Send Money to Western Correctional Center for Women. All Deposit Options

How Money Works at WCCW

Western Correctional Center for Women uses ViaPath/GTL, operating as ConnectNetwork, for all inmate fund deposits. The same vendor handles trust fund deposits for commissary and AdvancePay deposits for phone calls. These may be separate balances, so confirm with ConnectNetwork if you are unsure where a deposit lands.

You need two things for every deposit: the person’s full legal name and their OPUS Number. Find the OPUS Number using the NC OPI inmate search. A deposit without the correct OPUS Number can be delayed or returned.

Important: Only approved visitors can send money to someone at WCCW. If you are not on the approved visitor list, your deposit may be rejected.

Option 1: Online at ConnectNetwork.com

Go to connectnetwork.com, create a free account if you do not have one, find Western Correctional Center for Women, enter the person’s name and OPUS Number, choose an amount, and pay with a debit or credit card. Deposits typically post within a few hours. Service fees range from $2.48 to $8.16 depending on the amount, and are shown before you confirm.

Option 2: ConnectNetwork App

Download the ConnectNetwork app from your device’s app store. The process mirrors the website: find the facility, enter the person’s information, choose an amount, and pay. The app is useful for quick repeat deposits once your account is set up.

Option 3: Phone

Call the Trust Fund line at 888-428-1845 for general commissary deposits. For AdvancePay (phone call funding), call 800-483-8314. Have the person’s OPUS Number ready. Phone deposit fees range from $3.27 to $8.95 depending on the amount.

Option 4: Western Union

Use Western Union with payment code NCDAC TRUST. Western Union charges a flat $3.00 fee. Complete the transaction at a Western Union agent location or online at westernunion.com. Include the person’s name and OPUS Number.

Option 5: Money Order (Free)

Mail a money order payable to TouchPay to:

TouchPay Holdings LLC PO Box 174 Houston, TX 77001-0174

Money orders carry no service fee. Write the person’s full legal name and OPUS Number on the memo line. Allow extra time for mail transit and processing.

What the Money Covers

Funds in the trust account cover commissary items: food, hygiene products, clothing, and other approved goods. Phone time through ViaPath is funded separately through AdvancePay. See the phone calls guide for how calling works. Commissary ordering runs on a weekly schedule set by the facility.

Package Orders

For approved packages, use ncinmatepackage.com. Families cannot ship packages directly. Check the package vendor site for allowed items and ordering instructions.

Account Holds and Special Circumstances

If someone has court-ordered restitution or is on a disciplinary hold, part of incoming funds may be redirected automatically. Funds typically transfer with the person if they move to another NC DAC facility, but confirm with ConnectNetwork or the facility during any transfer. Because WCCW is a reentry facility, women here are often close to release, so confirm where their account sits before sending a large deposit near a transfer or release date.

Troubleshooting a Failed Deposit

If a deposit does not post or is returned, call ViaPath at 877-650-4249. Have your deposit confirmation number, the person’s OPUS Number, and the deposit amount ready. Common issues include a name mismatch, an incorrect OPUS Number, or an account hold.