Rensselaer County Jail Phone Calls (Troy, NY) | Pigeonly
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Phone Calls at Rensselaer County Jail

Calls from the Rensselaer County jail run on AdvancePay, video visits on GettingOut, and calls into the jail are taken only for real emergencies. Connect with your loved one in minutes.

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Overview

Calls from the Rensselaer County Correctional Facility are paid through AdvancePay, opened at connectnetwork.com. Remote video visits run through GettingOut. The jail only takes verified emergency calls and no personal messages.

Quick Facts

  • 1 AdvancePay through ConnectNetwork
  • 2 Open it for your own number
  • 3 Video visits through GettingOut
  • 4 Emergency calls only into the jail
  • 5 No personal messages
  • 6 Sheriff's Office: 518-266-1900
  • 7 4000 Main Street, Troy
  • 8 Walk-in visits every evening

AdvancePay

Calls from the Rensselaer County jail are listed on ConnectNetwork, the phone company’s site, with AdvancePay as the service. Open an AdvancePay account at connectnetwork.com for the number you want calls on.

Video Visits

For face-to-face calls, the Sheriff’s Office links GettingOut for remote video visitation.

Calling the Jail

The jail only accepts verified emergency calls, such as a medical emergency or a death in the family. Do not call to leave personal messages. The Sheriff’s Office is on 518-266-1900.

No Messages by Phone, So Write

The jail takes only verified emergency calls and passes on no personal messages. To get word to them, Pigeonly prints a letter you write on your phone and sends it to 4000 Main Street.

Families Also Ask

3 of 3 questions

Q

How do I get calls from the Rensselaer County Jail?

Open an AdvancePay account for your number at connectnetwork.com.

Phone Calls
Q

Are there video visits?

Yes, through GettingOut.

Phone Calls
Q

Can I call the jail to leave a message?

No. Only verified emergencies, such as a death in the family, are accepted.

Phone Calls

Other Guides for This Facility

Inmate Search

Rensselaer County Jail Inmate Search

VINE, or the Sheriff in Troy.

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Visitation

Visiting Rensselaer County Jail

Walk-in evening visits, seven days a week.

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Mail & Photos

Rensselaer County Jail Mailing Address

4000 Main Street, with the booking number.

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Send Money

Send Money to Rensselaer County Jail

The 24-hour kiosk, or postal money orders.

View Article
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All information on this page comes directly from official government and facility sources. How we verify information › Last verified October 8, 2026. Official source: rensco.com/328/Bureau-of-Corrections ›