JPay handles deposits for every PA DOC facility, including Frackville.
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PA DOC uses JPay to handle inmate deposits statewide, so sending money to someone at SCI Frackville works the same way it does at every other PA DOC facility. You can deposit online, by phone, by mail, or with cash at a kiosk or retail location, and funds typically post within minutes to a day depending on the method.
JPay offers 4 ways to send money: online at jpay.com, by phone at 800-574-5729, by mail with a money order, or in cash at a participating kiosk or retail location (like a Walmart MoneyCenter). Online and phone deposits post fastest, usually within minutes to a few hours.
You’ll need the inmate’s full name and PA DOC inmate number, which you can confirm through PA DOC’s inmate locator if you don’t already have it. JPay matches deposits to accounts using this number, so an incorrect one can delay or misdirect a transfer.
Card deposits are capped at $300 per transaction and $300 per rolling 72-hour period. Money orders mailed in are capped at $999.99 each. Cash deposits through MoneyGram or a JPay kiosk max out at $5,000. These caps apply per sender, not per inmate account, so multiple family members can each contribute up to their own limit.
If you’re sending a money order by mail, it goes to JPay’s processing address, not to SCI Frackville directly. Write the inmate’s full name and PA DOC number clearly on the money order. Processing by mail takes longer than online or phone deposits, often several business days.
Deposited funds go into the inmate’s commissary account, which covers items like hygiene products, snacks, and stationery, along with phone and email credit through Securus and ViaPath/ConnectNetwork. There isn’t a separate account for phone versus commissary funds, it’s a single balance.
Double-check the inmate’s name and number match PA DOC’s current records exactly. A recent transfer, a misspelled name, or an incorrect inmate number are the most common reasons a deposit doesn’t go through. Contact JPay customer service at 800-574-5729 if a transaction fails and you can’t figure out why.
If the person you’re sending money to leaves SCI Frackville for another PA DOC facility, his JPay account and commissary balance transfer with him. You don’t need to open a new account or start over, but confirm his new location through PA DOC’s inmate locator before sending anything further.
No. JPay handles the commissary deposit covered on this page, but Securus runs a completely separate account for phone calls. Funding one doesn’t add money to the other, you’ll need to set up and fund both separately if you want the inmate to have both commissary funds and phone credit.
Some inmate accounts carry court-ordered restitution obligations or administrative holds that affect how deposited funds get used. If a deposit doesn’t seem to be reaching the commissary balance the way you expect, ask the facility’s business office whether a hold or restitution order applies to the account.
6 of 12 questions
Use JPay, the only approved deposit method for PA DOC facilities. Deposit online at jpay.com, by phone at 800-574-5729, by mail with a money order, or in cash at a participating kiosk.
Send MoneyCard deposits are capped at $300 per transaction and $300 per 72-hour period. Money orders max out at $999.99. Cash through MoneyGram or a kiosk is capped at $5,000.
Send MoneyOnline and phone deposits usually post within minutes to a few hours. Mailed money orders take longer, often several business days to process.
Send MoneyNo. Money orders go to JPay's processing address, not to SCI Frackville. Write the inmate's full name and PA DOC number clearly on it.
Send MoneyNo, it's a single account balance that covers commissary purchases along with phone and email credit through Securus and ViaPath/ConnectNetwork.
Send MoneyConfirm the inmate's name and number match PA DOC's records exactly, since mismatches are the most common cause of a failed deposit. Call JPay at 800-574-5729 if the issue isn't obvious.
Send MoneyHis JPay account and balance move with him to the new facility. Confirm his new location through PA DOC's inmate locator before sending anything else.
Send MoneyCheck the billing address, the card's expiration date, and whether your bank flagged the charge as fraud. JPay emails a failed-payment notice to the address on your account when a card can't be authorized.
Sending CommissaryThat usually points to an administrative hold on the inmate's account rather than an issue with your payment. Confirm the inmate's status directly with the facility before assuming it's a technical problem on JPay's end.
Sending CommissaryNo. JPay handles commissary deposits, Securus handles phone calls, and they're entirely separate accounts. Funding one doesn't add money to the other.
Sending CommissarySome accounts carry court-ordered restitution obligations or administrative holds that affect how funds get applied. Ask the facility's business office whether either applies to the account you're funding.
Sending CommissaryContact JPay customer service at 800-574-5729 as soon as possible if you sent money in error. Refund handling depends on whether the funds have already posted to the inmate's account.
Sending CommissaryConfirm the correct spelling of a name and inmate number before you send money.
View ArticlePlan a visit once your deposit is set up.
View ArticleDeposited funds also cover phone and email credit.
View ArticleSend letters and approved photos alongside your deposit.
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All information on this page comes directly from official government and facility sources. How we verify information › Last verified July 13, 2026.