Western Correctional Center for Women is a minimum custody, ACA-accredited state prison for women located at 55 Lake Eden Road in Black Mountain, NC, Buncombe County. It holds up to 366 people and opened in July 2008 on the former Swannanoa Valley Juvenile Detention Center campus. Formerly called Swannanoa Correctional Center for Women, it was renamed in October 2021. As a designated reentry facility, it focuses on preparing women to return to their communities through programs like horticulture, veterinary care, Focus On Freedom, and hospitality training. This guide covers the NC OPI inmate search, appointment-only visiting, ViaPath/ConnectNetwork money deposits, phone calls at $0.10 per minute, and TextBehind mail rules. All data is verified from NC DAC.
City
Black Mountain
County
Buncombe County
State
NC
Facility Type
state prison
Gender
Female
Capacity
366
Custody Levels
Minimum
Operator
NC Department of Adult Correction
Address
55 Lake Eden Road, Black Mountain, NC 28711
Phone
(828) 259-6000
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Search the NC offender database by name or OPUS Number. The OPUS Number is needed for deposits, mail, and the visitor application.
View ArticleVisits are by appointment only. Call (828) 259-6000 to get on the approved list and schedule.
View ArticleDeposit funds at connectnetwork.com or through the ConnectNetwork app. Western Union code NCDAC TRUST also accepted.
View ArticleCalls go through ViaPath/GTL. Set up AdvancePay at connectnetwork.com or call 800-483-8314.
View ArticlePersonal mail goes to P.O. Box 247, Phoenix, MD 21131 via TextBehind. Include the OPUS Number and your full name on every piece.
View ArticleUse the NC Department of Adult Correction Offender Public Information search at webapps.doc.state.nc.us to find anyone in NC state custody, including Western Correctional Center for Women. Search by name or OPUS Number. Save the OPUS Number: you need it for every deposit, letter, and the visitor application form.
See the full breakdownVisits at Western Correctional Center for Women are by appointment only. Call (828) 259-6000 to schedule. You must be on the approved visitor list first. The person inside requests blank application forms and mails them to you. Up to 18 visitors can be approved, with a max of 3 per session and one session per week up to 2 hours. Video visits are available through the GettingOut Visits app. Because this is a minimum custody reentry facility, residents may be on work or program assignments that affect visit scheduling.
See the full breakdownDeposits go through ViaPath/ConnectNetwork. Send online at connectnetwork.com, through the ConnectNetwork app, by phone at 888-428-1845, via Western Union (code: NCDAC TRUST), or by money order mailed to TouchPay at P.O. Box 174, Houston, TX 77001 (free). Only approved visitors may deposit funds. Fees apply for online and phone deposits.
See the full breakdownCalls at Western Correctional Center for Women go through ViaPath/GTL at $0.10 per minute with a 15-minute maximum per call. Set up an AdvancePay account at connectnetwork.com or call 800-483-8314. Video visits are available through the GettingOut Visits app at sso.gtlconnect.com. All calls are monitored and recorded.
See the full breakdownPersonal mail goes through TextBehind. Send letters to: [Full Legal Name, OPUS Number], Western Correctional Center for Women, P.O. Box 247, Phoenix, MD 21131. Your return address must include your full first and last name. TextBehind scans mail and delivers it electronically to the person's tablet. Books and publications ship directly to 55 Lake Eden Road, Black Mountain, NC 28711.
See the full breakdown6 of 8 questions
Use the NC Department of Adult Correction Offender Public Information (OPI) search at webapps.doc.state.nc.us/opi/offendersearch.do?method=view. Search by name or OPUS Number. The OPUS Number is required for deposits, mail, and the visitor application.
Inmate SearchVisits are by appointment only. Call (828) 259-6000. You must be on the approved visitor list first, which the person inside initiates by requesting blank visitor application forms.
VisitationUse ViaPath/ConnectNetwork. Go to connectnetwork.com or the ConnectNetwork app and find Western Correctional Center for Women. You can also call 888-428-1845, use Western Union with code NCDAC TRUST, or mail a money order payable to TouchPay. Only approved visitors may send funds.
Send MoneyCalls go through ViaPath/GTL at $0.10 per minute with a 15-minute cap per call. Set up an AdvancePay account at connectnetwork.com or call 800-483-8314. Video visits are available through the GettingOut Visits app.
Phone CallsPersonal mail goes through TextBehind. Send to: [Full Legal Name, OPUS Number], Western Correctional Center for Women, P.O. Box 247, Phoenix, MD 21131. Your return address must include your full first and last name. Books and publications ship to 55 Lake Eden Road, Black Mountain, NC 28711.
MailYes. Video visits go through the GettingOut Visits app at sso.gtlconnect.com. You can schedule in advance or request an on-demand visit if the person has a tablet.
VisitationWestern Correctional Center for Women is a minimum custody state prison for women in Black Mountain, NC, in Buncombe County. Operated by the NC Department of Adult Correction, it opened in July 2008 on the former Swannanoa Valley Juvenile Detention Center campus. It holds up to 366 people, is ACA accredited, and serves as a reentry facility. Programs include horticulture, veterinary care, Focus On Freedom, hospitality training, Adult Basic Education, and GED.
AboutWestern Correctional Center for Women was formerly known as Swannanoa Correctional Center for Women. It was renamed in October 2021.
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All information on this page comes directly from official government and facility sources. How we verify information › Last verified July 7, 2026. Official source: dac.nc.gov/divisions-and-sections/institutions/prison-facilities/western-correctional-center-women ›