Yates County Jail Phone Calls (Penn Yan, NY) | Pigeonly
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Phone Calls at Yates County Jail

Collect calls from the Yates County Jail cannot reach a mobile phone until an account is set up with ViaPath, so families on mobiles have to act first. Connect with your loved one in minutes.

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Overview

People at the Yates County Jail make collect calls, but they cannot call a mobile phone unless an account has been set up in advance with ViaPath, the jail’s phone company, on 1-877-650-4249. Incoming calls are not accepted and staff do not pass messages.

Quick Facts

  • 1 Collect calls out
  • 2 No calls to mobiles without an account first
  • 3 ViaPath: 1-877-650-4249
  • 4 Set up at connectnetwork.com
  • 5 No incoming calls
  • 6 Staff do not pass messages
  • 7 Home phone blocks may need removing
  • 8 Video visits through gtlvisitme.com

Collect Calls, and the Mobile Phone Problem

People held at the Yates County Jail can call collect to anyone willing to accept the charges. But they cannot make collect calls to mobile phones unless an account has been set up ahead of time.

So if you only have a mobile, open an account first.

ViaPath

The jail’s phone company is ViaPath, on 1-877-650-4249, or at connectnetwork.com.

No Incoming Calls

Incoming calls are not accepted, and staff will not pass on messages.

Trouble Receiving Calls

If collect calls to your home phone are not getting through, you may need to ask your phone provider to remove a block.

Video Visits

The jail also runs video visitation through gtlvisitme.com.

Between Calls

Pigeonly sends printed letters and photos from your phone to 227 Main Street.

Families Also Ask

3 of 3 questions

Q

Can someone at the Yates County Jail call my mobile?

Only if an account has been set up ahead of time with ViaPath, on 1-877-650-4249 or at connectnetwork.com.

Phone Calls
Q

Can I call the jail and leave a message?

No. Incoming calls are not accepted and staff do not pass messages.

Phone Calls
Q

Why are calls not reaching my home phone?

Your phone provider may have a block on collect calls. Ask them to remove it.

Phone Calls

Other Guides for This Facility

Inmate Search

Yates County Jail Inmate Search

VINE, or a call to Penn Yan.

View Article
Visitation

Visiting Yates County Jail

Book ahead, and it cannot be moved.

View Article
Mail & Photos

Yates County Jail Mailing Address

12 photos, 4 by 6, no Polaroids.

View Article
Send Money

Send Money to Yates County Jail

Kiosk $3.50, online $4.95, or a money order.

View Article
View all guides

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All information on this page comes directly from official government and facility sources. How we verify information › Last verified October 1, 2026. Official source: yatescountysheriff.gov/ycjGuide ›