P.O. Box 247, Phoenix, MD 21131. Include the full legal name and OPUS Number on every piece.
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Personal mail to Warren Correctional Institution goes through TextBehind, a mail processing service used by NC state prisons. You do not mail letters directly to the facility in Manson. Instead, you send them to TextBehind’s processing address in Phoenix, MD, and TextBehind scans and delivers them electronically to the person’s tablet. Books and publications ship directly to the facility at 379 Collins Rd., Manson, NC 27553. Legal mail is handled separately and does not go through TextBehind.
Warren Correctional Institution uses TextBehind for personal mail processing. When you send a letter to the TextBehind address, TextBehind scans the mail and delivers it electronically to the person’s tablet inside the facility. You are not sending a physical letter that gets hand-delivered. The letter arrives digitally.
This means you must format your envelope correctly. If you address it to the facility directly or leave out the OPUS Number, the mail will not process correctly.
Send all personal mail to TextBehind using this format:
[Full Legal Name, OPUS Number] Warren Correctional Institution P.O. Box 247 Phoenix, MD 21131
Each line on its own. Do not combine lines. The OPUS Number goes on the same line as the name. Find the OPUS Number with the NC OPI inmate search if you do not have it.
Your return address must include your full first name and your full last name. Initials are not accepted. If the return address is incomplete or missing, the mail will be returned to you.
Write your return address in the upper-left corner of the envelope as usual.
TextBehind processes standard personal letters. You can include:
Keep letters and photos within standard envelope size. Oversized envelopes are not accepted.
Do not attempt to send the following through TextBehind:
Sending prohibited items can result in mail being returned, destroyed, or flagged for investigation.
Books and publications do not go through TextBehind. They ship directly to the facility from a publisher or approved vendor. Use this format:
[Full Legal Name, OPUS Number] Warren Correctional Institution 379 Collins Rd. Manson, NC 27553
The facility reviews all books and publications upon arrival. They must come from a publisher, bookstore, or approved vendor. Personal copies sent from home may be rejected. Call the facility at (252) 598-5400 if you are unsure whether a specific title is approved.
Legal mail does not go through TextBehind. If you are sending certified legal correspondence, contact the facility directly at (252) 598-5400 for the correct address and procedures. Legal mail is handled separately to preserve attorney-client privilege.
TextBehind scans incoming mail and delivers it to the person’s tablet. Processing typically takes one to two business days after TextBehind receives the envelope. Allow a few additional days for postal transit. Total time is typically three to five days from when you send it.
If your mail is rejected by TextBehind or by the facility, it is typically returned to your return address or held for 30 days. Common rejection reasons include:
If you believe mail was wrongly rejected or is lost, contact TextBehind’s support or call the facility at (252) 598-5400.
Mail is one way to stay connected. You can also make phone calls through ViaPath/GTL, schedule in-person or video visits, and send money through ViaPath/ConnectNetwork.
The easiest way to send photos and letters to someone at Warren Correctional Institution is through Pigeonly. Upload your photos or write your letter online, and Pigeonly prints and mails everything to the facility for you, following the mail rules listed above.
6 of 12 questions
Personal mail goes through TextBehind. Use: [Full Legal Name, OPUS Number], Warren Correctional Institution, P.O. Box 247, Phoenix, MD 21131. Do not mail personal letters directly to the facility in Manson.
MailNC state prisons use TextBehind, a mail processing service. TextBehind receives the letter in Phoenix, MD, scans it, and delivers it electronically to the person's tablet inside the facility.
MailYour full first name and full last name. No initials. If the return address is missing or incomplete, the mail will be returned to you.
MailBooks do not go through TextBehind. Ship directly from a publisher or approved vendor to: [Full Legal Name, OPUS Number], Warren Correctional Institution, 379 Collins Rd., Manson, NC 27553. Do not send personal copies from home.
MailYes. Standard-size printed photos with appropriate content can be included with your letter through TextBehind. Oversized photos or packages are not accepted. You can also send photos through Pigeonly, which prints and mails them for you.
MailAllow postal transit time plus one to two business days for TextBehind to scan and deliver the letter. Total time is typically three to five days from when you send it.
MailNo. Cash, money orders, stamps, credit cards, and gift cards are not accepted through TextBehind. Use ViaPath/ConnectNetwork to send money.
MailMail is typically returned to your return address or held for 30 days. Common reasons include a missing OPUS Number, incomplete return address, prohibited items, or oversized envelope. Contact TextBehind or call (252) 598-5400.
MailLegal mail does not go through TextBehind. Contact Warren CI directly at (252) 598-5400 for the correct address and procedures for certified legal correspondence.
MailThe OPUS Number is the unique ID NC assigns to each person in state custody. Find it using the NC OPI inmate search at webapps.doc.state.nc.us/opi/offendersearch.do?method=view. You must include it on every piece of mail.
MailNo. TextBehind does not accept packages or boxes. For approved package orders, use ncinmatepackage.com (Union Supply Direct).
MailYes. Letters from the person inside typically come as physical mail to your home address. Make sure your return address is complete on every letter you send so they have your address.
MailSet up AdvancePay so the person can call between letters.
View ArticleFund the trust account for commissary and AdvancePay.
View ArticleSchedule a visit. Visits are by appointment only.
View ArticleGet the OPUS Number you need for every piece of mail.
View ArticleSearch for your loved one and start sending photos, letters, and messages today.
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