Nassau County Correctional Center Phone Calls and AdvancePay | Pigeonly
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Nassau County Correctional Center Phone Calls

Nassau publishes a detailed warning about three-way and forwarded calls that can cost somebody their phone privileges entirely. Create your phone account in minutes.

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Overview

Nassau County’s phone service runs through ConnectNetwork, and the vendor’s own facility listing shows one service for this jail: AdvancePay, the prepaid account a family sets up so that calls from inside can reach them. The county publishes no rate, and neither does the vendor. What Nassau does publish, in unusual detail, is what happens to calls that get routed cleverly.

Quick Facts

  • 1 The vendor is ConnectNetwork, operated by ViaPath Technologies
  • 2 The listed service for this facility is AdvancePay phone only
  • 3 AdvancePay is a prepaid account you fund to receive calls
  • 4 Calls are placed by the person inside, not by you
  • 5 All calls are monitored and recorded except registered legal lines
  • 6 Three-way calling, call forwarding and conference calling are prohibited
  • 7 Breaking that rule can cost phone privileges or bring criminal charges
  • 8 Neither the county nor the vendor publishes a per-minute rate

The Vendor, and the One Service It Lists

ConnectNetwork, operated by ViaPath Technologies, is the phone provider. Its own facility page for the Nassau County Correctional Center lists a single service line: AdvancePay Phone.

That specificity matters. ConnectNetwork sells several products, including trust fund deposits and PIN debit, and its site navigation shows all of them. For this facility it lists only AdvancePay. So do not assume the other products are available here because the company offers them elsewhere.

AdvancePay is a prepaid account held by you, the family member, and funded in advance so that calls from the facility can be connected to your number. It is not money on the person’s books.

Opening an AdvancePay Account

You create the account on the ConnectNetwork website or through its mobile app, choosing Nassau County Correctional Center as the facility and adding the number you want calls to reach.

Calls are placed from inside. Your side of the arrangement is a funded account and a number that is reachable and not blocked, so the call connects when they dial.

Read the Monitoring Rule Before Anyone Gets Creative

This is the part of Nassau’s published material worth quoting closely, because the consequences fall on the person inside.

The county states that all calls other than properly placed calls to legal counsel who have officially registered their specific telephone lines are subject to monitoring and recording at all times.

And then, specifically:

Three way calling, call forwarding, and conference calling of any kind is a violation of Sheriff’s Department inmate telephone rules.

The published consequences are three:

  1. Disciplinary action against the person in custody.
  2. Loss of telephone privileges for the person in custody.
  3. Potential criminal charges for the person in custody and for any other active participant.

That third one reaches you. Families sometimes bridge a call to a third person because it seems harmless and cheaper than a second account. At Nassau it is a rules violation that can end phone contact altogether and, on the county’s own wording, expose everyone on the line.

If somebody else needs to speak to them, the answer is their own AdvancePay account, not a conference call.

Attorneys Have to Register the Line

Legal calls are only exempt from monitoring where the line has been officially registered with the Sheriff’s Department in advance. An unregistered call from a law office is treated as an ordinary call and recorded like one.

Registration goes to the Nassau County Sheriff’s Department, Correctional Center, IT/Computer Operations Unit, 100 Carman Avenue, East Meadow, NY 11554. Note the spelling of the street: Carman, with an A, which is how the county writes it in this instruction even though its own mailing address block does not.

The Legal Unit is 516-572-3865.

No Rate Is Published Anywhere

Neither Nassau County nor ConnectNetwork publishes a per-minute rate for this facility. The vendor’s rate information sits behind an account, and the county’s page names the service without pricing it.

Rather than repeat a figure from a directory site, we will say plainly that we could not verify one. Ask when you set the account up, and ask three separate questions, because they are three separate charges: the per-minute rate, any per-call connection fee, and any fee for adding money to the account.

Families Also Ask

6 of 7 questions

Q

Which company handles calls at Nassau County Correctional Center?

ConnectNetwork, operated by ViaPath Technologies. Its own facility listing for this jail shows one service, AdvancePay Phone, which is the prepaid account a family funds so that calls from inside can connect to their number.

Phone Calls
Q

What is AdvancePay?

A prepaid account you hold and fund, set up through ConnectNetwork's site or app with Nassau County Correctional Center chosen as the facility. It pays for calls placed from inside to your number. It is not money on the person's own account, which is a different thing entirely.

Phone Calls
Q

Can I add someone else to a call?

No, and this is the rule most worth taking seriously here. Nassau states that three way calling, call forwarding and conference calling of any kind violate its telephone rules, and lists the consequences as disciplinary action, loss of phone privileges, and potential criminal charges for the person in custody and any other active participant. If someone else needs to talk to them, they need their own account.

Phone Calls
Q

Are calls recorded at Nassau County?

Yes. The county states that all calls are subject to monitoring and recording at all times, other than properly placed calls to legal counsel whose specific lines have been officially registered with the Sheriff's Department. An unregistered call from a lawyer's office is treated like any other call.

Phone Calls
Q

How does an attorney register a line?

Registration goes to the Nassau County Sheriff's Department, Correctional Center, IT/Computer Operations Unit, 100 Carman Avenue, East Meadow, NY 11554. The Legal Unit is 516-572-3865. Without registration, the line is monitored and recorded like any other.

Phone Calls
Q

What does a call cost at Nassau County?

Neither the county nor ConnectNetwork publishes a rate for this facility, and the vendor's pricing sits behind an account. Ask when you set the account up, and ask separately about the per-minute rate, any connection fee and any fee for funding the account, because those are three different charges.

Phone Calls
Q

Can I use ConnectNetwork to put money on their commissary account?

Not on the evidence available. ConnectNetwork offers trust fund deposits at many jails, but its facility listing for Nassau County shows AdvancePay phone service only, with no trust fund entry. No official Nassau source names a deposit vendor or method at all, so call Inmate Records on 516-572-3802 rather than assuming.

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All information on this page comes directly from official government and facility sources. How we verify information › Last verified September 17, 2026. Official source: nassaucountyny.gov/1892/Correctional-Center ›