Westmoreland County Prison Phone Calls Through ViaPath

Step 1. Set Up an Account

Create or fund a ViaPath account by calling 1-877-650-4249, or through the same TouchPay deposit process used for commissary money. Phone spending is capped at $100 per week from that account.

Step 2. Know the Call Hours

Calls are available daily from 8 AM to 9 PM, with scheduled pauses during meals and inmate counts. If a call cuts off unexpectedly, it may be due to one of these pauses instead of a technical problem.

Step 3. Get Added to the Approved Call List

The inmate controls which numbers they can call, so if you’re not receiving calls, confirm with them that your number has been added to their list.

What Calls Cost

Westmoreland County Prison doesn’t publish a specific per-minute phone rate. Confirm current pricing by calling ViaPath directly at 1-877-650-4249 before assuming a cost.

Monitoring and Recording

Assume calls are monitored and recorded, which is standard for jail phone systems, aside from privileged calls to an attorney of record.

Troubleshooting a Failed Call

If calls aren’t going through, check that the account has funds, that you’re within the daily 8 AM-9 PM window, and that your number is on the inmate’s approved list. Contact ViaPath customer service at 1-877-650-4249 if the problem continues. It’s also worth checking whether your own phone carrier is flagging correctional facility numbers as spam, since some carriers do this automatically.

How Calls Are Structured

Like most jail phone systems, calls at Westmoreland County Prison are outbound only, meaning the inmate places the call to you rather than you calling in directly. This is why getting on their approved call list matters more than having a specific number to dial yourself.

Removing a Number From the Approved List

If you no longer want to receive calls, this generally needs to be handled through the inmate removing you from their own list rather than something you can undo from your end by blocking the number, since blocking doesn’t necessarily stop the call attempt from registering.

What Happens to Your Balance If They’re Transferred

If the person is transferred out of Westmoreland County Prison, ask ViaPath or the prison how a remaining phone balance is handled. A transfer into PA DOC state custody means switching to a different system entirely, since PA DOC state prisons don’t use ViaPath the same way county jails do.

Alternatives to a Phone Call

If a call isn’t possible, mail is always an option, and video visiting through GTL’s VisitMe platform can provide more regular face-to-face contact than an in-person visit alone.

Funding Your Account for the First Time

If you’re setting up a ViaPath phone account for the first time, have the inmate’s full name and booking number ready, along with a valid payment method. Keep your account login and any customer service reference numbers on hand in case you need to troubleshoot a billing issue later.

Planning Around the Daily Call Window

Since calls are only available between 8 AM and 9 PM, with pauses for meals and counts, don’t expect a call at any hour of the day. If you’re expecting an important call and it doesn’t come through during a specific window, the housing unit’s phone access may have rotated to a different time that day.